[Cliff]

Since it’s a new issue, I thought maybe you had custom code to dequeue our script and maybe that custom code didn’t work for the latest versions… just a thought why it might have worked before but not now.

Please view the snippet at https://theeventscalendar.com/knowledgebase/troubleshooting-google-maps/#conflicts to dequeue ours and see if that resolves things for you.

https://theeventscalendar.com/knowledgebase/implementing-custom-code-snippets/ can help you understand how to implement custom code snippets.

Please let me know how this goes for you.

[Cliff]

Hi, Abigail. Thanks for your detailed message regarding https://theeventscalendar.com/extensions/google-maps-multiple-events-same-venue/

I’ve assigned this thread to a technical lead and they should get back with you in a day or two after investigating a bit further.

However, please understand our extensions aren’t afforded full support like our main plugins and therefore fixes and enhancements may not arrive at all or as quickly as desired. Other times, based on demand from all customers and internal priorities, new extensions and updates to existing ones happen relatively quickly.

However this one turns out, thank you for your understanding and patience.

[Cliff]

Oh, and yes if you use Events Calendar PRO‘s custom fields (https://theeventscalendar.com/knowledgebase/pro-additional-fields/), they do integrate with Filter Bar.

However, to be clear, there’s no way to import to PRO’s custom fields (they’re not regular WordPress custom fields) when importing events.

[Cliff]

Hi, Jason. Thanks for your interest in our plugin suite.

Unfortunately, the ability to read/map a custom JSON feed isn’t possible for Event Aggregator (EA). If importing from one site that runs The Events Calendar (TEC) to another site that runs TEC, it knows how to read the JSON from TEC’s REST API (more about it here: https://theeventscalendar.com/knowledgebase/creating-hub-site-event-aggregator/), but it can’t handle custom formatted JSON where you’d have to map the data.

We do have Bundles and a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Oh, I did find an internally-logged bug report that the setting does not work for the tribe_events shortcode. Might that be what you’re using — or the regular calendar view URLs?

[Cliff]

Hi, Margaret.

All I see at your links is this text, “Please create your Coming Soon Page in the plugin settings.”

I tried to replicate what you reported on my own testing site but wasn’t able to. Here’s my short testing video: https://cl.ly/3n0125210W0G

Please review it and let me know if I missed part of the issue. If I didn’t…

This isn’t currently a confirmed issue so I’d suggest following these recommended troubleshooting steps for your own site:

You might see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Whenever troubleshooting, it’s best to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If you still need assistance with this, please re-share your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.

[Cliff]

Hi, Mickaël.

We have this information regarding translations:

• Translating the premium plugins
• Translating The Events Calendar (free/core plugin)
• How to Override Plugin Language Files (custom language files on your own site)
• Customizing/Changing any bit of text (actual code snippet is at the very bottom) — or using the Say what? plugin (third-party, not guaranteed or supported by us) might be easier to setup and use to do the same thing as our provided code snippet

Please let me know if you need any further assistance.

[Cliff]

Hi, Lou. Thanks for your detailed message.

FYI: Protocol-relative script like //maps.google.com/maps/api/js isn’t the best way. Always load it HTTPS.

I visited your site and saw a console error: https://cl.ly/3r2E0e1a3s3T
(If needed, you may reference our KB article Using Google Chrome Developer Tools.) You should get that resolved, but it’s separate from our plugin.

Additionally, your favicon is a 403: https://cl.ly/0m0h2f32092i

Regarding our plugin…

I see you have Google Maps loaded multiple times and there’s also a No API Key warning.

Are you wanting to have our Google Maps script not load at all? If yes, maybe you had a custom code snippet in place that needs to be updated for the new way to load assets?

[Cliff]

Hi, Brandon. Thanks for your question regarding https://theeventscalendar.com/product/elastic-events/

I see you have the latest versions of our extension, our plugins, and the ElasticPress plugin, which is great.

Whenever something’s not working like this, it’s best to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, Community Events pages, and anything else you can think to do).

Please let me know what you find out.

[Cliff]

Hi. So sorry you’ve had an unpleasant experience getting started with Community Events.

The Community Events pages get created automatically; they’re not “real” pages that would appear in your wp-admin settings. You can see the URLs at wp-admin > Events > Settings > Community tab: https://cl.ly/2W350a1U1M0H

If you don’t have the “Community” tab, the Community Events plugin is not installed or is not active.

After you get this far, our New User Primer is a good starting point for all the other moving pieces, including adding links to your site’s menu: https://theeventscalendar.com/knowledgebase/new-user-primer-community-events/

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi. I’m glad things are going well with Community Events (CE)!

Sorry for the wait over the weekend. Please be aware of our working hours: Scope of Support

Yes, you would need to purchase Events Calendar PRO in addition to display events on a map, like this from our demo site: https://wpshindig.com/events/map/

Last but not least, we have Bundles and a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Paul.

We have these references regarding performance:

• Caching Basics
• Caching Month View Transients
• The Events Calendar Performance Considerations
• Some of our favorite plugins for developers

Is there a specific URL you entered into GTmetrix that came back reporting slow assets from our plugins or a slow overall load time?

[Cliff]

Hi. Your TRX Addons plugin is causing a console error at your site: https://cl.ly/1M0r1W2K1L2j

(If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Resolving this issue might make things work better for you.

Please let me know how this goes for you.

[Cliff]

Thanks for reporting this issue. I’ve confirmed it on my testing site and logged the bug with our developers.

I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Hi, Arun. Sorry for the wait over the weekend. Please be aware of our working hours: Scope of Support

Thanks for sharing your solution. I’ll mark this thread is Closed, but feel free to open a new thread if you need anything more.

Have a great week!

[Author]

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