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Hi Hazel,
I completely understand – it’s been frustrating for us, too.
We’re certainly trying hard to keep our customers abreast of the latest developments. For the EA/Facebook issues specifically, we created the resources I linked to in my last reply: both have been updated very recently and remain current … but I’ll be sure to update the Known Issues page to link to those.
This is really devastating for our business. We chose your software so we could move to a more aggregated method instead of manually adding events which is very labor intensive.
Absolutely and I wish things were stable – however when it comes to interactions with third party services, such as Facebook, we have limited room for maneuver if they choose to clamp things down.
To answer some of your other questions, yes – we’re in contact with Facebook. Our application was already approved (some 18 months ago) but there is no new application process we’re aware of at this time and, in fact, it is not currently possible to submit new applications at all.
Things are in a state of flux and it wouldn’t be too surprising if Facebook made further changes. I’m afraid there is little we can do to predict what those might be.
Steve,
There’s nothing particularly troublesome about your database that I can see. When using your data with the latest versions of The Events Calendar, Events Calendar PRO and Community Events it all runs pretty smoothly without any notably slow queries.
Though mimicking your environment precisely isn’t readily possible (I also don’t know how much traffic you are in receipt of), it does sound as you noted earlier like your server has plenty of resources … am I right in assuming this is the only site on that box?
It’s particularly odd that you see a notable slowdown when submitting frontend events. If you haven’t already done so, I would definitely recommend as initial steps:
- Setting up and enabling object caching
- Reducing the amount of event data (by removing old events in particular)
- Looking for other ‘dead’ content to remove … there are for instance around 3,000 “aktt_tweet” posts in the database – I’m unsure if these are actively used or not but if they are not or if they have limited historic value, perhaps they could be deleted?
Let me know if that helps at all.
Thanks for the feedback. Again, I can’t promise anything, but we’ll certainly bear this in mind as we scope out future releases 🙂
Thanks!
Yoast SEO and Jetpack both jump out at me as possible sources. If you temporarily deactivate them and create a new ticket, do you find the same thing still happens?
Let me know what you discover 🙂
Hi Hazel,
Unfortunately, due to recent changes announced by Facebook, there are now severe restrictions on what we can import from that platform. We have tried to email as many affected customers as possible about this and have also made the following resources available:
In all other regards Event Aggregator remains fully functional and you will still be able to import from Google Calendar, Meetup and iCal sources. In fact, in some cases – as detailed in the above knowledgebase article – you may still be able to import events from Facebook, but this has certainly become more limited than it was previously.
The reality is that this is largely out of our hands, though we’re continuing to monitor and will adapt as best we can so we can continue to provide you with a meaningful import capability.
Do you recommend object caching?
Yes – I can’t categorically say it will solve the issue you’re hitting here with the frontend submission form, but it’s certainly a great way to boost performance.
I’ll need a little time to look at the database dump, so please do bear with me a little longer.
If you need to share what I outlined by email with someone else (your developer or anyone else who is interested), feel free to send them the following URL:
theeventscalendar.com/support/forums/topic/user-capability-to-manage-tribe-event-categories
Though I understand that this may be frustrating, please do remember that extensions are optional extras. We hope they’ll be useful, but we can’t commit to supporting them to the same degree as our core or premium plugins.
Note that even for our core offerings we can’t always assist with custom dev requests – so this is especially true in this case. If you are in a hurry, I’d recommend reaching out to a suitable third party developer (please see this resource) as they may be able to help you make this change.
We’d love to help if we can, though, and so I’ll add this to our custom dev request queue: if we have space to help further we will – but I’m afraid I can’t guarantee it or commit to a timeline.
I’m equally surprised, given the available resources and the number of events.
Browsing your site, I estimate there are 1,200 events in the past. Would you consider removing some of these? As of a recent release, we include tools to automatically delete events that are more than a configurable number of months in the past (to find these tools, look in the Events ‣ Settings ‣ General admin screen). This works ‘in the background’ and the effect would not be immediate, but over time it could help to keep things in check.
You previously noted using a caching plugin. Do you know if or can you confirm if object caching is available and enabled?
One other thought: would you be open to sharing a database dump with us? That may help us to pin this down. If you can, please share via a Dropbox or Google Drive link, or similar, via a private reply 🙂
Hi Austin,
Can you share your system information? I’d be interested to learn if you have any SEO or social media focused plugins installed.
If you do, perhaps they provide settings that will let you configure them in such a way that this stops happening? Our own plugins by themselves don’t really do anything that would directly trigger this.
Hi there @graphisterie02,
That’s definitely possible. Please do familiarize yourself with our Themer’s Guide in the first instance, which covers some of the basics in relation to customizing The Events Calendar 🙂
There are a few ways to tackle this, but a fairly easy approach would be to use a template override. In this case, that would mean locating the following template file:
the-events-calendar/src/views/single-event.php
Then copying it to your theme:
YOUR-THEME/tribe-events/single-event.php
Within that copy, you will see some code like this:
if ( ! defined( 'ABSPATH' ) ) { die( '-1' ); }Right after that, you could add something like:
if ( ! is_user_logged_in() ) { echo 'Content available only when logged in'; return; }Perhaps that would work for you?
