Says license key is expired but it's not

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  • September 10, 2015 at 12:05 pm #1003832
    Mary
    Participant

    When I check my license key for PRO, it says “Sorry this key is out of installs.”

    However, when I check on the status of my key, it says that it expires “May 16, 2016.”
    I just subscribed in May 2015.

    I’m confused!

    Does it have something to do with me maybe registering under with amwa-midatlantic-temp.org and I’m now using amwa-midatlantic.org?

    September 10, 2015 at 1:31 pm #1003897
    Brian
    Member

    Hello,

    Sorry for the issues you are having.

    Can you please try removing your license keys from your account on TheEventsCalendar.com and then reactivating them on your site to see if that resolves the issue.

    To do that, login to your account and go to My Account > License Keys

    Click “Disconnect now” next to all the urls and go to your site and add those license keys back.

    Let me know how that works out for you.

    Thanks

    September 25, 2015 at 7:05 am #1008668
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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