[Barry]

I fully understand that, but from our perspective it is also difficult to troubleshoot a remote platform that we do not have access to and for which we have only limited knowledge (in terms of the installed theme and plugins) and those steps are often the best way to figure out what’s going wrong.

I’m unsure what sort of hosting arrangements you are using, but if it is CPanel-based it’s really pretty fast and easy to install a fresh copy of WordPress in a subdirectory and troubleshoot there (and you could begin by simply installing The Events Calendar, confirm it works, and proceed from there) 🙂

At any rate, I do appreciate you following up and hope your devs can suggest something here.

[Barry]

For sure – it’s certainly possible we’ll pick up closer intergration with Visual Composer in the future, but in all likelihood we’ll wait and see what happens with the introduction of Gutenberg (the core WordPress project that aims to introduce block based content to the platform) first of all.

Thanks for taking the time to reach out – I’ll now close this ticket 🙂

[Barry]

You could certainly make it a little more restrictive — how about this alternative snippet?

add_filter( 'excerpt_length', function( $length ) {
    return function_exists( 'tribe_is_list_view' ) && tribe_is_list_view()
        ? 20
        : $length;
}, 1000 );

[Barry]

Hi Jennifer,

That shouldn’t be a problem. Mind submitting the refund request form found on the following page?

theeventscalendar.com/knowledgebase/refund-policy

Thanks!

[Barry]

Absolutely, Miguel 🙂

Our address is:

Modern Tribe Inc.
451 Taft St. NE, Suite 20
Minneapolis, MN 55413

Our contact number is 831-854-7649 and our email address is support <at> theeventscalendar <dot> com. We do not have a VAT number, as we are not a European company.

[Barry]

Hi there @ambitious2017,

You could use some custom code something like the following example, which could be added either to a custom plugin (preferred) or else to your theme’s functions.php file.

add_filter( 'tribe_get_cost', function( $cost ) {
    return ! empty( $cost )
        ? $cost . ' includes free lunch!'
        : $cost;
} );

Does that help? Our apologies also for the increased delay in response times. We’re now working through the backlog and things should get back to normal shortly 🙂

[Barry]

Hi Seadar,

Bear with us while we work through the backlog of tickets (we had longer than usual response times over the last 7 days due to a team retreat, and are catching up as quickly as we can).

I’m going to close this topic though as it seems accidentally to have been posted twice and will keep this other topic on the same subject open instead.

Thanks!

[Barry]

Hi Mark,

That seems like a reasonable request. Here’s a short snippet that might help you achieve this:

function day_view_mini_cal_no_limit() {
    if ( @preg_match( '/^[0-9]{4}-[0-9]{2}-[0-9]{2}$/', $_POST['eventDate'] ) ) {
        $_POST['count'] = -1;
    }
}

add_action( 'wp_ajax_tribe-mini-cal-day', 'day_view_mini_cal_no_limit', 5 );
add_action( 'wp_ajax_nopriv_tribe-mini-cal-day', 'day_view_mini_cal_no_limit', 5 );

In an ideal world we wouldn’t modify a superglobal variable as we’re doing above, but nonetheless it ought to be a safe and reliable way of achieving your goals. The code itself could be added either to a custom plugin (preferred) or else to your theme’s functions.php file.

Let me know if that helps!

[Barry]

Hi Vyacheslav, sorry for the delay – to faciliate a team-wide trip we had slower than normal response times over the last 7 days but are catching up now, thanks for your patience so far 🙂

[tribe_mini_calendar count="10"]

If you add a count attribute as in my above example it should work for you. On seeing your question I realize that our knowledgebase article on this topic doesn’t make that clear, so I’ll be sure to update that.

Let me know if that helps!

[Barry]

Hmm, that’s unusual!

It looks like you’re developing this locally so I’m unable to poke at it and look for clues, but I do see from the system information you shared that numerous other plugins are active, so there’s potential for a conflict.

theeventscalendar.com/knowledgebase/testing-for-conflicts

When you opened this topic you noted having completed our usual steps of deactivating all other plugins and switching to a default theme … can you confirm what if any impact this had? Or if you were not able to run through those steps in their entirety, would you be able to do so now?

Thanks!

[Barry]

Hi Matt,

I’m really sorry about that: I’ve associated this with a bug ticket so we can resolve the problem.

The problem actually only occurs when email addresses are used as usernames … is there an alternative username we might switch your account to? Please feel free to reply privately if you prefer.

[Barry]

Hi Quaetapo,

Thanks for your interest in our plugins!

Please see your other post for information about testing for conflicts 🙂

Also, is there a Visual Composer capability so you can insert into pages using that tool?

We don’t directly support this or other visual composition tools at this time: what you experience with this sort of plugin when you use The Events Calendar is a good reflection of how things work if you also add our premium plugins.

Let me know if you have any further questions on this!

[Barry]

Hi Quaetapo,

Thanks for reaching out 🙂

We don’t actually provide technical support here in the pre-sales forum (though of course will be happy to help over on our Help Desk when you buy a license key. You can also seek help from the community over on our wordpress.org forums.

In the first instance, though, I’d recommend getting started by following our standard troubleshooting steps:

theeventscalendar.com/knowledgebase/testing-for-conflicts

Hopefully this will help you to identify the source of the conflict 🙂

[Barry]

Hey gang!

Sorry for the delay, I’m afraid most of the team were unavailable over the last 7 days.

Liz is correct, as I noted the code should not go inside your custom CSS but should be added either to a custom plugin (preferred) or else to your theme’s functions.php file.

I appreciate the suggestion, but I’m really hoping there is a simpler solution. Something like a “language” file where I can simply edit the titles on the buttons.

You can edit the language files if you wish to do so, but I’d suggest that is a little more complicated than what I already proposed 🙂

A plugin such as Say What might fit your needs, as an easy alternative, though.

[Barry]

Hmm… well then unfortunately I suspect this has the same root cause.

Let’s pursue the avenue of either updating the theme or working with the theme author to enable use of the same version of jQuery that ships with WordPress itself (when themes or other plugins arbitrarily override WordPress components, it can unfortunately cause headaches for other plugins and that is part of what is happening here).

In relation to the recurrence problem specifically, if resolving the jQuery problem doesn’t help please then create a new support topic so we can focus on that issue specifically and meanwhile we can concentrate on the problem with the widget navigation in here 🙂

[Author]

Posts