recurring events not working

[Steven]

I am able to select a recurrance but the menu where you add the start and end date does not appear?

[Andras]

Hi Steven,

Thanks for getting in touch! Let me try to help you with that.

Did you possibly check for plugin conflicts already? That would help us eliminate a plugin compatibility issue.

It would be also great if you could share your system information with me.

And could you share a printscreen where this is happening? Is the datepicker completely invisible or there is a field but it doesn’t react?

Thanks and cheers,
Andras

 

[Steven]

Andras:

I just disabled all of the plugins except events calendar and pro. Same issue. I also tried uploading a .pdf and as a word file and got a message
“You can’t upload files of this type.

Uploading..
Remove file”

All I see is recurance dropdown. I choose weekly and nothing pops up to ad a date.

[Andras]

Hey Steven,

I believe pdf and word are not allowed, but you should be able to upload graphic files like jpg, png, and gif files.

If you are using Windows, you can use the Snipping Tool to capture part of the screen. If you are on a Mac, then follow the instructions in this video.

Also, did you check with a default theme, like 2014 or 2016? And are you using the latest versions of our plugins?

It would be great if you could send me your sysinfo based on this guide. That can help narrow down things a bit.

Thanks and cheers,
Andras

[Steven]

how do I find system information?

[Steven]

Home URLhttp://www.thebulletranch.comSite URLhttp://www.thebulletranch.cominstall keys-WordPress version4.5.2PHP version5.4.45plugins◾The Events Calendar PRO version 3.9.1 by Modern Tribe, Inc.(http://m.tri.be/20)
◾The Events Calendar version 4.1.3 by Modern Tribe, Inc.(http://m.tri.be/1x)
network plugins-mu plugins-themeThe Bullet Ranch Thememultisite-settings◾recurring_events_are_hidden = exposed
◾tribeEventsTemplate =
◾tribeEventsBeforeHTML =
◾tribeEventsAfterHTML =
◾previous_ecp_versions = Array
(
[0] => 0
[1] => 3.0.2
[2] => 3.0.3
[3] => 3.2
[4] => 3.3.1
[5] => 3.4.1
[6] => 3.9.1
[7] => 3.12.6
[8] => 4.0
[9] => 4.0.4
[10] => 4.0.5
[11] => 4.0.6
[12] => 4.0.7
)
◾latest_ecp_version = 4.1.3
◾welcome_notice = 1
◾stylesheetOption = tribe
◾tribeEnableViews = Array
(
[0] => month
)
◾viewOption = month
◾tribeDisableTribeBar = 1
◾monthEventAmount = 3
◾defaultValueReplace =
◾disable_metabox_custom_fields = show
◾pro-schema-version = 3.5
◾last-update-message = 4.1.3
◾earliest_date = 2013-12-07 09:00:00
◾latest_date = 2016-12-15 21:00:00
◾donate-link =
◾postsPerPage = 10
◾liveFiltersUpdate =
◾hideSubsequentRecurrencesDefault =
◾userToggleSubsequentRecurrences =
◾recurrenceMaxMonthsBefore = 24
◾recurrenceMaxMonthsAfter = 24
◾showComments =
◾showEventsInMainLoop =
◾eventsSlug = events
◾singleEventSlug = events
◾multiDayCutoff = 00:00
◾defaultCurrencySymbol = $
◾reverseCurrencyPosition =
◾embedGoogleMaps = 1
◾geoloc_default_geofence = 25
◾geoloc_default_unit = miles
◾embedGoogleMapsZoom = 10
◾debugEvents =
◾schema-version = 4.1.3
◾pue_install_key_events_calendar_pro = eac5################################b4e3
◾earliest_date_markers = Array
(
[0] => 2192
)
◾latest_date_markers = Array
(
[0] => 4035
)
WordPress timezone-server timezoneUTCcommon library dir/home/thebulle/public_html/wp-content/plugins/the-events-calendar/common/src/Tribecommon library version

[Andras]

Hi Stephen,

Thanks for getting back to me with the data.

I can see that you are using an outdated version of the Events Calendar PRO plugin. Try updating that to the most recent version (4.1.2) and check if the problem still exists.

You can download the newest version in your profile under downloads.

I’ll be waiting for your reply.

Cheers,
Andras

[Steven]

Andras:

I had to load my key, but after the update everything seems to be working fine.

Thank you for your help!

Regards, Jim Garavuso

[Andras]

Hello Jim,

I am glad to see you were able to figure it out and it works fine.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to open a new ticket.

Thanks and cheers,
Andras

[Author]

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