[Brook]

Howdy claghorn,

That does sound strange. Would you be able to share a screenshot? I am not yet 100% on what is taking up too much space.

Personally my favorite screenshot sharing site is http://snag.gy/ because it’s so easy to use. But whichever one you wish to use could be a huge help.

Cheers!

– Brook

[Brook]

Howdy Joy,

Thank you for the detailed log and description of what you have tried troubleshooting so far. It is very helpful.

also, troubleshooting i’ve tried:
changed event description and updated posts. no change.

future recurring events missing from july 2016 to july 2017

changed recurring event from weekly to custom. no change.

Recurring Events in future not showing

went through troubleshooting guide, https://theeventscalendar.com/knowledgebase/testing-for-conflicts/.

changing theme didn’t fix it.
disabling plugins didn’t fix it.
clearing cache didn’t fix it.

I tried recreating this problem on my test site. I used as many settings froim your server as I could, the day the week starts on, name, time, and lsug of the event, etc. I was unable to reproduce this issue. While looking back through your site to see if I missed any details I noticed the some recurring events, such as the “Women’s Bible Study”, do show up properly on all months. This leads me to suspect that the event itself is corrupted. Would you be up for deleting one of the series of events that is now showing up? If you click “Edit All” in the backend on that series, and then hit trash, it will put it in the trash. From there if you don’t mind emptying your trash it would rule out some possibilities. Now that the event is fully deleted, can you recreate it? After creating it stay on the page for a minute or two while the progress bar at the top fills out and finishs creating all occurrences. Now when you go to month view, does that event show everywhere it should?

Please let me know if you have any questions along the way. Thanks again for your thoroughness in troubleshooting so far.

– Brook

[Brook]

Howdy Joy,

Thank you for the detailed log and description of what you have tried troubleshooting so far. It is very helpful.

also, troubleshooting i’ve tried:
changed event description and updated posts. no change.

future recurring events missing from july 2016 to july 2017

changed recurring event from weekly to custom. no change.

Recurring Events in future not showing

went through troubleshooting guide, https://theeventscalendar.com/knowledgebase/testing-for-conflicts/.

changing theme didn’t fix it.
disabling plugins didn’t fix it.
clearing cache didn’t fix it.

I tried recreating this problem on my test site. I used as many settings froim your server as I could, the day the week starts on, name, time, and lsug of the event, etc. I was unable to reproduce this issue. While looking back through your site to see if I missed any details I noticed the some recurring events, such as the “Women’s Bible Study”, do show up properly on all months. This leads me to suspect that the event itself is corrupted. Would you be up for deleting one of the series of events that is now showing up? If you click “Edit All” in the backend on that series, and then hit trash, it will put it in the trash. From there if you don’t mind emptying your trash it would rule out some possibilities. Now that the event is fully deleted, can you recreate it? After creating it stay on the page for a minute or two while the progress bar at the top fills out and finishs creating all occurrences. Now when you go to month view, does that event show everywhere it should?

Please let me know if you have any questions along the way. Thanks again for your thoroughness in troubleshooting so far.

– Brook

[Brook]

Howdy danfeeley,

That’s a good question, the topic is a couple of years old by now. I looked into it and all of Barry’s advice seemed quite relevant still. Changing the submission URL to something you can detect should be easy enough with a theme override (Themer’s Guide). You could concatenate “&add-to-cart=1” to the end of it, then take action on the cart page redirect anything with that request to the checkout page. The editable URL can be found here:

/wootickets/src/views/wootickets/tickets.php

You might even be able to just change the submission URL straight to checkout page instead of the cart. I am not sure if that will work, but it could be worth a shot.

Does that all make sense? Will that work for you? Please let us know.

Cheers!

– Brook

[Brook]

Howdy Stacey,

I would love to help you with that. After reading through your questions I am curious if you have any examples of #1 and #2? A specific date that an event should appear, but isn’t. Or a specific event that should be marked recurring, but is not. Same goes for a specific event that is appearing inthe wrong category.

For your last issue I think that is the result of a conflict between a plugin or your theme, and The Events Calendar. I also a couple of ideas on how to resolve this conflict. Have you seen our Themer’s Guide? I realize it’s a big guide and a bit daunting, but you can safely ignore everything under the Views & Templates heading, as I will walk you through that part. Following the  steps in the first part of the guide, create an override for:

/wp-content/plugins/the-events-calendar/src/views/modules/map.php

With that created, modify the last line. Replace it with this:

<div id="tribe-events-gmap-<?php $index ?>" style="<?php esc_attr_e( $style ) ?>"></div><!-- #tribe-events-gmap-<?php $index ?> -->

Then save that file and retest. Does the map area show now?

Cheers!

– Brook

 

[Brook]

Howdy Marco,

I would love to help you with that. I am not sure I understand you completely. Are you saying that you have installed WooCommerce Tickets, created an event and added some tickets, but the tickets are not showing up below the event? If so, is the event in the future, or has it already started? The ticket area will automatically hide if the event has already passed.

I want to help. Please clarify if I misunderstood you. Cheers!

– Brook

[Brook]

Hello Ryan,

That is a great question. I would love to see that area loaded via ajax, but there are some technical trade-offs towards implementing that.

Have you seen our Themer’s Guide? Using a theme override as outlined there, you could override /the-events-calendar/src/resources/js/tribe-events-bar.js . Inside that file you will see tribe_events_bar_change_view(), near the end there is this line:

window.location.href = ts.cur_url;

Replace that with:

window.location.href = ts.cur_url + "#tribe-events";

You might need to enable the WordPress constant “script_debug” to see these changes. By default our plugin loads the minified versions of files, but with script debug it will load the unminified ones which are easy to modify.

Does that all make sense? Will that work for you? Please let us know.?

Cheers!

– Brook

[Brook]

Thank you for the info Adam. That is beyond strange. I really appreciate your trying it with a fresh install.

Can you try adding this to your Twenty Fifteen theme’s functions.php file? That will readd the ical link if something else is removing it. Paste it at the top of your theme’s functions.php file, replace the first line “<?php” with this entire snippet.

Does that work?

Cheers!

– Brook

[Brook]

Thank you for the offer, Joe! That’s excellent. I just added your name to our ticket. I am not sure yet if we will be doing a public beta of that feature, but if so you will definitely get included. If we end up doing a limited beta I made sure your name was on that list.

Cheers!
– Brook

[Brook]

Since this topic has been inactive for a spell we are going to archive it. Please note, if you need anything else or something is not yet resolved please open a new topic. We would love to help!

Cheers!

– Brook

[Brook]

Since this topic has been inactive for a spell we are going to archive it. Please note, if you need anything else or something is not yet resolved please open a new topic. We would love to help!

Cheers!

– Brook

[Brook]

Since this topic has been inactive for a spell we are going to archive it. Please note, if you need anything else or something is not yet resolved please open a new topic. We would love to help!

Cheers!

– Brook

[Brook]

Since this topic has been inactive for a spell we are going to archive it. Please note, if you need anything else or something is not yet resolved please open a new topic. We would love to help!

Cheers!

– Brook

[Brook]

Since this topic has been inactive for a spell we are going to archive it. Please note, if you need anything else or something is not yet resolved please open a new topic. We would love to help!

Cheers!

– Brook

[Brook]

Howdy Ajax,

Thanks for reaching out. I would love to help you with that.

That option is located in your WP Admin. If you go to WP Admin > Events > Settings, then click on the tab “Default Content”, you can change the default country. Are you seeing this tab? If not, are you sure Events Calendar Pro is up to date? If it is still on version 3.9, it is possible this tab will not show. Also make sure community is updated to 3.10 along with the other two.

Does that fix it? Are you able to find the option now?

Cheers!

– Brook

[Author]

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