[Andras]

Hi manometcurrent,

Indeed it is weird. If you are willing to, let’s dig a bit deeper so we can sort this out.

Modern Tribe is doing its best to develop the plugins according to WordPress guideliness, standards and best practices. However due to the multitude of themes and plugins out there Modern Tribe cannot promise compatibility with all and every one of them.

 

I should note that as i did test events, I used the “submit another event” field that appears after each event.

I was looking for this on your page but couldn’t find it. Can you point me there?

I only found ‘Calendar Submission’ in the main menu.

 

Also, the Captcha field didn’t appear.

I noticed on the ‘Submit Event’ page the Captcha field in not there in the beginning, but it loads after about 5-6 seconds. Can you confirm that back to me as well?

 

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hi Stephen,

Thanks for getting back to me with the data.

I can see that you are using an outdated version of the Events Calendar PRO plugin. Try updating that to the most recent version (4.1.2) and check if the problem still exists.

You can download the newest version in your profile under downloads.

I’ll be waiting for your reply.

Cheers,
Andras

[Andras]

G’day Thomas,

It is possible to add some more text before and after the different sections in the form. But at the moment there is no other way to easily change the labels.

You can use this code as a starting point to add more text. Just add this snippet to your functions.php file.

function my_before_title() {
echo "Text before event title";
}
add_filter('tribe_events_community_before_the_event_title', 'my_before_title');

function my_after_title() {
echo "Text after event title";
}
add_filter('tribe_events_community_after_the_event_title', 'my_after_title');

function my_before_content() {
echo "Text before event content";
}
add_filter('tribe_events_community_before_the_content', 'my_before_content');

function my_after_content() {
echo "Text after event content";
}
add_filter('tribe_events_community_after_the_content', 'my_after_content');


A possible workaround for only the labels would be creating a language file / translation file and setting the site language to that. But I believe it would be tremendous work to do that, because of all the plugins.

Does the above code help?

Andras

[Andras]

Hi Thomas,

I’m sorry the problem is still there. We might need to do a couple more rounds of testing, as this is quite a unique error.

It looks like that this ‘error’ is deeply embedded. Here are couple of things you can try.

1. Try switching your permalink settings to default. Does that fix it? (You mentioned refreshing permalinks, though I’m not quite sure what you exactly did there).
2. Save the calendar slug again to get a refresh for that. (Mix this with the 1st one as well.)
3. I can see you are using Eventica with a visual composer. Sometimes visual composers can cause errors. Is there a way to switch that off and test it?
4. Re-install wordpress. (Go to Dashboard > Updates. There is a Re-install now! button. This will not change your content, it will only reinstall the core WP files.)
5. Install a fresh test site with WordPress defaults and only our plugins.

I know, this can be cumbersome, but sometimes “squashing a bug” takes time. Just hold in there.

Meanwhile I will also look and ask around the team if anyone seen a problem like your before.

Let me know how it plays out.

Cheers,
Andras

[Andras]

🙂

[Andras]

Hey Chris,

I’m super happy this helped.

I am going to go ahead and close this ticket, but if you need help on this or something else, feel free to open a new one.

Cheers,
Andras

[Andras]

Hi manometcurrent,

Thanks for getting in touch. I’m happy to help you out with that issue.

It seems like that when you have a default theme activated and only the MT plugins, then all is working fine. So the problem is caused by either theme incompatibility or a conflicting plugin.

We are limited in supporting theme compatibility issues. If you would like to hire some external help, here is a list of developpers who could help you out and are not affiliated with us in any way.

Let me know if you have any follow up questions.

Thanks,
Andras

[Andras]

Hey Steven,

I believe pdf and word are not allowed, but you should be able to upload graphic files like jpg, png, and gif files.

If you are using Windows, you can use the Snipping Tool to capture part of the screen. If you are on a Mac, then follow the instructions in this video.

Also, did you check with a default theme, like 2014 or 2016? And are you using the latest versions of our plugins?

It would be great if you could send me your sysinfo based on this guide. That can help narrow down things a bit.

Thanks and cheers,
Andras

[Andras]

Hi again,

 

Can you confirm you did a test for plugin and / or theme conflicts based on our guide?

 

 

No- customers have not been getting emails until this week when I changed my email to an email with the same site as the WP site.

So they didn’t get emails, then you changed your email, and now they are getting emails? Do they get any email at all when a purchase is completed?

 

Andras

[Andras]

Hello there,

Did you manage to test for plugin conflicts? Can you confirm that with only the Modern Tribe plugins active and a default theme (2014 or 2016) you are still experiencing this problem?

If yes, start disabling the MT plugins one-by-one as well and check if the issue stops at any point. (For the time of testing it is usually good to switch off any caching plugins.)

Let me know how that plays out.

Andras

[Andras]

Hi Steven,

Thanks for getting in touch! Let me try to help you with that.

Did you possibly check for plugin conflicts already? That would help us eliminate a plugin compatibility issue.

It would be also great if you could share your system information with me.

And could you share a printscreen where this is happening? Is the datepicker completely invisible or there is a field but it doesn’t react?

Thanks and cheers,
Andras

 

[Andras]

Hello again Thomas,

I believe our themer’s guide would be a good place to start.

You can create new templates, where you change the current labels to new ones.

The edit-event.php file will be one that you will need to modify and some others depending on which labels you want to change.

Let me know if this gets you started of if you need more help.

Cheers,
Andras

[Andras]

Hi Conny,

It’s great to hear the almost everything works! Good job on that!

As for the recurring events I have good news. Due to the number of requests the WPML compatibility of recurring events got into our roadmap. Our developers are starting to work on this feature and it is currently scheduled to come with version 4.3 if all goes according to plan. Unfortunately I cannot commit to a specific date but it should still come this year before it starts snowing. 😉

Cheers,
Andras

[Andras]

Hey Thomas,

That is really weird and scary. Have no fear, I’ll try to help you solve this mystery.

Can you confirm that with only the Modern Tribe plugins active and a default theme (2014 or 2016) you are still experiencing this problem? (Here is a good resource we put together on how to test for plugin conflicts, in case needed.)

Also, I took a look at the site. When the events page is loading there is a javascript error. There could be an error in a javascript file (possibly this? http://educalia.edu.mx/js/jquery.min.php) or if you are using a javascript minimizer, then that might cut out something which would be needed.

Also I realized that the page is loading something for a very long time from the educalia.edu.mx domain, which actually might be caused by the above.

Looking forward to solving this with you!

Cheers,
Andras

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