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Howdy Marco,
I am sorry to hear that! Email issues are hard to troubleshoot. Thank you for trying it from a different email address as well!
You should try one of the following and see if you can glean extra information:
- Check your server error logs, is there anything in there that might be the culprit? Feel free to share them here as a private reply and I can see if anything looks suspicious.
- Try testing if there is a conflict. This guide walks you through how. Do you receive an email on the Twenty Fifteen theme with all plugins disabled? If so, proceed to the step in that guide where you find the source of the conflict.
Does that all make sense? If so, what did you find out?
Cheers!
– Brook
Oh interesting. I did not think about that. Thank you very much for sharing the solution! Good luck with the rest of your site. Let us know if you ever need anything else.
– Brook
Thank you Stacey for getting back to me with the extra details.
First let’s talk about the map issue. Odds are very strong that replacing the last line with this instead will fix the current problem. Here is my latest attempt to fix things on your site:
<div id="tribe-events-gmap-0" style="<?php esc_attr_e( $style ) ?>"></div><!-- #tribe-events-gmap-0 -->You are one of a handful of people I have seen with this issue. We are still trying to figure out what causes it. When investigating the code it is hard to see how something can be changing the index, which is what is happening on your site. If you have a few minutes of time, would you be able to try a conflict test? This guide walks you through how to test for a conflict, and then identify what is conflicting. If I know what is changing the index, I can try to acquire that same plugin or theme and work on creating a fix that we can integrate into future versions of the plugin. 🙂
Speaking of future versions, I really appreciate your isolating those issues better. Yesterday some of our quality assurance folks were running into similar bugs. When paging Next/Prev sometimes events that should not were loading, including ones from other categories. But, refreshing the pages causes everything to be fixed. We were able to isolate this and working on fixing it in an upcoming version Some fixes are being rolled out in 3.11, which we could see as early as next week. But it will not be fully fixed until the version after that.
For now, I do not believe any of these issues appear in version 3.10 of our plugin suite. The changes in 3.10.1 primarily affected two groups of users:
– WordPress Multisite installations
– Anyone who has not enabled Month View Caching and was seeing slow page loads
If you had month view caching enabled, you might benefit from downgrading to 3.10 for the time being.Does that all make sense? Do you have any questions or is there any way I can help?
– Brook
You are very welcome Matt!
The handle is actually the exact same. You can still dequeue it with tribe-events-bar. All you have to do is disable script_debug, and then tribe-events-bar becomes the minified version. So you can keep this line and you should be up and running:
wp_dequeue_script( 'tribe-events-bar' );Did that work?
– Brook
Thank you all! We were able to isolate this. There was an oddity on my system and wpshindig.com that causes both sites not to suffer from the issue. But, after involving a few more members of the team we found the issue on other systems and were able to reproduce the problem. We will have this patched in 3.11. Until then, that snippet should work. Here it is again:
https://gist.github.com/71426197720518e7afe6
Cheers!
– Brook
Howdy again Joy,
I was a bit stumped by what could be causing this. So today I inquired if anyone on our team had any ideas. One of our staff actually was able to reproduce the same issue, his name is Josh. He requested that I assign the topic to him so he could best help you figure out the possible causes. If you have any questions please let us know, otherwise wait to hear back from Josh as he investigates further why this is happening.
Cheers!
– Brook
I am happy to hear that works, Marco.
Have you checked your spam folder? I wonder if the ticket email is in there for some reason.
– Brook
I’m guessing that leaving the script_debug constant in place is not ideal. How can I go about dequeue-ing the minified version of the tribe-bar script and enqueuing one that I minify?
That’s a good point Matt. You can disable it, then dequeue …/js/tribe-events-bar.min.js instead.
Your method of dequeueing works great. I would stick with that so that you can disable script_debug and not have to worry about anything.
Does that answer all of your questions? I am really happy you were able to get it working.
Cheers!
– Brook
That works too! Basically the same URL.
Since this is resolved I am going to archive the topic. Cheers!
– Brook
Thank you Claude! I just downloaded both of those files. I will have to get back to you after double checking on something. We recently switched over to glotpress, and we are having to stop accepting .po and .mo files because glotpress provides no good way of merging those with glotpress submitted updates. But I might be able to sneak one last .po in. Tomorrow I will have to check with the gentleman overseeing our translations.
Cheers!
– Brook
Howdy all,
Thank you for sharing the additional information. This is puzzling. I wonder if one of our conditions is not working properly on a certain version of PHP. Would you mind grabbing your system information and pasting it here? Make sure to use the ‘Set as private reply’ checkbox to protect your private information from the public. You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help) That will give me a lot of extra information to help diagnose the problem.
I could see how Brian’s snippet for adding the link above Month view would be mroe foolproof. It remove a lot of logic that chooses when to show the link, such as when there are no events in the month. I adapted his snippet here. If you guys paste this in your theme’s functions.php, does it provide a temporary fix?
https://gist.github.com/elimn/71426197720518e7afe6
erikadonaghy, our support system is these forums. Everytime you open up a new topic you are essentially opening a support ticket. 🙂
Cheers!
– Brook
Howdy Nick,
It’s nice to meet you. I am sorry it is not under happier circumstances.
You are correct, Filter Bar and Events Calendar Pro are separate addons. However, from the sound of things you might not even need Events Calendar Pro. Filter bar will work great without Pro. So unless you actually need some features from Pro then I’d love to help get you a refund. We process all refund requests via email, so if you email support @ this website and share your order number, we can get you a refund. 🙂
Now that you know about the difference between the addons, can I help you with them? Are you able to get your filters setup? Please let me know if there is anything I can do.
– Brook
Howdy Bud,
That’s a good question. The mini calendar is indeed mini. Specifically it is exactly like our widget that you see on this page (right column). It’s usually a great size for embedding in a different page, and clicking any of the events in it will take you to the full event. But, it is not a full page on its own.
However, we do have full pages for each category. If you simply linked to /events/category/black-tie-events/ you could see the full size calendar. You can also edit that page using a theme override, to add content such as paragraphs above and below the main calendar area.
Does that all make sense? Will the widget or full page calendar work? Please let me know.
Cheers!
– Brook
