How to remove test data and set inventory back to full

[Gordon Holtslander]

We have done lots of testing and now want to go live.

How do I go about removing all the data so that we get all the inventory showing as available again?

I’ve deleted all the test sales, changed the inventory back to the right numbers, but on the ticket page I’m still seeing the old test sales amount of available tickets.

[Barry]

Hi Gordon,

Sorry to hear you’ve hit up against difficulties.

It looks like you are using a caching plugin (WP Rocket). I wonder: is it possible what you are seeing on the frontend has been cached — can you try clearing the cache and see if that helps?

Thanks!

[Gordon Holtslander]

I’ve dumped the cache endlessly to no improvement. No matter what I do I show 33 tickets sold, even tho there is not revenue or completed sales anymore.

This is messing up the end users big time. I really need to make this work right.

[Barry]

Hi Gordon,

It’s hard to know precisely what’s gone wrong here without knowing what exactly you cleaned up (and how you did it).

My guess though is that the sales count you are seeing relates to a record of the sales made per product, maintained by WooCommerce.

This is stored as a piece of post meta data named “_total_sales” and you would need to remove/zero those out also.

Alternatively: if you’re seeking a completely clean start, why not setup some brand new ticket products and delete the old ones – might that work here?

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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