I cannot see organizer name in the event detail page after upgrade

[Gustavo]

Hi, as the title says, after upgrading the plugins to the latest version, the organizer name is not showing in the details page. Is this intended? Please see screenshot http://i.imgur.com/eR4BzQP.png

I am using WeMusic theme. I also contacted their support team but they could not find the bug.

Any idea?

Thanks!

• This topic was modified 10 years, 2 months ago by Gustavo. Reason: Better subject
• This topic was modified 10 years, 2 months ago by Brian.

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

I am not seeing the issue on my test site.

Do you have any custom templates or custom functions in your theme?

They would be in yourtheme/tribe-events/

If so does removing those help the issue?

Let me know and we can go from here.

Thanks

[Gustavo]

Hi Brian, the theme has code in that folder, and I just removed it to test, but the issue persists.

Thanks.

[Brian]

Hi,

If that is the case.

Can you please follow our testing for conflicts guide:

Testing Conflicts With Themes and Other Plugins

And see if that can narrow down the cause of this.

Thanks

[Gustavo]

Hi, I will do it. By the way, if I don’t have additional information about the organizer it should display just the name, right? That is the behaviour I had before the upgrade.

I am asking because when I fill the details for the organizer (phone number, website, email) that information is shown. But the thing is I am using the Facebook importer plugin so I don’t know that information about the organizer, am I right?

[Gustavo]

Hi, I just followed the steps but I am getting the same, the organizer name is not displayed if there are no details besides his name.

What should I do?

[Brian]

How strange, I am still not seeing that. Thanks for doing the testing though.

Can you provide links to some Facebook events you are importing and I will see if I can replicate that way.

Also, if the Organizer does have other information such as email, website it should show.

However, we do not have a sidebar as your site does so it would look more like this:

http://wpshindig.com/event/weekly-hack-night/2016-02-23/

Anyway let me know about those Facebook links and I will test out again.

Thanks

[Gustavo]

Well, currently I am testing on a local virtual machine without using the Facebook importer (just creating manually an event, and because it is hard to test on my production site at the moment) and the organizer name is not showing, see screenshots: http://imgur.com/a/BVU9a

So it seems it is not Facebook importer plugin’s fault. Some events I am using on my production site:

https://www.facebook.com/events/1696750353937584/
https://www.facebook.com/events/1635026750094180/

Thanks.

[Brian]

Ok thanks for the info.

I found the issue, a function was changed that works if you have Pro active, but displays nothing if you do not.

To fix this until our next release you want to edit this template:

plugins/the-events-calendar/src/views/modules/meta/organizer.php

And change this on line 33:

<?php echo tribe_get_organizer_link( $organizer ) ?>

to this:

<?php echo tribe_get_organizer( $organizer ) ?>

That fixed it on my site.

Let me know if that works for you.

I did not have issues with email, phone, or website displaying for the organizer as I think you reported working as well.

Thanks

[Gustavo]

It worked! Thanks so much.

[Brian]

Great glad it helps.

I am going to close this ticket to new replies, but the issue is still open and we will update this ticket once we release a fix.

If you have any new questions or issues please create a new ticket and reference this one.

Thanks

[Author]

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