Technical Support Help Please

[Terry]

Hello, I am converting indianatrailrunning.com to allthingstrail.com and would like to transfer the license since indianatrailrunning.com is going away. It tells me I am out of license. How do I proceed?

It currently points to indianatrailrunning.com

Thank you, Terry

[Brian]

Hello,

Sorry for the issues you are having.

Can you please try removing your license keys from your account on TheEventsCalendar.com and then reactivating them on your site to see if that resolves the issue.

To do that, login to your account and go to My Account > License Keys

Click “Disconnect now” next to all the urls and go to your site and add those license keys back.

Let me know how that works out for you.

Thanks

[Terry]

This reply is private.

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Author]

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