[Barry]

Sounds good!

[Barry]

Hi Scott,

I’m sorry to hear you’re hitting up against difficulties.

I wonder if it would be possible for you to create a test site that is a regular installation rather than a multisite network, use the same key and setup imports from some of the same sources: do you find those work? I’m basically keen to determine if this might be peculiar to your network setup or if it could be a more general problem with the Facebook URLs you are importing from.

Could you also – by private reply – share some of the source URLs you are importing from so we can do further testing on our end?

Thanks!

[Barry]

Hi Francis!

Thanks for considering Event Aggregator for your project 🙂

Yes, you can certainly use it to import events from a Facebook group and you can tell Event Aggregator to regular check and import (for example) every hour, or every day, or at one of a range of other time intervals.

I hope that answers your question, but do let me know if I can assist with anything else!

[Barry]

Hi Carol,

Thanks for contacting us and for considering Event Tickets Plus for your project 🙂

Combined with The Events Calendar, youc could certainly create a multiday event spanning 3 days. You could then add as many tickets as you like to the event – and name them according to whether they grant access to sub-events or the whole event.

The only difficulty could be if you need fine grained stock control: while we do provide options such as global/shared stock, where all tickets draw from a common inventory pool, that may or may not meet your needs here (on the other hand, you may not have any particular concerns about over-selling and this might not be something you need to worry about).

On the MAIN events page, I’m shooting for a dropdown list with each individual smaller event’s ticket being the choices and then have one big ticket that covers ALL smaller events.

I’m not completely sure as to what you picture, but you can see an example of our regular tickets form here (on our demo site).

If this doesn’t meet your needs and you absolutely need a dropdown, that’s certainly possible and could be accomplished with one or more pieces of customization work – please do note though that while we can help you with this sort of thing by pointing you in the right direction, we generally can’t create customizations for you – so some coding know-how (or access to a developer) might be required to put the finishing touches on this.

All of our plugins are built with customizability in mind, though, so it should certainly be something you or a dev working on your behalf can accomplish in a clean and maintainable manner.

I hope that answers your questions, but please let me know if I can help with anything else 🙂

[Barry]

Hi Gordon,

Sorry to hear you’ve hit up against difficulties.

It looks like you are using a caching plugin (WP Rocket). I wonder: is it possible what you are seeing on the frontend has been cached — can you try clearing the cache and see if that helps?

Thanks!

[Barry]

Hi Michael,

I’m sorry you’ve hit up against some difficulties and will be happy to help 🙂

Can we start by sharing a screenshot or description of the recurrence settings for one of the event series that you are having problems with – and provide a URL to the matching event on your staging site?

Thanks!

[Barry]

Hi Mediengruppe Thüringen, great question!

Before a new event is created, the tribe_aggregator_before_insert_event filter runs and provides an opportunity to modify the arguments used in the creation of the new event post.

Similarly, if it is an existing event which is being updated, the tribe_aggregator_before_update_event filter will run. Callbacks for these hooks can receive not just the event post arguments, but a reference to the aggregator record object which supplies other pieces of information.

Once the post has actually been created (or updated), the tribe_events_update_meta action will fire: by combining either of the earlier hooks with this one you can target events being created or updated by Event Aggregator and you can then potentially do the work you outlined.

Here’s a skeleton of how this might look:

function modify_upserted_ea_event( $event_id ) {
	// Alter the event according to your needs
	update_post_meta( $event_id, '_EventVenueID', '123' );

	// Unhook
	remove_action( 'tribe_events_update_meta', 'modify_upserted_ea_event' );
}

function listen_for_ea_upserts( $no_change ) {
	add_action( 'tribe_events_update_meta', 'modify_upserted_ea_event' );
	return $no_change;
}

add_filter( 'tribe_aggregator_before_insert_event', 'listen_for_ea_upserts' );
add_filter( 'tribe_aggregator_before_update_event', 'listen_for_ea_upserts' );

I hope that gets you started – and good luck with the project!

[Barry]

That’s a shame, but I don’t think there’s any need to create a new topic (even if the last fix we shipped worked for others): this was your support topic for your problem and unfortunately we just didn’t drill down to the specific cause in your case.

On that note, I’d take a moment to ask that if anyone else has further issues, you should create your own topic per our normal guidelines for seeking support. You’re all welcome to follow along if you’re interested in this, but please respect the fact that this is primarily a spot for Kim to seek assistance and create new topics of your own if you want direct support.

Kim: besides the debug log info you shared, I wonder if you are still seeing recent examples of the following error in your PHP log:

PHP Notice: Undefined index: queue in /wp-content/plugins/the-events-calendar/src/Tribe/Aggregator/Record/Queue.php on line 131

Can you confirm? I also wonder; if you were to delete an existing scheduled import and recreate it, does it work for the recreated entry?

[Barry]

Hi Aein,

Thanks for posting!

That sounds like a really neat customization, though also a relatively advanced one so I’m afraid the degree of support we can offer for this is rather limited. What I’d point you to, however, is the following filter hook:

tribe_get_recurrence_text

You can use this to override the default generated text using something like this (just a shell) which you could add either to a custom plugin or to your theme’s functions.php file:

add_filter( 'tribe_get_recurrence_text', function() {
    return 'Your custom recurrence text';
} );

Of course you’d need a lot more in there, probably including calls to tribe_get_start_date() and Tribe__Events__Pro__Recurrence__Meta::getRecurrenceMeta(), but that shows the basic outline for making this sort of change.

I do hope that helps and good luck with the project!

[Barry]

Ahh, ok – I see that now.

That is odd and it is neither something I can replicate nor something that we are seeing widespread reports of — which does suggest that whatever is going wrong, is specific to your site. With that in mind, would it be possible for you to run through our standard troubleshooting steps, linked to below?

theeventscalendar.com/knowledgebase/testing-for-conflicts

I appreciate that you indicated having already tried deactivating other plugins when you opened this support thread, however if you could repeat that test and additionally switch to a default theme, that would be optimal.

Thanks!

[Barry]

Hi John,

I understand it’s a problem and I wish we could do something else — I can imagine those events take more time to setup than you wish to spend.

Unfortunately, as things currently stand, the particular pattern of events you are trying to create is not supported other than via the approach I outlined in my last reply. However, you could certainly propose that we support this in a future release by posting a feature request at the following URL:

https://tribe.uservoice.com/forums/195723-feature-ideas

If we can determine that there is a widespread need for this sort of pattern then we’d certainly investigate adding it, however I am unable to offer you a short term fix and I would caution that it may simply be impractical for us to implement this.

Again, I do realize this is a source of frustration for you but the best I can suggest is what I already outlined (ie, using custom date rules).

[Barry]

Hi Martin,

Thanks for posting and I’m sorry to hear you’ve run into difficulties.

It looks like your site timezone is UTC-8 and you have chosen to use the site timezone everywhere. The event you imported though appears to show the time in Pacific time (currently UTC-7) so there is a 1hr offset.

Might that explain this?

[Barry]

Hi LB,

If Event Tickets Plus is activated then the QR code should be included by default on the ticket emails. Are you finding this isn’t the case? Can you share a screenshot of the ticket email?

theeventscalendar.com/knowledgebase/sharing-sys-info

I wonder also if you could share your system information via a private reply, as I’m not able to access it at present and it might contain useful information (steps are outlined via the above link).

Thanks!

[Barry]

Hi Alicia,

Thanks for posting – I’d be happy to help if I can.

When I visit your main events page the first event I see is marked as staring on January 1 and runs until December 31. Is this one of the events you mean? If so, this is actually the expected behaviour: since the event has started but not ended, it is considered to be “in progress”.

Does that explain this or should I be looking at a different example (and can you link me to one if so)?

Thanks!

[Barry]

Hi Susan,

I’d be happy to help with your questions 🙂

1) Is there a way to set a category default image so that if an event has no image attached the default for that category shows?

Not by default, no. However – it would certainly be possible to setup a customization that pulls in a default image (if there is no featured image) according to the event category or indeed pretty much any other property of the event.

That’s not necessarily a customization we can write for you, but if you are interested and want to seek some initial guidance on this you are more than welcome to create a fresh topic to do so.

2) When I import an .ics, no image imports.

That isn’t currently supported – but the good news is it has already been proposed on our internal issue tracker as a possible future enhancement 🙂

3) When I import an .ics, no venue imports since the calendar I’m pulling from is for a specific venue and that field isn’t filled.

I’m not sure there is too much we can do to resolve this (though perhaps you can reach out to the author/owner of the site generating the feed and ask that this information be added?).

It is again possible this could be facilitated via a custom snippet, though creating this would be beyond the typical level of support we provide in the forums. Even so, if you want to create a fresh topic seeking guidance on this you are welcome to do so, but I can’t guarantee we’ll be able to offer a solution (though we might be able to provide some notes that make for a useful starting point).

4) Some of the events I import from .ics have no description

Do the events in the iCal feed itself have a description? If so, can you share a link to one of the feeds so we can take a look? Thanks!

5) I can’t see any way to edit venue, image or many other things except category on import.

It’s currently possible to assign imported events to a category, but we don’t currently provide any comparable controls that result in properties other than the category being set. You are of course welcome to propose this and other things as new feature requests:

tribe.uservoice.com

6) I’ve found 2 venues that use The Events Calendar so far, I’ve tried to import the url of each and both had the error message that it couldn’t be done because they were using an outdated version.

Sadly, if they aren’t up-to-date, Event Aggregator can’t pull in their event data because it isn’t exposed in a format that can easily be read and understood.

[Author]

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