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Thanks for all the info, Jonathan. I have researched this quite a bit to see if anyone is having a similar issue. If that snippet (https://gist.github.com/jazbek/6585714) is still in your theme’s functions.php, this issue is quite unique.
We need to figure out if these events are still in the database, or if they have completely disappeared. Would you feel comfortable sending us a copy of your database? You can do this through a private reply, or by emailing it to [email protected] and referencing this post. In addition we would need to know some defining characteristics of one or more of the events that has disappeared. Its title, URL, date of the event, etc. The more details the better, but of course we completely understand if you can only remember some of those.
Thank you, for narrowing this down to community submitted events. That is a big help.
– Brook
Howdy thisisbbc,
Part of our default functionality is a list view for event categories. Here is an example on the wpshindig site, showing the category “WordPress Meetups” in list view: http://wpshindig.com/events/category/wordpress-meetups/upcoming/
If you have our default header enabled you can click on an event category. Then in the “View as” dropdown in the upper right just select “List”.
Is this the functionality you wanted? Or, am I perhaps not understanding you? I want to be helpful so please inform me further if I am off base. Thanks!
– Brook
Howdy jddvette,
I think this is your past ticket: https://theeventscalendar.com/support/forums/topic/default-categories-to-list-view-previous-link-is-not-working/ I went through that and tried to duplicate the issue. The snippet you linked forces list view for category pages. I put the snippet you linked in the default theme’s functions.php, and indeed found that only list view was available while viewing a category.
In that topic you said the Next/Prev links were not working on the Event Details page. However, in my test setup those links are working fine. In this topic you stated that the Next/Prev links are not working for month views. Again in my test setup those links also are working fine.
You seem to be the only one experiencing this problem. It is doubtful that our next release will do much to fix it.
Without being able to see this in action and use browser diagnostic tools our hands are a bit tied. It could be an Ajax issue, but it also might be something else. If you are convinced it is an Ajax issue, commonly those stem from not having CORS (http://en.wikipedia.org/wiki/Cross-origin_resource_sharing) properly configured on your server. Are all resources on your site on the same domain and subdomain?
Have you had any progress with your client in getting the internal servers opened up so we could look at it? I would like to help you fix this, especially before your client notices. But it will likely require access to site. Right now any suggestion is a stab in the dark.
– Brook
Howdy Jim,
Sadly no one our support team is aware of any newsletter plugins that integrate with The Events Calendar.
I do not know to what extent you are able to copy/paste info. But, if you are doing a lot of that perhaps something like Keyboard Maestro or iMacros would be able to automate it for you? Generally people are able to dramatically speed up repetitive tasks by using macros.
Please let me know if that answers your question. Thanks!
– Brook
Hello Jonathan,
Thank you for creating a separate topic and testing in the default environment. That is a huge help for diagnosing problems.
Can you clarify something for me? You mentioned that events have disappeared. Did they disappear once a while back and you are currently trying to restore them? Or, have you readded those same events and they continue to disappear after you have add them back? If they continue to disappear, are they disappearing immediately or after an arbitrary amount of time?
– Brook
Howdy,
Thank you for reporting this. You have activated the plugins in the correct order and should be in good sorts going forward. Upon activation our plugin checks to see if there there is a conflict and resolves it. Unfortunately the S:P plugin does not check for conflicts. So if S:P is activated second it will generate an error. Only S:P would be able to detect/handle that error.
Does that make sense? Definitely let us know if you experience any issues resulting from this, but now that you have activated it in the right order you should be fine.
– Brook
Hello again,
Thanks for the links. On my computer and on browserstack.com Firefox displays the same thing as all of the other major browsers. Here are some screenshots demonstrating this: http://www.browserstack.com/screenshots/973143bd8dc9ef2d8e7d61fe89513a1a0fa272b5
Are you seeing something different than I am in Firefox? Are those screenshots, including the Firefox v25 one, showing your desired behavior? If so what version of Firefox are you running? Do you have any browser addons enabled? Thanks!
– Brook
Howdy again,
Indeed you have the correct setting of 0, which is the same as the wpshindig site. However, as you know there is a bug with that behavior in our current public release.
This will definitely be patched in a forthcoming build. In the meantime I would stick to having a 1 or greater in the number of events displayed. I wish I had better news. I hope the rest of the launch goes smooth!
– Brook
Howdy,
I agree, this is probably a small CSS conflict. I would like to look into this further. Do you have a link to a page where you are seeing this issue? The site URL you provided works fine in Firefox. However, it does not appear to use the Eventor theme so I am assuming it is not the same site.
If you could provide us with a working link then we can diagnose this. Thanks!
– Brook
Hello,
I believe the following code snippet should correct this issue. Generally the easiest way to apply this fix would be to add it to your current theme’s functions.php file. Snippet: https://gist.github.com/jazbek/7442734
Our developers are integrating a permanent fix in an upcoming release. For now though that snippet should correct everything.
Please let me know if that worked for you. Thanks!
– Brook
Howdy,
I believe this to be a symptom of the Z-index bug we fixed in the 3.1 Pro update. Are you able to update the plugin itself? We have a nice tutorial to walk you through this process: https://theeventscalendar.com/manually-checking-for-updates-to-modern-tribe-plugins/
You will notice in the screenshots an “Important:” notice about backing up your database and files. That is a standard procedure when updating WordPress or the plugins. If you have not already backed up, I would definitely advise you to click on the “back up your database and files” link when you see it and follow the steps it outlines.
Please let me whether or not this helps you to resolve the issue. Thanks!
– Brook
Howdy,
First of all thank you very much for renewing your license. I am truly sorry the upgrade did not go smoothly. Generally at least one of our three default stylesheets will work with a theme. But, at times we still see some exotic themes or circumstance that make integration difficult.
Thank you for trying the default theme and disabling plugins. If at all possible I really want to help you resolve this without you having to reinput the events. To that end would you be comfortable with providing us with a copy of your DB backup? Sometimes WordPress has issues with those. I would like to see if I can get yours to import successfully. If you do wish to give us a copy, please use the “Set as private reply” so that no one else gets a copy of your data.
If you have any updates on this issue, or other questions please let us know. We take it very seriously when people have issues like this.
– Brook
Howdy Daniel,
Thank you for taking the time to report this. This does appear to be a small glitch in our automatically generated ‘Recurrence Description’ syntax when the end date is set to never. I will talk to the team about it.
In the meantime you can change that hover tooltip to something more appropriate by editing the Recurrence Description field for your event. Just go to Edit Event and you will see the field next to the other recurrence options.
Thanks again for the information. Does that solution work for you?
– Brook
