[Barry]

Hi Caro,

Thanks for contacting us!

In advance we would like to know if the “near search” functinality works with German cities ans ZIP-Codes as well.

Yes, it should. A lot of this functionality can actually be credited to Google’s Geolocation API (which is used to transform addresses and post codes to actual coordinates) so as long as you find postcodes and city names work well when you use Google Maps within Germany I’d imagine there would be no problem.

Additionally we would like to ask what is the standard distance of the near-function and if there is a possibility of changing the default value?

By default it is set to 25 miles, however this can be changed to any other number (and is also designed to work in kilometres, not just miles).

[Barry]

Hi liamrabbitt,

It’s definitely possible that we could revise things here. I’d like to build a better picture of the scope of the problem and am curious about two things:

• Are you finding automatic (“background”) importing of events is failing?
• How many pages are you importing from in total? How many upcoming events on average to each contain (this can be approximate, of course)

Thanks!

[Barry]

Hi Jakub,

I’m sorry you’ve been hitting up against difficulties.

I’m curious: how many Facebook pages are you importing from? It’s possible that the available memory is being exceeded.

[Barry]

Hi Tony,

This code shows the basic process (of course, you’ll need to adjust so it outputs HTML that makes sense in light of your other changes):

add_action( 'wp_loaded', 'replace_ce_venue_dropdown' );

function replace_ce_venue_dropdown() {
	if ( is_admin() ) return;
	$events = TribeEvents::instance();
	remove_action( 'tribe_venue_table_top', array( $events, 'displayEventVenueDropdown' ) );
	add_action( 'tribe_venue_table_top', 'ce_custom_venue_dropdown' );
}

function ce_custom_venue_dropdown() {
	echo '<select><option>Replacement dropdown</option></select>';
}

Does that help?

[Barry]

Hi Craig,

I’m sorry to hear you are hitting up against difficulties.

I’d love to take a look and see if there are any clues as to the source of the problem – however I seem unable to view anything except a “the resource you have requested does not exist” message when I visit the URL you provided.

Can you confirm what the correct URL is – by private reply if you prefer – so I can see the issue first hand?

Thanks!

[Barry]

Hi Mike,

I’m sorry you’ve been experiencing difficulties.

Likewise, Jamar, I’m sorry to hear you’ve hit up against similar problems – however we do prefer to keep each topic focused on one issue per customer so creating a new topic of your own was the correct course of action and we’ll continue to work with you in that other topic 🙂

To address your concerns about speed of support, we aim to respond within 24hrs of a question being posted within the working week. While we regularly exceed that target there are of course times when we have higher than normal demand and it simply isn’t possible (though in both this topic and the separate topic created by Jamar I believe we did indeed reply in line with our targets).

After waiting for a time, no tickets are received.

So this is expected: by default, until the order status is marked as “completed”, tickets will not be dispatched.

If you are positive that you can skip this step and that there is no risk of dishonoured transactions then you can effectively force all orders to automatically complete – however implementing this is a decision (and, arguably, a risk) you as the merchant will need to assess for yourself.

I change the status of the ticket to Complete, and the buyer gets an email that says it’s complete, but that the tickets will come with another email. That email is never received. (or sent I guess…)

This certainly sounds like a problem: as soon as the orders were completed the tickets ought to have been dispatched.

• Were you able to perform some test transactions and are you positive the tickets email was not being placed within the spam/junk folder of the receiving mailbox?
• Can you tell me anything more about your email setup – are you using the default facilities that come with a standard shared hosting account here, or are you using an external/dedicated email service?
• I see you noted having run through our standard troubleshooting steps when you opened this topic – which is awesome, thanks for giving those a try! – can you confirm that made no difference here?

The reason I want to clarify that last point is that you noted having at least one other (email-related) plugin activated:

If you DON’T have the Email Customizer plugin for WooCommerce, you MAY not have this as a choice.

There may be no conflict, of course, or there could be a conflict but not with Email Customizer, but it’s definitely worth running through those steps if you can and I just want to be sure this stage was covered.

Also – just to note this for the benefit of others coming across this topic – the ability to resend ticket emails should be present even without any extensions like this one.

If you can update me with answers to the above questions we’ll definitely do our best to get to the bottom of this 🙂

[Barry]

Hi Dillon,

All of our ticketing plugins – including WP E-Commerce Tickets – work by adding a form (containing the add to cart button) to the single event pages.

so it would make sense that in our events page that we have a short description of each event and an add to cart button beside it instead of having to send them to the calender and search for the event we just described.

I’m not completely clear on what you’re envisioning – but while the main upcoming events list itself does not contain an add to cart button (though they could simply click through to the actual event page) it would certainly be possible to offer add-to-cart facilities on any of our views by means of some fairly straightforward customization work 🙂

Does that answer your question?

[Barry]

Hi Sarah,

Thanks for posting your question 🙂

I’m afraid that here in the pre-sales forum we do not deliver technical support so, if you have a license key, can I ask you to log in and post in our Events Calendar PRO forum instead?

Alternatively, if you have not yet made a purchase, you are welcome to post over in the community forums.

In either case please do share a link to your site so we can see the problem first hand, it makes it a lot easier to help 🙂

Thanks!

[Barry]

Hi Jamar,

If you’re finding it works as expected in your own tests that tends to suggest the functionality is working – but of course that doesn’t mean the customers are not encountering problems.

Might it be the emails are being directed into the spam folders in the case of those affected customers? Are all your customers reporting this problem?

I’m also curious about the sort of email setup are you using – is it the built-in email that comes as part of the package (are you using a regular shared hosting account), or have you hooked up a dedicated email service or anything of that nature?

Thanks!

[Barry]

Hi Joost,

This can’t be a theme issue, since it is fully related to the Dashboard. I will try to disable plug-ins and see what happens.

Definitely do try the troubleshooting steps.

I’d like to emphasize though that this could still be a theme conflict and you should not skip that step – theme code can and very often does load and run even in the admin environment.

[Barry]

Great – and definitely let us know if we can be of further assistance here 🙂

[Barry]

Hi @acearchers,

I just wanted to check in and see if you are still encountering difficulties and, if so, if you are able to provide any further information as requested above.

If anything was unclear please don’t hesitate to let me know.

[Barry]

Hi Gilbert,

Can you confirm that the template for a single venue should be single-venue.php and not single.php?

Typically more than one template is loaded and they are often “nested” inside one another, so it’s possible both are loading. Can you confirm the value of the default events template setting?

Whatever the outer template might be, ordinarily the single-venue.php should also be loaded (but it may itself be pulled in via some other template).

Also there is a thread on this forum from 2013 that discusses someone with the same exact issue I’m having wherein the venue description does not show up on the single venue page, and the solution was to load the Default Page template rather than Default Events Template from the TEC settings, and it was a bug that would be fixed in the next version of TEC.

Wow, that is an old topic (if this is the one you are referring to)!

Admittedly I had forgotten all about it. That said, it looks like we resolved this and while it’s not impossible there has been a regression it does not seem to be something I can replicate on an otherwise clean installation of WordPress.

You could certainly try switching that same setting as suggested in the topic from 2013 and see if that fixes things for you (perhaps it only manifests itself with certain themes), but I suspect you are facing something different here.

[Barry]

Thanks for giving that a try, Molly.

So on further investigation it appears some code in a script called “jackbox-for-mightymag.min.js” is causing the problem.

Unfortunately, because it has been minified (compressed into an unreadable form) it is very hard to guess at which part of the script in particular is causing the issue – and I suspect an unminified version may not have shipped with the theme.

At this point, would it be possible for you to approach the theme vendor (feel free to link to this topic if it helps to provide context) and let them know:

• The width of dropdowns on this particular page are being set to zero
• It seems to be the theme’s “jackbox-for-mightymag.min.js” script that is responsible

Knowing that’s where the problem is, they may be able to offer further guidance or, if nothing else, provide the unminified source code for that script.

Could we try that?

[Barry]

That does shed some light: Espresso (by Boxy Studios, if I’m thinking of the same theme) does ship with various event-related customizations. Perhaps then instead of using our plugin’s own default template for venues an alternative is in use or something of that nature?

Have you reached out to the theme vendor for assistance in case this is actually a deliberate feature of the theme, or something of that nature?

[Author]

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