[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot them with you.

I took a look at your site and see what you mean.

Can you please follow our testing for conflicts guide:

Testing Conflicts With Themes and Other Plugins

Please follow that to see if you can find the source of this issue.

Let me know what you find out and we can go from there.

Thanks

[Brian]

Hi,

Thanks for the interest in our plugins.

However, we do not have BuddyPress integrations as you describe or Multisite features. What you see with the free version is all we offer.

We do not take on custom develop of the plugin, we do have this list of people that might help:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

And you can email us a support@theeventscalendar for multisite pricing if you like.

Cheers

[Brian]

Hi,

Thanks for purchasing the plugins. I can help out here.

I have answered your questions below.

1. Just moved data from another calendar plugin. With that plugin, end users could click on the menu button that says: Body, Mind, & Spirituality Event Calendar and be taken to the calendar. I am going to have 3 parent categories eventually, but starting with the Body, Mind, Spiritual one. I had to use a shortcode to do this with the other plugin. I have researched this in the your knowledge bases, etc and I find you don’t have shortcodes. So how does one accomplish linking the menu button to the parent calendar.

By default the plugin creates an archive for the main views (month, week, list, etc) so you can add that as a custom link to the Menu in WordPress.

http://yoursite.com/events/

That should be under Admin > Appearance > Menus

However, that depends on your theme.

We do not have any shortcodes to display those main views.

2. I want the complete description to show up under the list view. I don’t want users to have to click ‘Find Out More’ and then to have to click again to go to the event website. I tired to fix this under settings and could not find option. How do I show unlimited lines?

This is possible, but the template has to be modified for the list view.

You can follow our themer’s guide:

https://theeventscalendar.com/knowledgebase/themers-guide/

To move and edit this file in your theme:

the-events-calendar\views\list\single-event.php

In the 3.10 release the link will be here:

the-events-calendar\src\views\list\single-event.php

You want to move it to this directory in your theme:

yourtheme\tribe-events\list\single-event.php

Once there you will want to change the_excerpt() to the_content() and remove the Find Out More Link if you like.

3. I don’t want related events to show up when they do click ‘find out more’ because the ones showing up really aren’t related. I get they are using categories, but this really won’t work on my site. I tired to fix this under settings and could not find option.

There is a setting for this here:

Events > Settings > Display Tab > Hide related events

I would encourage you to take a look at your new user primer as it goes through all these settings:

New User Primer: The Events Calendar and Events Calendar Pro

Let me know if you have any follow up questions.

Thanks

[Brian]

That seems to be the case. We rely on the community for the translations and some do not get updated.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Hi,

You can find the Invoice in your account.

Click on My Account and find your order.

Then click on the order and you will see an option to save as an pdf.

Cheers

[Brian]

Hi,

Sorry for the issues you are having. I can help out.

Who are you using as a Payment Processor? Paypal, Stripe? Authorize.net?

And this is standard information for any payment processor and the requires on your site for a terms of service, etc are required for any payment processor.

Also, WooCommerce is not keeping any of your money it would all be the payment processor that is holding it.

Let me know if you have any follow up questions.

Thanks

[Brian]

Ok glad you found the source of the issue.

64M is not that high for some sites. I have had it as high as 128M although I try to avoid that.

If you add more events to display in the month view that can take up more and more memory as it does create a large query to process.

We have better caching coming out in 3.10 in the next couple of days that could help this out too.

Cheers

[Brian]

Sounds good. I will leave this ticket open.

[Brian]

Great glad it helps.

Look for a new filter to be apart of the plugin in the version after 3.10.

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Hi Glenn,

Sorry for the confusion. Our guides already got switched over as we are releasing 3.10 this week so they are a little different.

The file to move from the plugin is here in your version:

the-events-calendar\views\modules\bar.php

In 3.10 it will be here:

the-events-calendar\src\views\modules\bar.php

You will want to move that here:

yourtheme\tribe-events\modules\bar.php

Let me know if that helps.

[Brian]

Thanks for the info.

I took a look at your site and see what you mean.

I have seen this before in very rare instances in the list view, but have not seen it in the widget before. We have a fix that might resolve this in 3.10, which we are hoping to release in the next couple of days. (maybe even today)

Can you wait to troubleshoot this more after the upgrade?

Let me know.

Thanks

[Brian]

I am going to close out this ticket as the original question is answered. If you have any new questions related to this or another issue please just create a new ticket and we can help you out.

Thanks

[Brian]

Hi Jacob,

I do not have a timeline for release of this feature or any feature unfortunately.

If you would like to request that feature please head to our UserVoice Page and add your own or upvote that feature as they will increase the chances of it being added to a future version.

http://tribe.uservoice.com/forums/195723-feature-ideas

I am going to close out this ticket as the original question is answered. If you have any new questions related to this or another issue please just create a new ticket and we can help you out.

Thanks

[Brian]

Hi,

Sorry for the issues, but we do not support IE8 and have not supported it for almost 2 years now.

Here is what we do and do not support for browsers:

Browser Support

Also, AJAX is not supported in IE8 without custom modifications just for that browser.

But, you can try using this snippet to disable AJAX if you really have to support it:

https://gist.github.com/jesseeproductions/e787d5dd5c0e943f172f

Cheers!

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot them with you.

I checked out your site and I am getting this error in the console:

“NetworkError: 500 Internal Server Error – http://outriggersantacruz.org/wp-admin/admin-ajax.php”

That could be a php error causing the issue can you check your error logs on the server?

Also, following our testing for conflicts guide could help find the source of the issue:

Testing Conflicts With Themes and Other Plugins

Let me know what you find out from both of those and we can go from there.

Thanks

[Author]

Posts