[Barry]

Hi Nanda:

When I visit your site and click on the calendar link I’m taken to the main events page. Can you confirm you are still having difficulties or else provide a little more detail to help me see the problem?

Thanks!

[Barry]

Hi!

Just a note first of all that you’ve posted in the Eventbrite forum – it’s generally best to post The Events Calendar/Events Calendar PRO specific questions in our PRO forum 🙂

Strange problem, though, and not one I see locally. I do see (and appreciate) you took the time to deactivate all other plugins and revert to a default, unmodified theme: can you confirm what if any impact that had on this problem?

Thanks!

[Barry]

Hi Marcos,

Sounds like an interesting idea and it’s superb to see WooCommerce Tickets being used in new and creative ways. I do have to say upfront, though, that it is a straightforward ticketing solution. It’s totally possible to take it and bend it to meet other needs (like hotel bookings) but that does inevitably introduce a few challenges that may need to be met with some custom development work.

One approach if you have 5 tiers is to create 5 tickets – a lot can be done at the presentation level to stop the majority of users from knowing that there are actually separate tickets (you could apply a little JS magic to stop them from choosing more than one option, you could even effectively transform the available tickets into a dropdown of extra options).

Above and beyond that, it is possible to let users progress to the actual WooCommerce product page with some minor customizations (see this thread as an example). That will potentially let you unleash numerous capabilities such as WooCommerce product attributes.

I hope that gives you some ideas – good luck 🙂

[Barry]

Hi Sean:

I’m definitely seeing a problem there, but I’d like to check we are seeing the same thing. For me, the location appears to carry over – in that if I am searching for events in/near San Pablo that is still present in the location field in month view (even though the results don’t reflect this).

Is that identical to what you are experiencing?

[Barry]

It sounds more like a problem with the minifier, from the sounds of things – but I’m not sure exactly what is being output and since it sounds like you turned off minification I can’t take a look and see.

You could definitely consider filtering the output of that code, though, using the tribe_events_header_attributes filter if you wanted to press ahead with using the minifier.

[Barry]

Hi – I’m sorry you’re hitting difficulties here.

You certainly should be seeing them if they are set and not empty: can you link to a specific example and also share a screenshot showing the field settings within the event editor?

Please also ensure you have updated to our latest builds as we didn’t push a few more fixes out over the last couple of days.

Thanks!

[Barry]

Hi Sam:

I’m not sure I’ve ever seen that before. What I’d suggest in the first instance is double checking that all of your plugins are up-to-date (Events Calendar PRO and The Events Calendar 3.5.1) as we’ve released a number of fixes over the last couple of days.

From there, please visit the Permalink Settings admin page – you don’t need to actually change anything, just visiting this should refresh a set of rules held by WordPress in its database. Then see if it works as expected.

Failing that it’s time to do some more advanced troubleshooting (I see you may already have tried something like this, but I’d like to be sure):

• Deactivate all other plugins
• Switch to a default, unmodified theme
• Refresh the permalink settings as before
• Now see if that event URL has been restored and works as expected

Let us know how you get on 🙂

[Barry]

Hi Sean,

Geolocation is currently based on the coordinates of a venue (expressed as longitude/latitude) and we also have a setting that allows the site admins to specify the search distance limit, so events can be found where they are within that radius.

Trying to follow political or administrative boundaries is harder, but I see no reason why as a customization or future feature the search couldn’t be conducted on the basis of data held in venue state/province fields, either in combination with distance based searches or in isolation.

Right now though that’s not something that’s baked in, we’d need to leave it to you to explore possibilities for implementing this or else we would as always be more than happy to consider any feature requests along these lines 🙂

Thanks!

[Barry]

I’m sorry about that – but we’ll do our best to get it fixed in time for the next release – great catch!

Out of interest, what is your Twitter handle (if you don’t mind sharing)?

[Barry]

If you go to here: http://www.essexmums.org/whatson/events/ then to Venues – Hanningfield Reservoir, it shows all events, no problem. However, if you do the same but filter by Venues – Barking Abbey Upper School, it says there were no results.

Strange – but it seems to work for me. Have you made any changes since posting/are you still experiencing this issue? Please do also ensure you are running current copies of all our plugins as we did just put out some further updates in the last couple of days.

Let us know!

[Barry]

I’m sorry you had such a rough ride. We did just release an update for PRO that includes some fixes – so please do ensure you are running 3.5.1 here before trying anything else.

Also I now have hundreds if not thousands of duplicates. I reverted back to the old version but still have dupes.

That’s going to be frustrating, for sure. If they are literally the same you could probably craft a piece of SQL to help with this, along the lines outlined in one of the comments here (which gives the general form):

DELETE from table1
USING table1, table1 as vtable
WHERE (NOT table1.ID=vtable.ID)
AND (table1.field_name=vtable.field_name)

Beyond that or if you don’t feel comfortable doing so I’d recommend doing this manually (remember you can adjust the number of events that display per page and leverage bulk actions) or rolling back to your backup if you made one.

Also can you tell me how to resolve my 404 error?

We’d need to know more about why they are occurring. The first thing to try though (after updating to our latest builds) is visiting the Permalinks Settings screen – you don’t need to change anything, just visiting this should refresh the list of rules used to guide requests.

[Barry]

Nothing that’s currently built-in, I’m afraid. You could roll your own solution or possibly use/expand upon the work of third party plugins like this one, though … and of course we always welcome feature requests 🙂

Hope that helps!

[Barry]

Hi Nicola,

I mentioned previously this need and you invite me to put in function.php (successfully) the following code:
remove_action (‘tribe_events_single_event_after_the_meta’, ‘tribe_single_related_events’);

Lots of people wanted this capability and so we now offer a setting to accomplish this: please visit Events → Settings → Display and look for Hide Related Events: enabling this will achieve the same thing as would previously been facilitated by the code you referenced. If for any reason you still want to remove the action programmatically you could use this:

if ( class_exists( 'TribeEventsPro' ) ) {
	$related_events = array( TribeEventsPro::instance(), 'register_related_events_view' );
	remove_action('tribe_events_single_event_after_the_meta', $related_events );
}

2) remove the event-meta
as shown in the screenshot https://www.dropbox.com/s/41anx9xh8x1yx84/screenshot.png I need to remove the box with the information related to each event and leave only the box with the button for the purchase of wooticket

Please review the Themer’s Guide in the first instance, then set up an override for the single-event.php template. Within that, simply remove the following code:

<!-- Event meta -->
<?php do_action( 'tribe_events_single_event_before_the_meta' ) ?>
	<?php echo tribe_events_single_event_meta() ?>
<?php do_action( 'tribe_events_single_event_after_the_meta' ) ?>

3) I should then show the box also purchase between image and content, and not only in content. As was the case before. Now I can not get the thing

Have you tried the steps described here?

Finally, please note that it is our policy to stick to one issue per thread. I hope this reply largely gets you on track, but if you need further help with any items not relating to WooCommerce Tickets (such as points 1 and 2) please post them separately.

[Barry]

It’s possible, but perhaps it would be best to start with the basics here – and deactivate all other plugins/switch to a default and unmodified theme and see what if any impact that has on the problem.

[Barry]

Thanks – and sorry for the mixup.

Unfortunately I’m not seeing anything that might help (sometimes there is a useful error message in this sort of situation that isn’t visible unless you inspect the source – that doesn’t seem to be the case this time round).

There are no server-side errors currently being output by your WordPress install since the mod_security restriction against which it was previously failing was removed for you.

If this is still true I’m not sure what else we can offer here, except that it could be worth trying my previous suggestion:

Alternatively, please create a test installation (perhaps in a subdirectory) and install only our plugins and see if you can replicate this issue there.

If you try this and still hit difficulties I can only imagine there is some sort of incompatibility with the hosting environment itself (perhaps there isn’t enough memory available?) – however I don’t want to jump to conclusions too early, it’s possible you might set this up and find it works.

Can you give it a try?

[Author]

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