[Brendan]

Hey there!

Would you be willing to share your system information? That will allow me to check for possible conflicts and see your current calendar settings. You can snag that by heading to Events > Help, copying the information that is at the bottom of the screen, then pasting it here for me as a private reply.

Thanks so much for your help!

Brendan

[Brendan]

Hey there and thanks for getting in touch!

We’d be happy to help — but I do want to note that our pre-sales forum is used to answer questions about purchasing our premium plugins.

If you’re looking for technical support, it would be awesome if you could post your question to our WordPress.org support forum.

Or, if you already have an active license for one of premium plugins, will you please log into your account and post your topic to our premium support forum instead?

Thanks so much!

Thanks,
Brendan

[Brendan]

Hi there,

We do see this sort of issue pop up from time to time and most of those cases can be resolved by following the steps outlined in this article. Will you please give those steps a try and let me know if you see a difference?

This should help do the trick but, if not, please do let me know and we can try some more troubleshooting methods to resolve this.

Thanks!

Brendan

[Brendan]

Hi there,

We do see this sort of issue pop up from time to time and most of those cases can be resolved by following the steps outlined in this article. Will you please give those steps a try and let me know if you see a difference?

This should help do the trick but, if not, please do let me know and we can try some more troubleshooting methods to resolve this.

Thanks!

Brendan

[Brendan]

Hey Gregory,

Oh man, that’s a lot of items!

There’s nothing in the plugin itself that will do a mass cleanup of that, but I have had luck using the Bulk Delete plugin. It allows you to select a specific post type (in this case tribe_events) and add parameters for which posts to remove. Extremely flexible!

Will this work for you as well? Please let me know. ?

Cheers,
Brendan

[Brendan]

Hi Karly,

I did create a bug ticket. Now, I do want to to check one thing if you could. Can you look at your themes function.php file and see if there are any lines that say “jquery”. If so send me a screenshot of that.

Thanks,
Brendan

[Brendan]

Hi there,

If that doesn’t help, the next step in troubleshooting this is going to be testing for conflicts with your theme and other plugins (with WP_DEBUG enabled). If you need a testing environment, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

With debug enabled, you should receive error messages. Can you take a screenshot of those and send them?

Thanks,
Brendan

[Brendan]

Hi there,

Divi works with the plugin unless there have been any customizations. It could also possibly be a conflict with plugins. We you able to disable the plugins keep our plugins active to see if the problem still exists?

Thanks,
Brendan

[Brendan]

Hi there,

It should work but there is definitely a conflict and Piwik came up in the console as an error. Can you check your themes function.php file and see if there is a call to jquery in that file. Also check your footer.php file in your theme and let me know what you find.

Thanks,
Brendan

[Brendan]

Hi Guy,

Thanks for checking in. Unfortunately I do not have any news on this fix yet. I do know its in the works. We will update you as soon as its resolved.

Thank you for your patience.

Brendan

[Brendan]

Hi James,

Thanks for reaching out!

Using the additional fields, there is not currently a way (out of the box) to add additional fees based on the user’s selections. However, you should be able to use some WooCommerce extensions to allow users to select these additional products and charge them additional fees. These options will not appear on the event page tickets section, but you can use the full WooCommerce product pagefor tickets, which will display the options just as a traditional WooCommerce product would. Can you tell me which extension you tried and what wasn’t working?

Thanks,

Brendan

[Brendan]

Hi There,

Thanks for emailing support. When you renew, another year is added to the current expiration so you do not lose any time.

Hope that helps.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support. A user can create an event but cannot choose who approves it. An admin to the site would need to approve it.

Hope that helps.

Thanks,
Brendan

[Brendan]

Hi there,

Hey there and thanks for getting in touch!

We’d be happy to help — but I do want to note that our pre-sales forum is used to answer questions about purchasing our premium plugins.

If you’re looking for technical support, it would be awesome if you could post your question to our WordPress.org support forum.

Or, if you already have an active license for one of premium plugins, will you please log into your account and post your topic to our premium support forum instead?

Thanks so much!

Thanks,
Brendan

[Brendan]

Hi there,

Hey there and thanks for getting in touch!

We’d be happy to help — but I do want to note that our pre-sales forum is used to answer questions about purchasing our premium plugins.

If you’re looking for technical support, it would be awesome if you could post your question to our WordPress.org support forum.

Or, if you already have an active license for one of premium plugins, will you please log into your account and post your topic to our premium support forum instead?

Thanks so much!

Thanks,
Brendan

[Author]

Posts