Events Calendar Pro and Woo Commerce Followup Email

[johnny]

Hi Iam trying to get Woo Commerce Followup Email to work with the event calendar pro on my website. Everything seems to work except the triggering of emails. Basically I would like to set up a reminder email to be sent out to people who purchase tickets prior to the event starting. The emails seem to go into Follow-email schedule and just sit there. I have tried looking through your forums for people with similar issues but the answers have been made private? Also I have tried contacting WOO COMMERCE WITH ABSOLUTELY NO HELP WHAT SO EVER. Please let me know what other information you need from me. I really need to fix this ASAP.

Thanks

Johnny

[Cliff]

Hi, Johnny.

Sorry you’re experiencing this.

Please review the information at https://theeventscalendar.com/support/forums/topic/purchase-of-event-ticket-not-triggering-follow-up-email-campaign-2/#post-1259886 and following in that thread and let me know if your own findings differ.

Thank you.

[johnny]

Hi Cliff, I have had a look at this thread and Chris seems to be receiving all emails from FUE. I have tried different categories different triggers. But all end up in the scheduled folder of FUE. Woo commerce got back to me the other day with this:

Hey Johnny,

The error logs show another issue which might be the main cause of this : DISABLE_WP_CRON constant is set to true. This means that the WP-CRON is disabled on your site and which is why these schedules tasks are not running as expected. You can enable WP Cron by editing your wp-config.php – find the line that says:

define(‘DISABLE_WP_CRON’, true);

It should be above the /* That’s all, stop editing! Happy blogging. */ line. In this line, just replace true with false and these tasks should start running instantly.

Let us know how that goes.

Regards,
Yuvraj
Happiness Engineer @ WooCommerce

I have now tried this and nothing has changed?

Cliff is there a way to automatically resend the original ticked that gets generated when some purchases a ticket with out using FUE. Is there something in my setting of FUE or wordpress that would stop these emails being sent out? I really need this sorted asap it. Would like to know how Chirs got his FUE to work?

Also when I go to the scheduled folder in FUE and I try hit the send email now button (see screen shots) it just goes to a white screen and nothing happens?? I have also attached my config file.

Johnny

[Cliff]

Johnny, Event Tickets does not store any history of emails sent and there isn’t a way to re-send unsent emails. You could request this as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.

Albert at https://theeventscalendar.com/support/forums/topic/conflict-with-follow-up-emails/#post-1265167 said there’s an FUE update coming (maybe already released by now?)…

None of our plugins would disable WP’s cron. Some of our plugins’ functions use it… You might be able to benefit from a plugin like https://wordpress.org/plugins/wp-crontrol/ or https://wordpress.org/plugins/wp-cron-control/ (third-party, not guaranteed or supported by us)

Please look into things further on your end and let me know if you think I can be of further help to you.

[johnny]

Hi Cliff, I have had a bit of success. I tried producing some ticket with woo commerce not RSVP…. and guess what FUE is working perfectly it triggers goes in to the schedule folder in FUE and triggers at the right time and works how it should. So the real problem seems to be tickets created with RSVP. FUE schedules these tickets then they just sit there there and nothing happens.

So to me it seems like FUE seems to work fine the issues seem to be with ET RSVP?

Also when I use the existing variable fields in FUE and I select {ticket_image}. It does not display the image used in the ticket. Would you know what image this is referencing so I could have it display in the emails. All other variables seem to be working fine except this one?

Thanks Johnny

[Cliff]

Great update, Johnny.

Since I’m not an expert about FUE’s inner-workings, I’m not sure why it wouldn’t work if it actually does “catch” the RSVP emails, which just uses the wp_mail() function… so FUE must be doing something to hijack/short circuit wp_mail() so as to catch them instead of sending out… but I don’t know how FUE then w0uld decide to send and when it would send if it did work.

I’m also not sure where {ticket_image} comes from in FUE’s code. Our RSVP tickets are of the tribe_rsvp_tickets custom post type, and WooCommerce tickets are of the tribe_wooticket custom post type but I believe the featured image is attached to either the actual Event or the WooCommerce Product.

As we are not the author of FUE, its interception of what gets sent via wp_mail() would be an issue for them to resolve. Sorry about you getting stuck in the middle on this. If FUE’s support has specific suggestions for our code, you can pass that on to us, they could email us directly at , or they could even submit a pull request at https://github.com/moderntribe/event-tickets.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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