[Brian]

Hi,

Thanks for the interest in our plugins. I can answer your questions.

That counts as two domains.

It is done by installs of WordPress, each install counts as a domain.

For more license questions please check out all our license guides:

https://theeventscalendar.com/knowledgebase-category/purchase-install/

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

Glad you were able to fix the issue.

I have gone ahead and created a Event Tickets Plus License for you.

We have this guide to moving to Event Tickets Plus:

https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

Many times the issue is saving before a valid message is shown, so the key saves, but it is not saving that it is valid.

Can you please confirm you are following all these steps:

Visit License Tab
Enter License Key
You get a Green License Valid Message
After you get the message you are then clicking “Save Changes”
Then you get a “License key(s) updated.” message near the top of the page.

Also you can can always download the latest version from your account here on theeventscalendar.com and use this guide for manual updates:

Manual Updates

Let me know if it is not working after following those steps and we can do some troubleshooting steps next.

Thanks

[Brian]

Hi,

If that is the case.

Can you please follow our testing for conflicts guide:

Testing Conflicts With Themes and Other Plugins

And see if that can narrow down the cause of this.

Thanks

[Brian]

Hi,

Glad things are moving forward.

The template single-event.php in your theme is what I am talking about.

You should be able to leave it as is for now.

Although in that template you will want to replace

<?php tribe_events_the_notices() ?>

with this:

<?php tribe_the_notices() ?>

To remove that other notice and to help against issues happening in future releases.

[Brian]

We did remove the class that your theme is using to hide the date and time.

It looks like since it is still there you might be using an older template in your theme here:

yourtheme/tribe-events/modules/meta/details.php

And should be updated from the latest template here:

plugins/the-events-calendar/src/views/modules/meta/details.php

[Brian]

Hi,

So I found this css hides most if not everything of what you are trying to do:

.single-tribe_events .recurringinfo,
.single-tribe_events .tribe-events-schedule,
.tribe-events-loop .tribe-events-event-meta .tribe-event-schedule-details,
.tribe-events-loop .tribe-bar-filters .tribe-bar-date-filter {
display: none;
}

Add that css to your theme’s stylesheet or through a plugin such as Simple Custom CSS.

And yes please create a new ticket for that filter issue.

Let me know how that works out.

If you want to completely remove the date try taking out this function for the single events:

<?php echo tribe_events_event_schedule_details( $event_id, ‘

‘, ‘

‘ ); ?>

plugins/the-events-calendar/src/views/single-event.php

and this one for the List View:

<!– Schedule & Recurrence Details –>
<div class=”tribe-event-schedule-details”>
<?php echo tribe_events_event_schedule_details() ?>
</div>

plugins/the-events-calendar/src/views/list/single-event.php

Cheers

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

I visited your site and see what you mean.

Not sure of the cause though, can you please run through our 404 error guide and see if that can help by resetting the permalinks:

Fixing HTTP 404 errors

Let me know what you find out.

Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

Can you please follow our testing for conflicts guide:

Testing Conflicts With Themes and Other Plugins

And see if that can narrow down the cause of this as I was not able to reproduce the issue on my test site and did not see any javascript errors that would cause it.

Let me know what you find out.

Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

I visited your site and seeing this javascript error:

ReferenceError: revapi7 is not defined
revapi7.bind("revolution.slide.onloaded",function () {

Fixing that with the Revolution Slider should help resolve the Photo View as that is preventing the script from running there.

Let me know what you find out.

Thanks

[Brian]

Hi,

Thanks for using our plugin. I can try to help out here, but we are limited in supporting customizations.

I took a look at your site and div around the image is being loaded, but not the image itself.

I loaded your exact coding on my test site and was able to get it to work.

So not sure what the issue is. You can run through our testing for conflicts guide to to see if that can help narrow down your issue:

Testing Conflicts With Themes and Other Plugins

We are limited in troubleshooting a customization much more then this though.

Thanks

[Brian]

Hi,

Sorry for the issues on this.

I can help resolve this.

First for this:

Calendar individual event (page:http://amnt.org/event/punter-southall-scheme-funding-addressing-the-challenges/): ‘Fatal error: Call to undefined function tribe_events_single_event_meta() in /var/www/vhosts/amnt.org/httpdocs/wp-content/themes/porcelain-child/tribe-events/single-event.php on line 62’

The function giving the fatal error, tribe_events_single_event_meta() was deprecated 18 months ago in 3.6 and removed in 3.11.

To fix this you need to update your custom template single-events.php in your theme.

You want to replace:

echo tribe_events_single_event_meta();

with this function:

tribe_get_template_part( 'modules/meta' );

That should help with that.

Already related to the single events this:

Events calendar, single event page: ‘Notice: tribe_events_the_notices is deprecated since version 4.0! Use tribe_the_notices instead. in /var/www/vhosts/amnt.org/httpdocs/wp-includes/functions.php on line 3573’

Looks like again you have outdated coding in your theme’s events custom template that needs to be updated. I cannot give instructions on that as it is not clear what was changed.

Custom templates will be in this directory of your theme:

yourtheme/tribe-events/

Simply deleting them will help the issue, but it might change the layout of the single events or any other views that have custom templates.

For this:

Event calendar – month view: ‘Notice: bp_is_home is deprecated since version 1.5! Use bp_is_my_profile instead. in /var/www/vhosts/amnt.org/httpdocs/wp-includes/functions.php on line 3573’

That is BuddyPress function and only a notice so although annoying it does not stop things from working like the fatal above.

Let me know what you find out after looking into your custom templates.

Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

I was not able to reproduce the issue with new recurring events, same as you.

Do you happen to know when the other recurring events were created? Was it before the release of 4.0?

Unfortunately, once the recurring series is created the only way to modify the times is to manually edit them.

Let me know and we can go from here.

Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

The Facebook Importer does not work with Profile IDS.

It only can do automatic imports from Facebook Page IDS on events without restrictions.

If you would like to import an event from a user you have to use the Event ID.

For more detailed information on what can be imported please review this guide:

https://theeventscalendar.com/knowledgebase/importing-events-from-facebook/

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi Again,

We reviewed this and it is a false positive.

The ‘tribe_paged’ GET var is being added to our SQL via ‘WP_Query->set( ‘paged’, $_REQUEST[‘tribe_paged’] );’ – and ‘WP_Query::parse_query()’ uses `absint()’ on the value in addition to preparing the statement. The JSON object is also escaped on output so there isn’t room for XSS either.

So we believe this is secure.

If you have any other information provide otherwise please let us know and we can take another look.

Thanks

[Author]

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