[Andras]

🙂

[Andras]

Hi James,

I totally understand your frustration and I’m really sorry you are having issues with PayPal. I am trying to help you as much as I can, however PayPal issues are beyond our control.

Here is what I can suggest you to try, to find out whether it really is a PayPal issue or if it is something with Event Tickets Plus.

• Switch your theme to twentysixteen or twentyseventeen.
• Deactivate ALL plugins, and activate only WooCommerce.
• Make sure WooCommerce is set up properly
• Set up the built-in PayPal gateway in WooCommerce
• Create a WooCommerce product
• Make a test purchase and see if all goes well

If you get the same error here, then this is likely a WooCommerce / PayPal issue.

If all works fine and you don’t get an error and the purchase goes through, then:

• Activate the WooCommerce PayPal Express Checkout Gateway plugin and set it up
• Make a test purchase and see if that goes through

If you get an error here, then there is something wrong with the setup of that plugin or there is a bug in the plugin.

If there are no errors, then start activating the other plugins and keep checking if it still works. If it stops working after a plugin is activated, then that plugin is causing an issue.

After all plugins are active, then change to your theme and check.

I hope this help. I will be here in case you need further support. Note however that if the issue is with PayPal, I’m not really able to help you. In that case you can turn to WooCommerce support.

Cheers,
Andras

[Andras]

Allright, good luck!

I’ll leave this open for now, in case you need some further info.

Note that if there are no new posts here for 3 weeks, then the thread will be closed automatically. In case you would need further help after that, then you can always open a new topic.

Cheers,
Andras

[Andras]

I took a look at your db dump – thanks for sharing – and I didn’t find anything else out of place.

Is there still anything you need help with?

A.

[Andras]

Hey Brian,

This looks like a duplicate or this:

Recurring Events not working

I’m going to close this to keep things clean and we will handle your case in the other thread.

Cheers,
Andras

[Andras]

Looks like that on the 2nd page, when the order is wrong, then the events are sorted alphabetically after the first one. My hunch is that the Post Types Order might have something to do with this. But that’s just a hunch.

A.

[Andras]

Hi Sebastian,

Thanks for reaching out! I’m sorry to hear about this order glitch.

So far this has not been reported to us.

If the issue appeared after an Enfold update, it is likely that something went wrong there.

The easy way to test this is to switch to a default theme like twentysixteen and check if the issue exists there as well. If all is good with twentysixteen then there’s something with Enfold.

As a next step you can try to roll back Enfold to an earlier version until they fix the issue.

If you don’t want to switch themes on your live site and you don’t have a staging site, then I recommend the Health Check plugin which will allow you to run tests on your site (change themes, enable / disable plugins) without your visitors noticing anything.

I see you are also using the Post Type Order plugin. That can also have an influence on things, so check what happens deactivating that.

Running a full conflict test can also uncover incompatibilities.

And a note for future reference, if you are on the 2nd page of the list and you hit refresh, you will get the right order.

Let me know what you find. Looking forward to helping you get this sorted.

Cheers,
Andras

[Andras]

Hallo Robert,

Thanks for reaching out! I’m sorry to hear you are experiencing issues with our plugins and EDD. Let’s try to solve that.

The URL you shared gave me a 404, so I found this one instead:

`https://gitarrehamburg.de/event/konzertgitarre-aktive-teilnahme/

There I put a € 158 ticket in the cart and it showed up properly. Here’s a screenshot of the checkout.

Did you manage to solve the issue meanwhile?

If you are still experiencing it, then please give me as many details as you can, and describe the process you are going through. Screenshots and / or a screen recording can also be very helpful.

Grüsse,
Andras

[Andras]

Hi Olle,

Thanks for reaching out! Great question!

Limiting the number of tickets per buyer is not a built-in option.

It might be possible with custom coding or you can try some third party plugin like these:

• https://codecanyon.net/item/woocommerce-purchase-limits/5334972
• https://wordpress.org/plugins/woocommerce-max-quantity/

For this you might need to set up your calendar to sell tickets through their WooCommerce product page only.

Please note, customizations are beyond the scope of the support we can provide.

Hope this helps. Let me know if you have further questions.

Cheers,
Andras

[Andras]

Eager to hear! 🙂

[Andras]

Hi Gerben,

Thanks for all your questions!

While we are unable to provide support through our Pre-Sales forum channel, I’d be happy to give you some answers.

But it says ‘RSVP’. Our site is in Dutch… Can the title be translated (preferably to something more useful for us)?

Most strings of our plugins can be translated, like other WordPress plugins or themes through .po files. For this you can either use an application, PoEdit on your computer, or you can use a plugin called Loco Translate. Probably Loco Translate will be easier.

The RSVP string you will find in the Event Tickets plugin.

Does the addon send a confirmation mail to the organizer

This is not a built-in function at the moment, but we can provide you a code snippet or an extension that will help you achieve this.

Is there a possibility to let member enter additional information, like a phone number of member number?

Our Event Tickets Plus plugin will allow you to request additional information from your users who are registering for an event.

Here’s a screenshot of the admin area where you will be able to set this up.

I hope these answer your questions.

If you need support for our free plugins you can head over to The Events Calendar / Event Tickets WordPress.org support forums for assistance and answers.

If you have a PRO license, you can log into your account and get assistance through the PRO forums.

Cheers,
Andras

 

[Andras]

Meanwhile I also got some info from a colleague.

If you need to use a function that is meant to be used in the Loop, outside of it you do this:

setup_postdata($id); // the post I need
// here run Loop functions
reset_post_data(); // and restore the loop to its original state

If Loop functions are correctly written this works.

Hope this helps you to get started. Would be happy to hear back.

A.

[Andras]

Hi Lindsey,

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

Even so, we’d love to help you if we can. We do need to prioritize requests from other customers right at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help we’ll be happy to do so.

In the meantime, if there is any more information you can share (including mocks) that will help us to better understand what you are seeking please do feel free to add them to this ticket.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Thanks!

Andras

[Andras]

Hi Bob,

Thanks for reaching out!

No worries about the duplicate. I managed to find it under this URL:

Filtering Events by Organizer Category

My colleague, Victor already responded to you, so I’m going to close this thread, and you can continue the conversation there.

Cheers,
Andras

[Andras]

Szia Paint and Fun és üdv a Help Desknél!

I’ll keep this in English so others can benefit from the information as well. In case during the process you feel that you cannot describe something in English, feel free to do that in Hungarian. 😉

I see you are using Polylang to manage languages. Our plugins do not officially support Polylang yet. Based on our initial tests it does work with the basics but we haven’t started working on a full integration / compatibility.

Also on the Polylang page they say that Polylang Pro is needed for TEC integration.

You could probably adjust the number of places manually in the database, or by editing the event / ticket information, but I believe that if someone books a place / buys a ticket, that will probably not sync between the languages. Needs to be tested though.

We do provide compatibility between WPML and TEC / EC PRO, but Event Tickets and Event Tickets Plus are not fully compatible yet. This is on our long term roadmap (hopefully we manage this year) but I don’t have any fixed launch date on this yet.

 

So, what you can try is what I recommended: adjust the number of places manually in the database, or by editing the event / ticket information for the English language. Then make a test purchase and see if the value syncs.

Hope this helps a bit. Let me know if you have further questions.

Üdv,
András

[Author]

Posts