All Event Titles Showing Up In Events Page Header

[Kent]

I guess there really isn’t any support for this plugin? The reviews I’ve read were very positive about support, but it’s been nearly a week and I’ve not been able to get any more help with this issue.

One last time, can I get some help with this?

[Barry]

Hi Kent,

My apologies for the delay.

Over the last week most of the team were attending an annual retreat and so we had lower response times as a consequence. We did create an alert about this that ought to have displayed prominently on all of our help desk pages, but a technical glitch may have removed it for much of last week.

I’m really sorry about that, as we’re keen to help if we can and any lack of communication around the reduced level of service over the last 7 days does not reflect how we generally like to do things.

To the issues at hand:

Today, the title area is back to normal!

That’s great news!

Now, it’s no longer just the title area that has an issue. The calendar, in the widget area on the right, won’t go to the next month when you click on the >>. Also, you can no longer list recurring events! This is why she bought the pro version!

As is the case with many plugins, we make use of and rely upon a library called jQuery. A copy of this library ships with WordPress and, quite reasonably, we expect that if you are using a supported version of WordPress then the matching version of jQuery will also be available.

In your case it seems that your theme (I’m not sure of the theme name, but it seems to build on a base theme known as the Cherry Framework) is replacing the expected version of jQuery with a much older version, specifically version 1.7.2 which is almost 6 years old at this point in time.

I’m sorry to say that we cannot support such an outdated version of jQuery and though you may currently be seeing glitches with our plugin, running such an old and unsupported version of the library will probably also impact other plugins in the future if it isn’t already doing so.

Are you using the most up-to-date available version of the theme and/or can you ask the theme authors if there is a means of safely updating jQuery without causing breakages in the theme itself?

However, my client still can’t create recurring events and that’s why the pro version was purchased.

Can you describe what’s going wrong exactly – are you seeing error messages or is the user interface for creating events not appearing, or something along those lines?

Since this is a separate problem, I’d recommend creating a new issue on the help desk so as to avoid any confusion. However, if the problem is happening at user interface level it may also be worth figuring out a solution to the jQuery problem described above in the first instance in case that is the source of the issue.

Thanks!

[Kent]

When she tries to list recurring events, there are no recurring events fields to enter the necessary information.

[Barry]

Hmm… well then unfortunately I suspect this has the same root cause.

Let’s pursue the avenue of either updating the theme or working with the theme author to enable use of the same version of jQuery that ships with WordPress itself (when themes or other plugins arbitrarily override WordPress components, it can unfortunately cause headaches for other plugins and that is part of what is happening here).

In relation to the recurrence problem specifically, if resolving the jQuery problem doesn’t help please then create a new support topic so we can focus on that issue specifically and meanwhile we can concentrate on the problem with the widget navigation in here 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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