No events showing in WEEK VIEW!

[Craig]

Hi, I just purchased the PRO add-on and it looked like everything was working fine. However I am not seeing ANY EVENTS IN WEEK VIEW. I am using SoftMedia Spiritual Theme – I tried swapping to Twenty Fourteen and de-activating other plugins. I still get no joy. Please help – I am desperate!
Versions: Events Calendar 3.9.1 PRO 3.9.2.

Thanks.

[Barry]

Hi Craig,

I’m sorry to hear you are hitting up against difficulties.

I’d love to take a look and see if there are any clues as to the source of the problem – however I seem unable to view anything except a “the resource you have requested does not exist” message when I visit the URL you provided.

Can you confirm what the correct URL is – by private reply if you prefer – so I can see the issue first hand?

Thanks!

[Craig]

This reply is private.

[Barry]

Thanks Craig, looks like a bug in our forum software removed the hyphens from those URLs – apologies on that count.

I tried swapping to Twenty Fourteen and de-activating other plugins. I still get no joy.

Would it be possible to re-visit this point?

I see that you have a custom tribe-events.css stylesheet within your theme folder and I notice two things about this:

• The first and most important is that if I block this stylesheet from loading, week view renders nicely and the events are visible – this is a strong indication that the problem lies in your theme and with this stylesheet specifically
• The second is that the same stylesheet is being added twice, which is pretty odd … the duplicate link has an ID which is prefixed “swm-“: this makes me think it was added by the theme vendor (Soft Web Media) and that the fact it is duplicated makes me think they are perhaps doing something incorrectly

However, the really odd thing is that it sounds like you found there was still a problem even when you switched to Twenty Fourteen. Unless you (or someone working on your behalf) had modified your copy of Twenty Fourteen I’m not really sure why that would be, but it’s worth looking into.

Since it looks like your site is currently in development and not generally accessible, could you temporarily switch it back to Twenty Fourteen (and deactivate all other plugins, leaving only ours) so I can take a look at week view in that state in case something else is at play besides the issues with your current theme?

Thanks!

[Craig]

This reply is private.

[Barry]

Nothing immediately jumps out at me – and I’d definitely recommend taking this up with the theme vendor, if only because it might spare other customers the same problems 🙂

One way you might troubleshoot it is to incrementally remove/comment out rules until you find which of them are causing the problem. Owing to the nature of this issue I suspect you would need to make a change then reload week view (as opposed to editing the CSS “live” in your browser’s dev tools, for instance).

[Craig]

This reply is private.

[Barry]

We’d be sorry to lose you – particularly for an issue that’s been introduced by third party code specifically targeting our plugin (albeit their error is not intentional).

Even so, you can email us at the address provided below if you wish to request a refund. Please do include a copy of your purchase receipt and a link to this topic to provide the team with some context – we’ll be happy to consider your request.

support [at] theeventscalendar [dot] com

[Barry]

Hi!

It’s been a while so I’m going to go ahead and close this topic.

• Need help with anything else? Go right ahead and post a new topic, one of the team will be only too happy to help
• Still need help with this issue and need to re-open it? Again, please simply create a new topic and link to this one to provide the team with some context

Thanks!

[Author]

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