QR Code or Ticket Fields are not on the downloaded ticket.

[Lanetta]

How do you add the QR Code and the Ticket fields on the ticket?

Thank you,
LB

[Barry]

Hi LB,

If Event Tickets Plus is activated then the QR code should be included by default on the ticket emails. Are you finding this isn’t the case? Can you share a screenshot of the ticket email?

theeventscalendar.com/knowledgebase/sharing-sys-info

I wonder also if you could share your system information via a private reply, as I’m not able to access it at present and it might contain useful information (steps are outlined via the above link).

Thanks!

[Jonny]

I’m having this same issue. The email seems to have the space for the QR code box, but there is nothing there. Is is a server issue? I’m running Ubuntu 14.04. Emails come through fine and everything works, but there is no code to scan.

[Jonny]

I figured this issue out. It was because after upgrading PHP 5.5 to 5.6 I need add in a new graphics driver for 5.6. The image started coming through at that point.

[Barry]

Thanks for sharing, Dustin — glad it’s working for you 🙂

[Lanetta]

Hi Daryl,

I have checked the box to share info with Modern Tribe for troubleshooting
purposes. Will you go in to take a look now?

We would like the QR code to print on the ticket along with the ticket
fields: First Name, Last Name and email address.

Please let me know what is needed from me. Ticket sales will increase
substantially over the next few days.

Best,

Best,

—
Lanetta Bronté , MD, MPH, MSPH

President
Foundation for Sickle Cell Disease Research

Phone: (954) 397-3251 | Fax: (954) 374-6320

Email: [email protected] | SCCRNetwork.net

Visit us at http://fscdr.org and follow us on FaceBook @
https://facebook.com/FSCDR Twitter @FundSickleCell

CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is
for the sole use of the intended recipient(s) and may contain confidential
and privileged information or otherwise protected by law. Any unauthorized
review, use, disclosure or distribution is prohibited. If you are not the
intended recipient, please contact the sender by reply e-mail and destroy
all copies of the original message.

[Barry]

Hi Lanetta,

Thanks for sharing the system information!

That doesn’t actually give us access to your site, however, it just provides us with a range of useful information. Generally, we do not log in to customer websites.

To follow from my last reply to you, are you able to share a screenshot of the tickets email? By default this should include the QR code so I’m keen to see what’s going wrong.

Thanks!

[Lanetta]

Hi again,

The ticket email doesn’t appear to be going out at all.

Please respond quickly. Is there a way to have a real conversation? The
forums take a while to receive response. Is there paid customer service so
that I can simply take care of this issue asap?

Lanetta

Best,

—
Lanetta Bronté , MD, MPH, MSPH

President
Foundation for Sickle Cell Disease Research

Phone: (954) 397-3251 | Fax: (954) 374-6320

Email: [email protected] | SCCRNetwork.net

Visit us at http://fscdr.org and follow us on FaceBook @
https://facebook.com/FSCDR Twitter @FundSickleCell

CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is
for the sole use of the intended recipient(s) and may contain confidential
and privileged information or otherwise protected by law. Any unauthorized
review, use, disclosure or distribution is prohibited. If you are not the
intended recipient, please contact the sender by reply e-mail and destroy
all copies of the original message.

[Lanetta]

I do not see a ticket at all.

Lanetta

[Barry]

Hi Lanetta,

Thanks for getting back to me.

I’m afraid all support is delivered here on the forums, we don’t currently offer phone or live chat support.

The ticket email doesn’t appear to be going out at all.

On reviewing your system information, it appears like your settings in relation to ticket emails are using sensible defaults – which makes me wonder two things:

• Are the orders actually being set to ‘completed’?
• Do you know if this is specifically a problem with ticket emails, or are emails generally not being dispatched? For example, do customers receive the usual WooCommerce order receipt without any difficulty?

I wonder also if you would be able to create a test event complete with one or more (free) tickets so I can make a test purchase?

Thanks!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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