[Brendan]

Hi there,

Thanks for emailing sales. As of now, it only works on events you have created yourself on Facebook. We are investigating a workaround if possible.

Thanks,
Brendan

[Brendan]

Hi David,

One other thing, when you create new events, do you use the duplicate page plugin on your site or are you creating them as brand new events?

Thanks,
Brendan

[Brendan]

Hi David,

Sounds like there is a conflict then. To get you started on troubleshooting: First, please make sure you are using the most current versions of all of our plugins. You can also try reinstalling them by following these instructions. If that doesn’t help, the next step in troubleshooting this is going to be testing for conflicts with your theme and other plugins (with WP_DEBUG enabled). If you need a testing environment, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Let me know what you find.

Thanks,
Brendan

[Brendan]

Hi there,

Okay so the filter bar has been added so now you should only see the two licenses in your account.

Thanks,
Brendan

[Brendan]

Hi Chris,

Please send me the event log.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for reaching out! I’d be happy to help you with this, but first will you please post this question in ourEvents Calendar PRO forum? We use the Pre-Sales forum to answer questions about the features of our premium plugins for those interested in purchasing them.

If you have not purchased one of our premium plugins, you can post in our community forum on wordpress.org, which we review weekly to check for bug reports. If you need more in-depth support, you will need to purchase a license.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing sales. Unfortunately we do not have a bundle promotion for those three in combination. You can check out available bundles here: https://theeventscalendar.com/bundles/

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing sales. Currently we are not running a bundle promotion on that combination.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for reaching out! I’d be happy to help you with this, but first will you please post this question in ourEvents Calendar PRO forum? We use the Pre-Sales forum to answer questions about the features of our premium plugins for those interested in purchasing them.

If you have not purchased one of our premium plugins, you can post in our community forum on wordpress.org, which we review weekly to check for bug reports. If you need more in-depth support, you will need to purchase a license.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support. Can you also try testing for conflicts with your theme and other plugins? If you would prefer not to do this on your live site, WP Staging will let you create a quick copy of your live site that you can use for testing. Let me know what you find!

Thanks,
Brendan

[Brendan]

Hi there,

Just to be clear the only two products you should have are the community events and the filter bar?

Thanks,
Brendan

[Brendan]

Hi Chris,

In the Events > Help section for the Aggregator, do you still get an error message there or when you try and manually import are you getting an error message?

Thanks,
Brendan

[Brendan]

Hi Jacob,

This seems like a different issue. Can you submit a separate ticket for this and it will be addressed?

Thanks,
Brendan

[Brendan]

Great to hear Louise.

Have a nice day!

Brendan

[Brendan]

Hi there,

Thanks for emailing support and sorry you are having issues. The first thing we want to try is to go to Settings > Permalinks and click “Save Changes” at the bottom. No need to actually change anything, just click the button.

If that doesn’t work, there is a conflict. To get you started on troubleshooting: First, please make sure you are using the most current versions of all of our plugins. You can also try reinstalling them by following these instructions. If that doesn’t help, the next step in troubleshooting this is going to be testing for conflicts with your theme and other plugins (with WP_DEBUG enabled). If you need a testing environment, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Let me know what you find.

Thanks,
Brendan

[Author]

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