FATAL ERROR:

[Christina]

Site is down due to EVENT CALENDAR PRO!!!

This event site is currently in the middle of scheduling all of our City summer events. Need this resolved right away!

This is the error message received:
Fatal error: Cannot redeclare tribe_is_community_my_events_page() (previously declared in /home/content/p3pnexwpnas07_data03/80/2817380/html/wp-content/plugins/the-events-calendar/src/functions/template-tags/query.php:67) in /home/content/p3pnexwpnas07_data03/80/2817380/html/wp-content/plugins/the-events-calendar-community-events/src/functions/template-tags.php on line 13

EVENT CALENDAR PRO plugin was updated about 10 days ago and was working fine.
Wordpress was also updated recently.

Got call from client this morning that their site is down… I can’t even access it at the moment. Please advise!!!

[Brian]

Hi,

Sorry for the issues here. I can work with you to resolve this.

If you updated The Events Calendar to 4.0 and leave Community Events at 3.12.x or earlier it will break the site. If you cannot update Community Events for whatever reason you should remain on 3.12.6 for the Events Calendar and follow the steps below to set that up.

Unfortunately, the only way to fix it is to access the files of you site and delete the older version of Community Events. This process itself does not delete or change any of your settings in the database.

This can be done by either your hosting account file manager or through ftp. The files will be found here:

wp-content/plugins/the-events-calendar-community-events/

Please make sure to remove all copies of Community Events.

That will bring your site back and then you can download the latest version of Community Events (4.0) from your account here and manually upload it to your site.

We also have this guide for manual updates:

Manual Updates

If you need your site right away with community events I recommended downgrading to the 3.12.x for all the plugins.

You can download the older versions from your account here on theeventscalendar.com and older versions of the core plugin here: https://wordpress.org/plugins/the-events-calendar/developers/

And follow these steps for manual updates:

Manual Updates

If you have issues please let me know and I can help out.

Thanks

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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