My customers are not recieving ticket emails

[charles]

My customers are not receiving their tickets by email. Their order statuses are complete.
What do I need to do?

[Andras]

Hi Charles,

Thanks for reaching out. I will try to help you with this one.

In order to do that I need to ask you to do couple of things:

1. Can you please send me your system information? Here is a guide on how you can do that.
2. Can you do a test for plugin and / or theme conflicts? For that you can use this description.
3. Are you using the default (built-in) mail sending option of WordPress or are you using a plugin like WP smpt mail? (You might want to give that a try.)
4. Are other email functions working fine? I.e. when a new user registers is the admin receiving a mail?

Let me know.

Cheers,
Andras

[charles]

This reply is private.

[Andras]

Hi again,

 

Can you confirm you did a test for plugin and / or theme conflicts based on our guide?

 

 

No- customers have not been getting emails until this week when I changed my email to an email with the same site as the WP site.

So they didn’t get emails, then you changed your email, and now they are getting emails? Do they get any email at all when a purchase is completed?

 

Andras

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts