Our license will not renew

[mlg]

Hello, We renewed our license on April 1 and received a payment receipt for $62 at [email protected]. When we try to use the license key included on the receipt it says “out of installs, invalid” and when we login to our Tribe account, it shows a different (old) license key saying “expired April 16th.” Please help. The “New” license number does NOT WORK,

[mlg]

Hello, We renewed our license on April 1 and received a payment receipt for $62 at [email protected]. When we try to use the license key included on the receipt it says “out of installs, invalid” and when we login to our Tribe account, it shows a different (old) license key saying “expired April 16th.” Please help.

The New license number does NOT WORK.

[Brian]

Hi,

Sorry for the issues here.

Not sure what happened, but I extended your license until May 5th 2017.

Let me know if you do not see that in your account.

Thanks

[mlg]

Looks like our credit card was double-charged.

[Brian]

Hi,

Please provide all the details include the order number to support(at)theeventscalendar.com

And we can take care of it.

[mlg]

*removed by admin.

This is a public forum and receipts, license numbers, etc should not be included in public posts.

[Brian]

There was two charges as I see you placed two orders.

One today and one on the 1st of April.

I refunded the order from April 1st with the order number #1097030.

The money should appear back in your account in 5 to 10 business days.

Thanks

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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