[Cliff]

Hi, Simon / Eli.

I sure haven’t heard of this one before! But I’m sorry to hear you’re experiencing this.

Since this isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Joanna.

A user should be able to input raw HTML for an but to make this easier in the Visual editor tab–and to allow uploading to the site’s WP Media Library, you could request this as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

[Cliff]

Hi, Cade. Sorry you’re experiencing this.

Oddly, this has sometimes been happening with Event Aggregator’s licenses.

I deactivated your license starting with 3c3183567… and issued you a new one.

Please obtain it from https://theeventscalendar.com/license-keys/ and use it in your site instead and let me know if it works.

[Cliff]

Hi, Alexis. Creative solution!

Please reference our Themer’s Guide for /wp-content/plugins/event-tickets/src/views/tickets/email.php

You might not even need that though; you might just be able to use one of the hooks in that file, such as tribe_tickets_ticket_email_ticket_bottom

Here’s a code snippet that you could use to get started with your own customization.

You could use tribe_get_coordinates() or a similar function from that same file to get the event venue’s location information.

If you want to include a map image, you’ll likely want to use https://developers.google.com/maps/documentation/static-maps/

Please let me know how this goes for you.

[Cliff]

Hi, Rainer.

Thanks for your detailed question. It looks like you’re on the right track, although I’d make sure that you’re using a child theme to avoid losing your tribe_events directory when you do a theme update.

Could you please provide a link to an event that has this Additional Field added to it? Although we don’t help with such customizations, per our Scope of Support / Terms, it might help me advise you in this area.

[Cliff]

Hi, Neil.

Could you please forward a copy of such an email to  and include a link to this thread for reference.

Then we’ll see if we can replicate the issue.

Thank you.

[Cliff]

Colin and Neil, if you’re able to successfully import it manually but not via scheduled imports, this is a known issue.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Thanks for testing.

Using the plus sign to change the RSVP ticket quantity from blank to 1 actually results in it changing to NaN, which is an error.

I’ve seen this before on others’ sites. Please switch your theme to see if that’s the cause of this.

[Cliff]

Is it not this event: http://www.theplatform.org.uk/event/action-learning-sets-for-startup-social-entrepreneurs/ ?

I see you have an outdated version of Eventbrite Tickets installed.

Please update to the latest version and see if this makes the Eventbrite tickets display for this event.

[Cliff]

Thanks for trying those things. Please re-share your System Information in a Private Reply.

[Cliff]

Hi. I’ve logged this bug with our developers, and I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Hi, Riggie.

That URL looks like this for me: https://cl.ly/1b2h0z0u2P1T

Since it was in October, I switched http://www.imdelightedtobehere.com/events/ to Month View and then found the event as expected: https://cl.ly/230y1j1r0l3I

Please let me know if this isn’t what you’re experiencing.

[Cliff]

Hi, Christine.

You mentioned This Week Widget but then also the shortcode.

This is what the This Week Widget looks like for me–https://cl.ly/2T251G2L1A3H–which would only show days that have events.

If you’re asking about the This Week view for the main events page–https://cl.ly/0c2A0w302p1S (which is like the tribe_events shortcode’s output)–this CSS might be what you’re wanting:

.tribe-week-day-header-0,
.tribe-events-day-column-0,
.tribe-events-day-column-0 {
display: none !important;
}

Note the numbers 0 through 6 are the days of the week… so if you have Thursday set as the first day of the week for some reason, the CSS above would likely target Thursday… so maybe change your week start day back and then try to implement this CSS.

Please let me know how this goes for you.

[Cliff]

Hi, Lee.

That’s a neat idea, but this isn’t easily possible to my knowledge, but you could request such functionality as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

[Cliff]

Hi, Tiffany.

In our forums we keep our threads focused on just one issue at a time to ensure we fully answer each of your questions/issues. Please keep this in mind for the future and start a new thread for your additional question from this thread (also include a link and annotated screenshot). Thanks for your understanding, and I’ll answer only your first question.

For your first question, please try this extension: https://theeventscalendar.com/extensions/hide-others-organizers-and-venues-in-community-events/

Let me know if that’s the solution you were looking for.

[Author]

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