State dropdown is not showing/allowing state selection, no dropdown

[Robin Colonas]

Hi there,
On http://www.newroxy.com we have Event Tickets Plus installed and it was all working fine until recent updates. I have had to deactivate it so that the site owners can sell tickets to an upcoming event, so I’ll need to give you login details so that you can go in and test it yourself.

Issue is thus: on American-based computers, phones, etc. the state dropdown menu is inaccessible. I’m in Australia, and the whole process works perfectly fine for me, and for my friend who helps run the company involved – she has an Australian laptop, on which the checkout process works perfectly.

I can’t see any settings that could be causing this, and don’t understand the backend enough to know how to fix it, and was wondering if you had any clues!

Please let me know how to provide you with access to the backend, as at the moment, with the plugin deactivated, the checkout process is fine.

Thanks!
Jess (on behalf of Robin Colonas)

[Cliff]

Hi, Jess/Robin.

Sorry you’re experiencing this at the WooCommerce checkout page. I do find this odd because our plugin adds tickets to the Woo cart, but then Woo takes it from there to the checkout screen without any extra involvement of our plugins…

We’ll definitely need you to debug this, as we do not login to customers’ sites, and it’s best to be completed on a staging/development copy of your site so we can do the necessary testing.

Once you’re on a staging version of your site, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while editing tickets, buying tickets, completing checkout, and any other of your site’s pages relevant to this ticket.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Once you test for WP_DEBUG and console errors with your site as-is (both before re-activating Event Tickets Plus and then again after re-activating it and looking for differences in error messages), then I’d suggest you follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins and WooCommerce in this case) and see if that helps narrow down the cause of this. In other words, does Woo checkout work properly with ET+ activated while all other plugins are disabled and using a non-modified Twenty Seventeen theme?

I hope these suggestions help you in getting to the bottom of this soon.

Thanks for your efforts here. We’ll be here to help once we hear back your testing results.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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