[Brian]

Hi,

Sorry for the issues here.

Not sure what happened, but I extended your license until May 5th 2017.

Let me know if you do not see that in your account.

Thanks

[Brian]

Hello,

Sorry for the issues you are having.

Can you please try removing your license keys from your account on TheEventsCalendar.com and then reactivating them on your site to see if that resolves the issue.

To do that, login to your account and go to My Account > License Keys

Click “Disconnect now” next to all the urls and go to your site and add those license keys back.

Let me know how that works out for you.

Thanks

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hi,

Thanks for the interest in our plugins. I can answer your questions.

Facebook Importer works with the core version of the Events Calendar found for free on WordPress.org: https://wordpress.org/plugins/the-events-calendar/

It does not need Pro to work and is not included in Pro. That is typical for most of our add ons. It will list on the product page if it requires another premium plugn.

Pro only includes the features found on the Product Page and no other add ons.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

For now there is no other location to store the file.

After the release of 4.2 you will be able to put them in the language directory in wp-content.

I do not have a release date for 4.2, but it should be later this Spring.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Thanks for using the Events Calendar.

Glad you found a solution.

In the future here on the pre-sales forum, I’m afraid we do not provide technical support.

Please post in the premium forums to get support for Pro and other premium plugins.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Glad it is working.

I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

We can help change the product, but since there is different prices please request a refund following our guide here:

Refund Policy

And then you can purchase Pro.

Cheers

[Brian]

Hi,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

Thanks again!

[Brian]

Hi,

Glad it helped.

PDF Tickets is something we are interested in adding, but I do not have a timeline on when it will be released.

It will not be included in the 4.2 release later this Spring.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hi,

Thanks for using our plugins.Please try to post your issue only once as otherwise it might be considered SPAM and hidden from us, which will delay us in getting to you.

We have responded in your first post:

Customers were able to buy "Tickets" instead of "Billets". How to avoid?

So I am closing this one.

[Brian]

Hi,

Sorry for the issues here. I can work with you to resolve this.

If you updated The Events Calendar to 4.0 and leave Community Events at 3.12.x or earlier it will break the site. If you cannot update Community Events for whatever reason you should remain on 3.12.6 for the Events Calendar and follow the steps below to set that up.

Unfortunately, the only way to fix it is to access the files of you site and delete the older version of Community Events. This process itself does not delete or change any of your settings in the database.

This can be done by either your hosting account file manager or through ftp. The files will be found here:

wp-content/plugins/the-events-calendar-community-events/

Please make sure to remove all copies of Community Events.

That will bring your site back and then you can download the latest version of Community Events (4.0) from your account here and manually upload it to your site.

We also have this guide for manual updates:

Manual Updates

If you need your site right away with community events I recommended downgrading to the 3.12.x for all the plugins.

You can download the older versions from your account here on theeventscalendar.com and older versions of the core plugin here: https://wordpress.org/plugins/the-events-calendar/developers/

And follow these steps for manual updates:

Manual Updates

If you have issues please let me know and I can help out.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

Please upgrade to Event Tickets Plus 4.1.3 to resolve this issue.

Let me know if that solves it for you.

Thanks

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

We do not have a feature to make an event sticky in the widgets.

You could make a special category of events and add two widgets with the first displaying only those events you want to highlight first.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

http://tribe.uservoice.com/

[Author]

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