[Barry]

Hi William,

Sorry first of all for the delayed response – our annual team retreat was taking place and so we were operating with a reduced level of service over the last 7 days or so.

P.S> – There was at least one other post I made back in support around 10/24/17 that never got answered, too:(

I’m not sure which post exactly didn’t get answered. Can you link me to it? So far as I can tell, every topic you’ve posted has had a response from the team.

At this point many or all tickets you created last year will have automatically been closed with the passage of time – if you need further help on those, creating a follow-up post and linking back to the original question is a great way to go 🙂

I am under the impression that the system is supposed to be able to automatically update/correct the # of tickets available for an event (when you have inventory control turned on) so that when you cancel or refund someone, the counts automatically update/are corrected?

There are definitely some bugs here. I’ve logged a ticket for this and have linked it back to this support topic: once we have an update to share we’ll do our very best to provide you with an update.

[Barry]

I’m really sorry about that, Saif. I’m unsure why it would be blocking your request and have flagged that problem specifically with the team. As soon as we hear more we’ll be sure to update you.

[Barry]

Hi Kent,

My apologies for the delay.

Over the last week most of the team were attending an annual retreat and so we had lower response times as a consequence. We did create an alert about this that ought to have displayed prominently on all of our help desk pages, but a technical glitch may have removed it for much of last week.

I’m really sorry about that, as we’re keen to help if we can and any lack of communication around the reduced level of service over the last 7 days does not reflect how we generally like to do things.

To the issues at hand:

Today, the title area is back to normal!

That’s great news!

Now, it’s no longer just the title area that has an issue. The calendar, in the widget area on the right, won’t go to the next month when you click on the >>. Also, you can no longer list recurring events! This is why she bought the pro version!

As is the case with many plugins, we make use of and rely upon a library called jQuery. A copy of this library ships with WordPress and, quite reasonably, we expect that if you are using a supported version of WordPress then the matching version of jQuery will also be available.

In your case it seems that your theme (I’m not sure of the theme name, but it seems to build on a base theme known as the Cherry Framework) is replacing the expected version of jQuery with a much older version, specifically version 1.7.2 which is almost 6 years old at this point in time.

I’m sorry to say that we cannot support such an outdated version of jQuery and though you may currently be seeing glitches with our plugin, running such an old and unsupported version of the library will probably also impact other plugins in the future if it isn’t already doing so.

Are you using the most up-to-date available version of the theme and/or can you ask the theme authors if there is a means of safely updating jQuery without causing breakages in the theme itself?

However, my client still can’t create recurring events and that’s why the pro version was purchased.

Can you describe what’s going wrong exactly – are you seeing error messages or is the user interface for creating events not appearing, or something along those lines?

Since this is a separate problem, I’d recommend creating a new issue on the help desk so as to avoid any confusion. However, if the problem is happening at user interface level it may also be worth figuring out a solution to the jQuery problem described above in the first instance in case that is the source of the issue.

Thanks!

[Barry]

Hi Kelly,

Sorry first of all for the delay.

This is certainly possible and one way you can approach this is with some custom code, which can be added either to a custom plugin (preferred) or else to your theme’s functions.php file:

add_filter( 'excerpt_length', function() { return 20; }, 1000 );

In the above example, it should reduce the length of the excerpt text to no more than 20 words (you can adjust 20 to whatever makes sense for you, however).

It’s worth highlighting however that this will only work if WordPress is autogenerating the excerpt: generally speaking, just as is typically the case for regular blog posts, if a full description is provided and nothing else then the excerpt will be created automatically and the above snippet should work.

However, if you have added a manually crafted excerpt, the above technique quite deliberately will not work and the best policy is instead to edit the excerpt via the event editor screen.

I hope that helps but if you have any further questions please do let me know (and if you can link to some live examples – should that help us to understand the situation in the context of your own site – please do, using our private reply functionality if you prefer).

Thanks!

[Barry]

Hi Linda,

What we found when we investigated this was that the query you referenced was running far more frequently than necessary. The change we made was to restrict this so that it would run less often, reducing the net impact.

However, the query itself remains essentially the same and it may be that this still presents a problem in some hosting environments, even if it does run only infrequently.

I’ve re-opened a bug ticket about this so we can take another look.

[Barry]

This reply is private.

[Barry]

Excellent 🙂

[Barry]

Gotcha.

They certainly aren’t required, if you aren’t selling anything, but they do also provide a range of features and functionality that you can build on top of.

Of course, this is just a suggestion and with some creativity it may be you can build a lighter solution that meets your needs — but, “out of the box”, our plugins alone won’t quite fulfill your complete requirements.

[Barry]

If you’re an eligible non-profit and are accepted by our program, there is no charge whatsoever 🙂

theeventscalendar.com/knowledgebase/do-you-offer-discounts-for-nonprofit-organizations

You can learn more via the above link. Please do feel free to apply!

[Barry]

Hi Uwe,

Sorry for the delay!

In outline, an approach like this should work for you:

$attendee_id = $ticket['qr_ticket_id'];
$field_slug  = 'postal-code';

$fields = (array) get_post_meta( $attendee_id, Tribe__Tickets_Plus__Meta::META_KEY, true );

if ( isset( $fields[ $field_slug ] ) ) {
    echo $fields[ $field_slug ];
}

You might of course need to adjust various components to match your specific needs. Does that help at all?

[Barry]

Hi Paul,

Sorry for the delay here.

I’m 99% sure what you are describing is a known conflict. Mind adding this snippet either to a custom plugin (preferred) or else to your theme’s functions.php file and see if it helps?

https://gist.github.com/barryhughes/b6d6adb3fa2008bd37312d145955b62e

If it doesn’t help, feel free to strip it out and we can explore other avenues. If it does help, though it would be great to know 🙂

[Barry]

Hi William,

I’m really sorry for the long delay in answering — your post seems to have fallen through the cracks.

You were on the right lines, though: click the pencil icon and scroll down to the “Capacity” options – you should be able to alter the inventory labels in there.

Does that help?

[Barry]

Sorry for the delay here, Kathrine – it seems like this topic feel through the cracks.

The basic principle described in the other post is still accurate, though: you should override the email template (event-tickets/src/views/tickets/email.php) by placing a copy within your theme directory (ie, themes/YOUR-THEME/tribe-events/tickets/email.php).

That copy should include code like this in a suitable location (where exactly depends on where you want to see the description, but it does need to be positioned after the line reading “foreach ( $tickets as $ticket ) {“):

echo get_the_excerpt( $ticket['product_id'] );

Does that help here?

[Barry]

Hi Rich,

You could apply a small snippet of code like this one:

add_filter( 'tribe_tickets_buy_button', function( $html ) {
    return str_replace( 'Buy Now!', 'RSVP', $html );
} );

This could be added either to a custom plugin (preferred) or else to your theme’s functions.php file.

Does that help?

[Barry]

Hi Doug,

For technical support, it’s generally best to login and post on the correct forum as we don’t normally offer technical support here in the pre-sales forum 🙂

I’ve been scheduling them all for Tuesdays at 10 am. It occurred to me that might be too much at one time for either my website or the plugin.

You could spread them out some more for peace of mind, if you liked. That said, we do have checks in place to avoid a “mass hit”: even if you schedule all imports for precisely the same time, in practice they will be handled in reasonably-sized batches.

[Author]

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