Brian

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Viewing 15 posts - 4,066 through 4,080 (of 11,256 total)
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  • September 10, 2015 at 1:33 pm in reply to: License # does not save – cannot install updates #1003902
    Brian
    Member

    Hi,

    Sorry for the issues you are having. I can help troubleshoot this with you.

    Can you please confirm you are following all these steps:

    Visit License Tab
    Enter License Key
    You get a Green License Valid Message
    You are then clicking “Save Changes”
    Then you get a “License key(s) updated.” near the top of the page.

    Also you can can always download the latest version from your account here on theeventscalendar.com

    Let me know if it is not working after following those steps and we can do some troubleshooting steps next.

    Thanks

    September 10, 2015 at 1:32 pm in reply to: License key will not stay active #1003901
    Brian
    Member

    Hi,

    Sorry for the issues you are having. I can help troubleshoot this with you.

    Can you please confirm you are following all these steps:

    Visit License Tab
    Enter License Key
    You get a Green License Valid Message
    You are then clicking “Save Changes”
    Then you get a “License key(s) updated.” near the top of the page.

    Also you can can always download the latest version from your account here on theeventscalendar.com

    Let me know if it is not working after following those steps and we can do some troubleshooting steps next.

    Thanks

    September 10, 2015 at 1:31 pm in reply to: Says license key is expired but it's not #1003897
    Brian
    Member

    Hello,

    Sorry for the issues you are having.

    Can you please try removing your license keys from your account on TheEventsCalendar.com and then reactivating them on your site to see if that resolves the issue.

    To do that, login to your account and go to My Account > License Keys

    Click “Disconnect now” next to all the urls and go to your site and add those license keys back.

    Let me know how that works out for you.

    Thanks

    September 10, 2015 at 1:30 pm in reply to: Upgarde from Personal to Business? #1003895
    Brian
    Member

    Hi,

    Thanks for the interest in our plugins.

    What you describe for the license is correct. You would get credit for the Personal License Purchase.

    We have this guide for license upgrades:

    https://theeventscalendar.com/knowledgebase/upgrading-a-license/

    Let me know if you have any follow up questions.

    Thanks

    September 10, 2015 at 1:27 pm in reply to: Filter bar has mixed results #1003891
    Brian
    Member

    Ok thanks for fixing that.

    I tested out on my site and it worked for me.

    So can you please follow our testing for conflicts guide:

    Testing Conflicts With Themes and Other Plugins

    And see if that can narrow down the cause of this on your site.

    Let me know what you find out.

    Thanks

    September 10, 2015 at 1:24 pm in reply to: iCal Importer #1003889
    Brian
    Member

    The widgets are saved in the database and the settings remain on manually updating Pro.

    I just tested on my site and deactivated and deleted Pro and then loaded the latest and activated.

    My widget was still there and the category filters are still in place.

    So it should work for you, but it is always a good idea to backup beforehand.

    September 10, 2015 at 1:19 pm in reply to: I just upgraded to Cal Pro 3.11 Now home page posts are missing #1003884
    Brian
    Member

    Hi,

    I am still here, please note per our terms and conditions it may take up to 24 hours for us to respond. Although we try to get to it earlier.

    Thanks for testing everything and providing that information.

    This is strange I am not able to replicate this at all on my site and have no other reports of this issue. I tested in both Twenty Thirteen and Genesis.

    If you disable this setting does it at least bring back the posts on the home page:

    Events > Settings > General Tab > “Include events in main blog loop”

    Let me know.

    Thanks

    September 10, 2015 at 1:12 pm in reply to: Using is_category #1003877
    Brian
    Member

    I am glad to see you were able to figure it out.

    I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

    Thanks!

    September 10, 2015 at 1:11 pm in reply to: iCal Importer #1003876
    Brian
    Member

    Hi,

    Sorry for the issues. I can help out, but [er our terms and conditions we may take up to 24 hours per response.

    All the plugins should be one 3.12 or 3.12.x if there is a secondary release.

    If automatic updates are not working you can download the latest version from your account here on theeventscalendar.com

    Then you could follow the guide here to manually update:

    Manual Updates

    As for the licenses I see them as showing active as well in our system so I am not sure why they show expired. Is it expired or saying out of installs?

    If it is out of installs. Can you please try removing your license keys from your account on TheEventsCalendar.com and then reactivating them on your site to see if that resolves the issue.

    To do that, login to your account and go to My Account > License Keys

    Click “Disconnect now” next to all the urls and go to your site and add those license keys back.

    Let me know how that works out for you.

    Thanks

    September 10, 2015 at 1:07 pm in reply to: Problem with NEXT EVENT button in list mode with Events Calendar Pro #1003870
    Brian
    Member

    Ok thanks for the information.

    Can you please follow our testing for conflicts guide:

    Testing Conflicts With Themes and Other Plugins

    And see if that can narrow down the cause of this to find a resolution.

    Let me know what you find out.

    Thanks

    September 10, 2015 at 1:05 pm in reply to: Disabling links in Google Maps tooltip + shot City / Zip Code #1003869
    Brian
    Member

    Hi,

    I do not have much information on this area as it was not designed to be modified.

    I looked through and what we provide in the address is all I saw.

    You might be able to backtrack and see about how that information is gathered.

    However, I do not have much else to give you for a customization like this unfortunately.

    September 10, 2015 at 1:03 pm in reply to: What do you mean by "for one year" when we purchase the PRO account or addons? #1003865
    Brian
    Member

    No worries.

    Yep you can use the Personal Site License on any site it is just called personal, but it can be on any site including a business related site.

    You are in luck we currently have a coupon down at the bottom of this post:

    https://theeventscalendar.com/2-million-downloads-the-events-calendar/

    Cheers

    September 10, 2015 at 1:02 pm in reply to: Add-to-cart button is cut-off #1003864
    Brian
    Member

    Hi,

    That is part of WooCommerce and a conflict with your theme.

    This is the css causing the issue:

    button.button, input.button {
    height: 25px;
    }

    You could change height to auto and that should fix it, but it might change other parts of your site.

    September 10, 2015 at 9:07 am in reply to: Filter bar has mixed results #1003759
    Brian
    Member

    Hi,

    Thanks for using our plugins. I can help out here.

    The date search for the events calendar uses the date selected and gets all the events in the future for the view searched. It does not have a range that can be set.

    Once issue that could be causing is I see this error in the console:

    You have included the Google Maps API multiple times on this page. This may cause unexpected errors.
    http://maps.google.com/maps-api-v3/api/js/22/2/main.js
    Line 69

    That maybe preventing the scripts from running again and causing the issue with the Datepicker not showing and the Find Events Going to the home page.

    Can you start by fixing that error and then we can see how it works after that.

    Thanks

    September 10, 2015 at 9:02 am in reply to: iCal Importer #1003755
    Brian
    Member

    Hi,

    Sorry for the issues you are having. I can help out.

    The update process should not change any widget settings so I am not sure why it happened on your site.

    I have not heard of a plugin update ever changing the widgets on a site. The only time I have seen it is if the theme get changed.

    Did the theme get changed? Is this our widget or other widgets?

    Let me know.

    Thanks

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