[Barry]

With regards to being unable to reach us by email, please do let me know if you don’t receive anything back tomorrow and we’ll figure out some way of addressing this via the forum.

Re the URL you shared, what’s odd is that the URL suggests it is taking place on May 7 (“/2015-05-07/”) yet if I open up month view for that month I see no events whatsoever (and, indeed, there is no automatically generated link back to that month, again suggesting it is empty).

Where are you getting this link from? Is it being generated some other place?

[Barry]

Hi there!

1. Can I launch the plugin and make unlimited (within reason) calendars on one website.

Essentially, yes – simply by using categories (and there is no particular limit to the number of categories you can apply).

Users viewing the calendar for a particular category will not be able to see events in other categories, unless of course they are categorized under multiple labels.

2. If yes to #1, I still need clarification on the rss feed to make sure it will work with the app … mysite.com/events/san-francisco/feed, mysite.com/events/los-angeles/feed, mysite.com/events/san-diego/feed, etc.?

The exact URLs will not take quite that form, at least not by default – it would be more like …/events/category/city-name/feed/ – but yes, that should be workable (again, that’s if you use categories for this task).

And finally, as far as paid event listings, is there any realistic ETA on this?

As a general rule we do not offer ETAs for unreleased plugins, I’m afraid. Though we’re certainly serious about it we simply cannot offer a cast-iron guarantee that it will be available within the next six months.

I hope that answers your questions (and remember also that you can experience and test a lot of the functionality you have been asking about by obtaining a copy of our free, core plugin from its homepage on wordpress.org) 🙂

[Barry]

Hi Siri!

Generally its best to create a new topic of your own. That way, if the first customer has follow up questions, the topic won’t become too confusing!

The difference in license types is explained here: basically, if you intend only to operate the plugin on one site, a personal license will suffice.

With regards to ratings and results, we don’t ship tools to handle this straight “out of the box”, but our plugin suite is nothing if not extensible so you could certainly build some further customizations to achieve these goals.

Last but not least, I’m not too sure which other free plugin you are comparing WooCommerce Tickets to, but the idea is that it bridges the gap between WooCommerce and The Events Calendar – letting you set up tickets for events and sell them via WooCommerce.

I hope that helps – if you do have further questions though it would be great if you could post them in a new topic of your own.

Thanks!

[Barry]

Sorry it didn’t help.

It could be your theme, the particular combination of plugins you are using or even some customization work is getting in the way.

And, up to this point I have never seen the ability to select the “default template” on the Display Setting page – That seems to be the issue; Why is that not showing up? Where it does for others?

This can be found in the Events → Settings → Display screen, it should look something like this:

[Barry]

My pleasure, I hope everything else goes smoothly 🙂

[Barry]

SNo problem, I’ve moved the topic across to the Events Calendar PRO forum (the topic URL should remain the same, however).

So I will try disabling the widget maker plugin and then upgrading and see if that works.

Sounds good – let me know how you get on and do consider completing our full troubleshooting steps if deactivating that one plugin does not help.

But another issue that I was having was that when I was trying to deactivate all the plugin and trouble shoot 3.10 would not deactivate and I had to rename through FTP just to get it to deactivate.

That’s really odd, I haven’t heard of that happening before. Was this just The Events Calendar, or was it also Events Calendar PRO and Community Events?

[Barry]

Hi Tony,

That’s an interesting observation and in fact the team was just discussing those related reports. Would it be possible for you to confirm a few more things?

• Does Events Calendar PRO have a bearing on this? If you temporarily deactivate it, for instance, do you find month view finishes loading?
• Similarly, is there a link between Filter Bar and the slowdown that you can detect?
• My estimate is that you have somewhere in the region of 2,200 upcoming events – is that accurate? Roughly how many are there in total and what percentage approximately are recurring in nature?

For that last question, a count should be available in the admin event list screen.

It does also seem that even list view is loading rather slowly – the fact that it is limited to just 10 events might be part of the reason it is able to complete loading, as compared to month view where I’m guessing a great many more events would display if it finished loading.

Do you feel there has been a slowdown there, too, even if it doesn’t trigger timeouts – or is that pretty much loading at the same speed as it was pre-update?

Thanks again!

[Barry]

Hi Tony,

That’s frustrating.

The steps for changing the timeout vary from host to host, so it may be best to check in with them – as, in some cases, it is not permitted to increase this (or you may need special permission). That said, here are some links offering up a little more information about PHP max execution time:

• PHP settings: max_execution_time
• Related post on wpbeginner.com

Does that help in the short term?

[Barry]

Hi @indyfuel,

Great question!

It sounds like the thrust of your question is, “How do you change the previous/next event links in single event view?”

We actually have two hooks allowing you to filter those links:

• tribe_get_prev_event_link
• tribe_get_next_event_link

By creating your own filter functions you could:

• Test to see if the current event belongs to a particular category (“games” or “community”, etc)
• Use a query to find the next/previous event in the same category
• Replace the URL if you have something to replace it with

Might that sort of approach work here?

[Barry]

Hi Cristina,

It does not!

You can use WooCommerce Tickets with nothing more than WooCommerce itself and a copy of The Events Calendar (our free, core plugin).

Does that answer your question?

[Barry]

Hi Barry,

Thanks for getting in touch!

With regards to your first point, this is something we are actively exploring and some initial work is already underway. Right at this time, though, you would need to build it out as a customization.

To your second point, RSS feeds are indeed possible. For an example, please see our demo site:

wpshindig.com/events/feed

On to your final point, categorizing by city is certainly possible. The best solution is going to depend on a compromise between what is easiest for you and the site admins handling day-to-day operations to maintain and what you feel comfortable implementing at code level.

The approach you outlined seems workable to me. Alternatively, assigning venues to events (so long as the city and state fields have been populated) should be sufficient by itself if you use a meta query to adapt the main event query itself, though there are performance considerations worth bearing in mind when you take this approach.

Ultimately, the big takeaway for this point is that it is certainly possible and there are multiple avenues open to you – the choice of which you take is something we’d need to leave in your hands 🙂

I hope that answers your questions – but do let me know if we can help with anything else.

[Barry]

Hi Raul,

That’s a great question.

“Out of the box”, there are not any facilities for this. However, as with all of our plugins, Community Events has been built with extensibility in mind and it would certainly be possible to implement this as a further customization.

Does that answer your question?

[Barry]

Hi Anthony,

I visited your main events page and experienced almost exactly the same thing:

Fatal error: Maximum execution time of 30 seconds exceeded in /.../html/citymagazine/wp-includes/plugin.php on line 207

This definitely isn’t ideal and while it is possible to increase the timeout limit from 30 seconds to something higher like one minute, that in itself is not ideal.

I’m curious:

• Did this suddenly just start happening (if so, what if anything changed immediately before the problem started)?
• You indicated having run through our standard troubleshooting steps – ie, deactivating all other plugins and switching to a default, unmodified theme such as Twenty Fifteen – did that help with the problem?

Thanks!

[Barry]

Hi Nathan,

The current release (for all our plugins) is 3.10 and I’d recommend updating to that version across the board – if there’s been a mixup with your license/account definitely do let us know via email address below and we’ll do our best to help straighten things out 🙂

support [at] theeventscalendar [dot] com

I recently updated Woocommerce and now our tickets pages are all giving “Page Not Found” / 404 Errors.

So it looks like single event pages are working as expected. I did see that on trying to add some tickets to the cart I almost immediately was presented with a 502/timeout error (very odd, given the snappy response).

Is that in line with what you are experiencing, or was it definitely 404/not found errors? Where exactly did you encounter them if so?

Last but not least, can you tell me who your hosting provider is and let me know what hosting package in particular you are using (by private reply if you prefer)?

Thanks!

[Barry]

Hi Victoria,

I’m sorry to hear you hit up against some difficulties.

It sounds like perhaps you are using an out-of-date version of Filter Bar: can you update to 3.10 and see if that fixes this?

[Author]

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