future recurring events missing from july 2016 to july 2017

[Jo]

We seem to be having a missing year. All future recurring events seem to disappear from July 2016 until July 2017 when the events start showing up in the calendar again. Any assistance you can give will be greatly appreciated.

Thanks

Jo

[Brook]

Howdy Jo,

I would love to help you with that. You have a very keen eye to notice that one year in advance!

I am sorry to see you are having issues. I suspect that a conflict is happening. Divi themes and The Events Calendar have not always worked well when run together on the same site. We are actually looking into seeing if there is anything our plugin or Divi could do differently so that they will work great together. But, in the mean time conflicts will continue.

In order to proceed we will need to test if a “conflict” is happening. This guide walks you through how to test for a conflict, and then identify what is conflicting. Once you make it through the first heading, where you have switched themes and disabled plugins, try editing one of the recurring events that is not appearing in July 2016. So go to your WordPress admin > Events > Edit Events, find one of those events, and click Edit All. Make a minor temporary change to the event, maybe add the word “test” to the end of the event description. Save and update the event. You will see a progress bar at the top as it saves your changes. Once it’s finished you can leave the Edit event page and once again view July 2016. Does that event appear now? If so, a conflict is indeed happening. One of your plugins, or your theme, is stopping The Events Calendar from saving all occurrences of certain events.

Let me know the result of that diagnostic test, and we can figure out hot to proceed. Or if you have any questions or anything, I would love to help with those.

Cheers!

– Brook

[Jo]

Hi Brook

Thanks for your quick reply. I know it seems a little over ambitious to be looking that far in advance. Hahaha.

Before my original post, I did deactivate all other plug-ins and change the theme to twenty-fourteen with no results. After that I did change the theme back to Divi. But when I received your reply, I have again deactivated Divi and activated twenty-fourteen. I also changed our recurring event of ‘Food Pantry’ but it still is not showing up between the dates of July 2016 and July 2017. It does however show with the ‘test’ word change in title before and after these dates, as do all the other recurring events.

What steps do we take now?

Thanks again! Looking forward to your response.

Jo

[Brook]

Thank you very much Jo for giving that another whirl. I know it’s not an easy test to run.

I would like to try to reproduce this issue on a test site. Before doing that I need to collect a little more information from you. I appreciate you already shared your system information when you opened the topic, but it looks like the bottom half of it is missing. Would you mind grabbing your system information again and pasting it here? Make sure to use the ‘Set as private reply’ checkbox to protect your private information from the public. You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help)

A few other questions for you that will help me pursue a couple of theories:

1. What timezone are you using for your site? This can be found in WP-Admin > Settings > General.
2. Who is your website host? Do you know what country your server is located in?
3. Do you do daylight savings from March – November?

Thanks!

– Brook

[Jo]

This reply is private.

[Brook]

Hey Jo,

I have tried to reproduce this a few different ways. No success yet. I am going to try a couple more tomorrow, and I will let you know the result.

Cheers!
– Brook

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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