Home › Forums › Ticket Products › Event Tickets Plus › Picture not showing when client receive tickets
- This topic has 9 replies, 2 voices, and was last updated 9 years, 6 months ago by Barry.
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August 23, 2014 at 3:56 am #693371faeriewebParticipant
Hello,
The picture of the tickets is not showing when the clients receive their ticket.
When the tickets are sent by email, there’s a picture on the email, but it is shown as broken right now.
I can’t find how to fix it, although I’ve tested to de-active the theme and the other plugins.
Thanks for your helpAugust 25, 2014 at 8:35 am #698688BarryMemberHi – I’m sorry it’s not behaving as expected.
Before we go any further though, can you confirm if the image is simply broken or if your/your customer’s email client is simply hiding the image? Some clients do initially prevent images from being pulled into emails as a privacy measure (but usually let you load the images if so).
Could that be the problem?
August 25, 2014 at 9:33 am #698842faeriewebParticipantHi Barry,
Thanks for your answer.
I confirm that I’ve tested multiple pictures and it’s not a problem of broken picture. I’ve also checked the client’s email. I’m using Gmail, but when I receive the email, there’s no way for me to activate pictures, the picture is just simply broken.
Thanks for you help,August 25, 2014 at 9:21 pm #700124BarryMemberHow frustrating.
When I test this out (on a test site) it all seems to function as expected.
Is your site live? Would it be feasible for you to set up a 100% off coupon code and share it with me by private reply, then point me to an event where I can order tickets so I can test this out via your own site?
Thanks!
August 26, 2014 at 2:39 am #700726faeriewebParticipantThis reply is private.
August 26, 2014 at 2:43 am #700736faeriewebParticipantThis reply is private.
August 26, 2014 at 7:28 am #701280BarryMemberThank you.
I placed a couple of test orders which you can feel free to delete.
Essentially, I believe WooCommerce Tickets is behaving as expected here – the image is indeed being added and is visible in some email clients but not others, but is certainly being sent.
Can we try an experiment: can you remove the header image and replace it with a new one in either .jpg or .png format – but not .gif (which is the format of your current header image)?
August 26, 2014 at 7:39 am #701311faeriewebParticipantThank you very much.
Which picture exactly are you talking about ?August 26, 2014 at 7:50 am #701336BarryMemberFor the test event you created a ticket header image – and your concern was that this was showing as a broken image when customers received the ticket emails.
That same ticket header image is a gif format file, what I’m suggesting is replacing it with a png or jpg format file.
Does that clarify things?
September 9, 2014 at 8:06 am #733269BarryMemberHi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!
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