[Barry]

Hi mharding,

I’m sorry to hear you are experiencing difficulties.

It looks like you already ran through our standard troubleshooting steps (deactivating all other plugins and switching to a default, unmodified theme). Can you confirm what the outcome of that test was?

Thanks!

[Barry]

OK, well part of the problem seems to be with z-index properties (these are used to make certain elements display above or below others, to let web designers essentially stack parts of the page on top of one another).

What seems to be happening is a piece of Javascript – based on what you’re telling me, it presumably ships with your theme – is applying all of these z-index values to a wide range of elements after the page loads. That makes it very difficult for us to give you for example a CSS snippet to workaround this.

Given this problem, would you be able to approach the theme vendor and ask why this happens/why it’s necessary and if they can identify and strip out the code that does this?

[Barry]

Looks like a great site!

It does seem that you’ve made a few customizations to your single event page layout though with additions like the progress bar – and I also see a few extra wrappers have been placed around the single event content, including div.col-md-12 (which adds some padding of 15px), you could avoid this with a rule like:

div.col-md-12 { padding: 0; }

This would target that element and adjusting the padding – however please be mindful that this could have effects on other elements in your theme, so you might need to be more specific:

.tribe-events-single-event-description div.col-md-12 { padding: 0; }

Please also remember if you make these sort of customizations (or if it is a set of customizations for our templates that ship with the theme) you do also need to manage any associated issues that spring up or seek help from whomever put them in place.

Let me know if that helps 🙂

[Barry]

Hi Kevin,

Sorry to hear you’re facing difficulties.

On occasion we’ve found some themes don’t actually use the “native” main blog post loop facilitated by WordPress and roll their own based on a custom query. While I don’t know if that’s what is happening here it certainly seems like a case where it would be well worth following through the following troubleshooting steps:

• Please ensure all of your Modern Tribe plugins are up-to-date
• Deactivate all other plugins
  • If you’ve been using a caching plugin please do take the time to read the plugin documentation on completing removing caching
• Switch to a default, unmodified theme like Twenty Twelve
• Does the problem still occur?

Assuming that solves the problem, though of course there is a chance it may not, please reactivate everything one-at-a-time, testing each time you reactivate something to try and determine what might be causing the conflict.

Does that help at all?

[Barry]

Hi – great question.

My first thought was that I could use the event calender custom fields which works fine – until you want to have a filtering…

I’m not sure what the specific problem you’re hitting here is, but this probably wouldn’t be the most efficient approach to take.

Now I don’t know if …
a) I can implement the filtering with the custom fields or

Possibly, but I’m not quite sure what you’re envisioning.

b) do I have to create a (wordpress) custom taxonomy and hook it into the calender and the community events

That could be an effective strategy.

c) should I use the event calender tags and include them in the community events?

Again that could be an effective strategy.

I can’t really give you a single definitive answer because there are many ways to approach this. If you can’t reorganize the event categories in order to take advantage of those here too, then, the next best approach is to some extent going to depend on what you feel comfortable developing.

[Barry]

I don’t see any of the events you mentioned there right now, but I think the problem is this: currently, recurring event instances all share a post ID in common. When, as you are, the post ID is explicitly passed to functions like tribe_get_start_date() it essentially assumes you mean the original instance or at least the first instance in the future, depending on the context.

Instead of explicitly passing the event ID, try setting up the event as the global post object using either the query object’s the_post() method or setup_postdata(), per the instructions in the WordPress codex.

Does that help at all?

[Barry]

Hi owl2mkc,

I’m definitely not surprised that there are issues with a URL like this one:

http://owl-mkc.ca/mkc/wp-content/plugins/the-events-calendar/views/widgets/list-widget.php

Can you give me any indication as to where it is pulling that link from? It’s not something that ordinarily ought to be exposed.

[Barry]

I do apologize, I just realized my last reply was probably hidden from you – let me re-post:

Hi! Thanks for your patience so far. Unfortunately, I cannot replicate this problem.

With WordPress HTTPS 3.3.6 activated I can still view and upload ticket header images and they are included in the generated tickets email, too. I tried a few things like setting up the header images over secure and regular HTTP connections when in the admin environment, but it seemed to work without issue.

Given we haven’t heard any other reports of this, I wonder if for some reason it could be particular to your environment?

If there are any other details you have that you think might better enable us to replicate this we’d definitely be open to taking another look – right now though I’m not sure there is much assistance we can provide.

[Barry]

Hi mending, one thing at a time! Let’s deal with your technical issue first of all.

Okay but we need to add a description text below the the custom heading too. How do we do that then?

So there are a few ways you might do this. One would be to use a filter, something like this. If you prefer not to add snippets to your theme’s functions.php file then you could override and customize the pro/week/content.php template and do things that way (please see our Themer’s Guide for an overview of this process).

Does that help with this specific problem (before we address your points re shortcodes/lack of shortcodes)?

[Barry]

Hi again Kevin: we’re experiencing a few technical issues with our forum and support tools at the moment. We’re really sorry for the inconvenience – for the time being posting follow-ups like this one is the best course of action (though we appreciate not ideal and it is something we’ll address as quickly as we can).

1) Since I am using WooCommerce, I should buy WooTickets, right?

Yes: WooCommerce Tickets would be the correct addon in that case.

2) What is the behavior of WooTickets when used with a recurring event in Events Calendar Pro? How does it work? Is there documentation or a video?

Officially, recurring events are not supported at this time.

In practice, though, if you create a new event, provide a recurrence pattern and add one or more tickets then the ticket form will display on all instances of those events. It’s important to note that they would relate to the very same ticket products, too. Essentially then:

• In the case of an event that recurs on 4 occasions, buying a ticket for the third instance is no different to buying a ticket for first, second or fourth instances
• No mechanism is built-in to let you differentiate between them (ie, you as the merchant cannot detect after the sale has taken place which instance they bought the ticket for, unless you built a customization to facilitate this of course)
• Inventory is effectively pooled: if you set the stock as 50 and customers buy 3 tickets from the first instance and 7 from the fourth instance, the total available inventory will now be 40

Again this is really an unintentional side-effect and even if this behaviour meets your requirements it is not something we’d recommend building upon (and you might reasonably expect to hit one or two other quirks, too). At the very least, we’d recommend you proceed with caution. Does that clarify things?

If you need to create a new thread to carry on the conversation please feel free (and sorry once again for the added extra step).

[Barry]

Hi – thanks for contacting us.

With the number of events to display set to zero, as you’ve done, what you are requesting is actually the behaviour I would expect (ie, days with events should link to day view itself).

I’m unsure why it isn’t working like that in your case. I do not you already tried deactivating all other plugins and switching to a default, unmodified theme though – what was the outcome of that test?

[Barry]

Hi – I’m sorry you’re hitting problems here.

Yes, the credentials would be useful and if you could share them as a private reply that would be great. Can you also confirm if you still hit this problem when no other plugins are activated / only a default theme is enabled (and if you do, and this site is still in development, if you could leave it in that state so we can see the problem with nothing else running that would be particularly useful).

Thanks!

[Barry]

Hi: I’m sorry you’re hitting up against difficulties here.

It could be that the default_socket_timeout is set to something fairly low, or it could be some restriction at a level ‘above’ PHP. What is the precise error you are seeing and where are you seeing it?

[Barry]

My suspicion is that your theme – or another plugin – is using something called a polyfill script and it is misbehaving: the reason for this is the URL that results from using the filter bar:

yoursite.com/events/?action=tribe_list&tribe_paged=1&tribe-bar-date=Dato

Note the tribe-bar-date=Dato element. I see you already tried some troubleshooting steps, but in addition to deactivating all other plugins can I ask you to switch to a default, unmodified theme such as Twenty Twelve and see if you can still reproduce the problem under those conditions?

Thanks

[Barry]

Yes, there is no reason you shouldn’t make the code accessible to any developers you might be hiring and who will be working on your site.

Does that answer your question?

[Author]

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