[Barry]

Happy to help 🙂

Sometimes these odd glitches can occur – the server might suddenly find itself out of memory or some other peculiar situation may crop up – but hopefully you find it’s plain sailing from here on.

Of course, do let us know if you have any other problems or issues by opening a new thread: thanks again!

[Barry]

… Sorry, forgot to add that custom snippets like that excerpt_length function can be placed within your theme’s functions.php file.

[Barry]

Hi – we’d be happy to steer you in the right direction if we can 🙂

Because for example, when I increase the line height, the events get connected to each other (there is no space between them if I change the current 1 to 1.2 for example). And also I didn’t have luck adding get excerpt change.

If I simulate adding a custom tribe-events-pro.css file and add a rule like this one:

.tribe-events-list-photo-description.tribe-events-content.description {
    line-height: 2;
}

It works nicely, best I can tell. Can you put your change in place and let me know so I can take a look and see what you’re doing that isn’t meshing?

(If you’re just experimenting with rules via your browser’s developer tools, incidentally, you may indeed see some unusual effects such as overlap – that may not actually occur when the rule is in place from the moment the page is loaded.)

Now, I am aware that WP has a function called get_the_excerpt and I also know that by tweaking line height I can get some improvements, but I appreciate if you guide me a bit more specifically.

There is indeed a hook for just this purpose – excerpt_length – and basic usage would be something like this:

add_filter( 'excerpt_length', 'reduce_excerpt_length', 100 );

function reduce_excerpt_length() {
	return 20;
}

Does that help?

[Barry]

Hi – great question!

It’s possible to configure a number of things like this by modifying your wp-config.php file slightly. Please see this tutorial for details and these sections in particular:

• Hide upsell
• Disable shop

Does that help?

[Barry]

Hi –

Are you able to export your data from time.ly in CSV format? If so, you could probably leverage our CSV import tool.

Is that a possibility here?

[Barry]

Hi – I’m sorry it’s not behaving as expected.

Before we go any further though, can you confirm if the image is simply broken or if your/your customer’s email client is simply hiding the image? Some clients do initially prevent images from being pulled into emails as a privacy measure (but usually let you load the images if so).

Could that be the problem?

[Barry]

I’m sorry it’s not working for you.

Can you confirm if you are able to see the ticket editor box at all when you edit events – or is it completely absent?

[Barry]

Hi – interesting question!

Can you tell me more about your XML file – is it a .wxr type file exported from another WordPress site or something else?

Thanks!

[Barry]

Hi – I’m sorry you’re having difficulties.

That definitely seems like a legitimate bug and I’ll get it logged so the team can address it as quickly as possible: we’ll do our best to keep you posted of progress 🙂

Thanks for reporting this and for your patience while we investigate and develop a solution.

[Barry]

Hi!

Can you confirm if you had previously put a customization in place (in order to make events show in the main RSS feed)? If so, had you followed this tutorial and is that code still in place?

Thanks!

[Barry]

Hi: I’m sorry you are experiencing difficulties.

Can you confirm if this happens consistently? I can’t replicate the same problem locally, I’m afraid, even when using exactly the same pattern you did.

Though I understand your reluctance to switch theme our full troubleshooting steps have proven their worth over the course of many thousands of support requests and I’d definitely recommend completing them before we go any further.

[Barry]

Hi – I’m sorry it’s not working for you.

It does sound like you’ve set things up in the correct location, (ie, your-theme/tribe-events/pro/photo/content.php) … what was the actual change you made that isn’t coming through?

[Barry]

Hi!

When I test that out myself (using just the snippet responsible for adding event start/end times) it works perfectly within event category feeds. Can you share the code you added (ideally via a service like Pastebin or Gist)?

Thanks!

[Barry]

Hi Rob,

I’m actually surprised it worked first time round for you (placing The Events Calendar translations within the template override directory inside your theme) … is it possible that you also overwrote the core plugin translation in that case?

Ultimately, I don’t believe trying to override translations in this manner is something our plugins natively support, though WordPress is pretty malleable and you could probably achieve something very like this if you wanted to.

[Barry]

Hi!

It’s worth covering first of all that if you are in a list-like view such as photo, map or list view itself then selecting a specific date means you are interested in all events taking place that day onwards.

If you additionally have events that started prior to that date – but continue past it – they will also display because they are still current. For example:

• Let’s say you have an event running August 5 – September 5
• You go to map view and select August 28
• The above mentioned event will be included in the result set (it has not ended just yet)

So that is actually expected behaviour … is that the problem you are describing?

[Author]

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