[Cliff]

Hi, Agnes.

Sorry you’re experiencing this.

To be clear, you’re talking about the “Default currency symbol” option at wp-admin > Events > Settings > General tab, correct?

Also, I’m not sure what “default ponds symbol” means.

In the System Information Report you shared, I do see “defaultCurrencySymbol = $” so maybe it’s just an oddity in your browser? Maybe try signing out and/or trying a different browser while signed in.

Please let me know.

[Cliff]

This reply is private.

[Cliff]

Hi.

Thanks for that screenshot.

I visited http://tacoguild.com/tacos-in-phoenix-event/aj-music-band-2/ and do not see a Venue assigned to this Event.

It sounds like you might have created a Venue but didn’t attach it to this Event. Please do so and let me know if this solves the issue for you.

[Cliff]

Hi, Gary.

I think you might be asking about adding specific Event Categories to your WordPress navigation menu(s)… let me know if this KB article doesn’t answer your question.

[Cliff]

Hi, Doron.

Thanks for asking this neat idea. I know this is a feature of Google Calendar–to subscribe to certain holidays or sports team schedules.

Hypothetically, this could be done with our Event Aggregator product if you found the iCal URL of such a calendar.

Looking in my own Google Calendar, they have a list of “interesting calendars” to browse through. You have to subscribe to one and then go to your own Google Calendar settings to find each one’s iCal source. Some have HTML only and no iCal source (e.g. NFL schedule for the Green Bay Packers).

Here are a few iCal URLs from those lists:

• Holidays in the U.S.: https://calendar.google.com/calendar/ical/en.usa%23holiday%40group.v.calendar.google.com/public/basic.ics
• Week Numbers: https://calendar.google.com/calendar/ical/p%23weeknum%40group.v.calendar.google.com/public/basic.ics
• Christian Holidays: https://calendar.google.com/calendar/ical/christian__en%40holiday.calendar.google.com/public/basic.ics

Any valid iCal URL can be imported to your calendar with Event Aggregator (linked above).

You could then also use the Event Category Colors plugin (third-party, not guaranteed or supported by us) to assign such holidays their own separate color.

I hope this information helps!

Please let me know how this goes for you.

[Cliff]

Hi, Douglas.

It sounds like you’re thinking along the right lines… something custom…

I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/9057709-presales-pre-event-registration-place-deposit-for

Please do add your vote there.

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

Thank you.

[Cliff]

Hi, Ryan.

Please go to wp-admin > Settings > and change the “Week Starts On” option from Monday to Sunday and see if that does it for you.

Please let me know how it goes.

[Cliff]

Hi, Jess/Robin.

Sorry you’re experiencing this at the WooCommerce checkout page. I do find this odd because our plugin adds tickets to the Woo cart, but then Woo takes it from there to the checkout screen without any extra involvement of our plugins…

We’ll definitely need you to debug this, as we do not login to customers’ sites, and it’s best to be completed on a staging/development copy of your site so we can do the necessary testing.

Once you’re on a staging version of your site, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while editing tickets, buying tickets, completing checkout, and any other of your site’s pages relevant to this ticket.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Once you test for WP_DEBUG and console errors with your site as-is (both before re-activating Event Tickets Plus and then again after re-activating it and looking for differences in error messages), then I’d suggest you follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins and WooCommerce in this case) and see if that helps narrow down the cause of this. In other words, does Woo checkout work properly with ET+ activated while all other plugins are disabled and using a non-modified Twenty Seventeen theme?

I hope these suggestions help you in getting to the bottom of this soon.

Thanks for your efforts here. We’ll be here to help once we hear back your testing results.

[Cliff]

Hi, Ron.

Sorry you’re experiencing this.

Could you please provide a link to view this in action at your site (ideally without any of your CSS fix attempts in place if they’re not working for you anyway)?

[Cliff]

Hi, Shirleyann. Sorry you’re experiencing this.

It looks like you’re on the latest versions of everything, which is good.

There’s not one specific known thing of why this might not have worked for you. Since the data is still in your wp-admin event edit screen, it doesn’t sound like there’s any data loss, which is great.

As far as the front-end not displaying properly, I wonder if you might have any Template Overrides in place that aren’t based on the latest core files.

I’d suggest following these recommended troubleshooting steps for your own site:

Please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please re-share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

This reply is private.

[Cliff]

Hi, Kandace.

Is this true for multiple events or just one?

Could you send me links to the one (or several) that you’re experiencing this with?

To make sure we’re on the same page, please also specify exactly what steps you’re doing when you mean “export an event”. Is it from WP to Eventbrite or Eventbrite to WP? Is it to create a new event or update one pre-existing in your WP?

Thanks.

[Cliff]

Ben/Gene, thanks so much for confirming.

I’m glad we finally got to the bottom of this.

Thanks for your detailed replies!

I’ll leave this thread in Pending Fix status, which means this thread should receive a reply once the applicable fix has been released (for the bug I did confirm). We appreciate your understanding and patience.

[Cliff]

Interesting… that all looks fine. (FYI: change the gist’s filename from .txt to .php to enable syntax highlighting)

I’ll suggest changing

add_filter( 'tribe_rsvp_email_headers', 'cliff_et_rsvp_bcc_admin_ticket' );

to

add_filter( 'tribe_rsvp_email_headers', 'cliff_et_rsvp_bcc_admin_ticket', 50 );

(adding priority 50)

If that doesn’t work, change 50 to 1.

If that still doesn’t work, add the code snippet to the Genesis parent theme’s functions.php file and see if that gets it to work (just as a temporary test–don’t leave it in that file).

If that still doesn’t work, switch to Twenty Seventeen theme and add the code snippet to its functions.php file and see if it works there.

I hope this helps you get to the bottom of things.

[Cliff]

Chris, sorry again you’re sort of stuck in the middle of the two companies with this particular issue.

Since others stated it’ll be fixed in an upcoming release (including Woo’s support), we’re going to go with that for now.

Once their update is officially released, you’re welcome to bring this topic up again. We, of course, don’t want issues between our two plugins, but our plugin simply registers the custom taxonomy and FUE does things from there.

Again, if they have specific code recommendations for us, we’re more than happy to address those.

[Author]

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