[Brendan]

Hi there,

Thanks for emailing support.

Yes, the events are custom post types so comments, in general, are disabled. You would want to research how to enable comments on custom post types.

Thanks,
Brendan

[Brendan]

HI there,

You can also try installing this plugin to dequeue scripts from the calendar and see if that solves the issue.

Once you upload this plugin, go to Events > Settings and down below you can try disabling the javascript files to run and see if one of them is conflicting with your theme.

Let me know how that goes.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for the info. Can you install the WP Crontrol and WP Query plugins from the link I posted earlier and check to see if anything stands out? Cron jobs with a high number of arguments are one thing to look for and the Query monitor will give us some details on what is running and taxing the server/DB.

Please reply with the findings.

Thanks,
Brendan

[Brendan]

Hi there,

Yes, with RSVP (included in Event Tickets)  you can create a ticket without an option to pay and this does not use an e-commerce solution.

Let me know if that helps to answer your question.

Thanks,
Brendan

 

[Brendan]

This reply is private.

[Brendan]

Hi there,

Thanks for emailing support and sorry you are having issues.

Sounds like there is a conflict.

Would you be willing to share your system information? That will allow me to check for possible conflicts and see your current calendar settings. You can snag that by heading to Events > Help, copying the information that is at the bottom of the screen, then paste it here for me as a private reply.

Also, are you able to share the URL?

To get you started on troubleshooting: First, please make sure you are using the most current versions of all of our plugins. You can also try reinstalling them by following these instructions. If that doesn’t help, the next step in troubleshooting this is going to be testing for conflicts with your theme and other plugins (with WP_DEBUG enabled). If you need a testing environment, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Let me know what you find.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support.

Scanning an attendee’s QR code should automatically check them in if you have the proper permissions to do so — which you would have if you can manually click the button.

Since this isn’t currently a confirmed issue, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support.

This essentially looks like a custom development task and so is outside of our stated scope of support.

With that being said, we’d love to help point you in the right direction.

You can try adding this CSS code to your theme’s style.css file:

https://gist.github.com/bskousen/dc645bbec9c7d85aaa6e09cd95804128

Let me know if that works for you.

Thanks,
Brendan

[Brendan]

Hi there,

Unfortunately, we do not have a SQL query to provide for this. Here again, you might want to consider hiring somebody that is good with SQL queries.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for the detailed info.

I am going to move this over to our dev team so they can review and possibly provide a solution.

Someone will follow up on this same ticket.

Thanks,
Brendan

[Brendan]

Hi Kat,

Yeah, what I provided will only enable support for RSS.

The remaining customization essentially looks like a custom development task and so is outside of our stated scope of support.

With that being said, we’d love to help point you in the right direction.

We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

Thanks,
Brendan

[Brendan]

Anytime, will keep you posted.

[Brendan]

Hi there,

Thanks so much for reaching out!

To change the default RSVP ticket number to 1 you should make a template override of the template located at wp-content/plugins/event-tickets/src/views/tickets/rsvp.php

In line 64 you should change value=”0″ to 1.

I suggest you check our Themer’s Guide to make sure you are correctly doing the override and not modifying the plugin files directly so you don’t lose the changes when updating to new versions of the plugin.

I hope that helps!

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support.

Yes, you would need Event Tickets Plus along with Woocommerce to be able to accept cash as a payment method. In regards to allowing the user to set the price, this isn’t an option by default. You may want to look into a woocommerce plugin that allows the user to set their own price.

Let me know if you have any other questions.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for getting in touch with us!

As you may already know, we are fairly limited in how much support we can give for custom development questions. That said, I’d be happy to point you in the right direction as much possible.

If you want to customize the default map view to show your venues for past events, then I’d recommend you take a look at the following thread where there are some examples on how to accomplish just that > https://theeventscalendar.com/support/forums/topic/show-both-past-and-future-event-pins-on-map-view/

On the other hand, you can also create a page where you can use the tribe_events shortcode to show a map view and use the “date” attribute to specify a date in the past > https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

Additionally, let me point you to the following extension that may be of help if you need to show a list of venues > https://theeventscalendar.com/extensions/list-venues-and-organizers-shortcodes/

I hope it helps. Let me know if any follow up question.

Best,
Brendan

[Author]

Posts