[Andras]

Hi cshandrow and thanks for your patience!

I have checked and unfortunately with the current plugins none of the 2 features are possible. I’m sorry.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

Let me know if you have any follow up questions.

Cheers,
Andras

[Andras]

Hi Malcom,

Thanks for reaching out! Let me try to answer all your questions one-by-one.

1) When password protecting an event it still shows everything part from event text! Dates times tickets etc! How can I make a page totally private? Could this be added to an event frontend submission form?

At the moment this is only doable with customization, for which we have very limited support. If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

 

2) Could you provide a snippet of code to create a community add event form that removes ability to sell tickets? (for my basic membership level?)

It is possible that you could modify the template following our themer’s guide, but it would take knowledge in php, css, and html to do it. I am able to answer some questions to help you get started on a customization, but for the most part that is beyond the support we can provide.

 

3) What happens to tickets both sold and unsold once an event has passed within woo-commerce?

Just like with any other product, sold tickets will remain as orders in WooCommerce. Unsold tickets remain in your stock, if you can say that for tickets.

 

4) Can you change the colour of the search bar from the standard grey to white?

Add the below CSS to your theme’s style.css file:
#tribe-bar-form {
background-color: #ffffff;
}
Let me know if you have any followup questions.

Cheers,
Andras

 

[Andras]

I did a quick test locally and so far I haven’t been able to reproduce the issue. With 3 of your addresses put in it worked well so far.

Could you please share with me your system information based on this guide?

Also, can you possibly do a test for conflicting plugins? Here’s a post on how we recommend doing that.

And what is your current setting for Events > Settings > General tab > Map Settings section > Map view search distance limit?

Thanks and cheers,
Andras

[Andras]

Hi Stefan,

This is a brand new feature of our map view. 🙂 OK, joke aside…

I’m sorry you are having a problem with the map view. Please allow me some time to check this and discuss internally. I will get back to you as soon as I can.

Thanks for your patience!

Andras

[Andras]

Hello again Hans,

Thanks for pointing these out. I managed to reproduce that locally. This seems to be a bug.

I filed a but report so hopefully it will be fixed soon. Until then I ask for your patience.

I am going to close this ticket to new replies, but the issue is still open and we will update this ticket once we release a fix.

If you have any new questions or issues please create a new ticket and reference this one.

Thanks and cheers,
Andras

[Andras]

Hi Hans,

Thanks for reaching out to us and pointing this out. That might be a missing feature, I will discuss with the team internally.

Meanwhile, if you want to disable the counter on the cart page, so that users can’t change the ticket number there, then try adding this CSS snippet to your theme’s styles.css file:
.woocommerce-cart .shop_table .product-quantity input.minus, .woocommerce-cart .shop_table .product-quantity input.plus {
display: none; /* Use this line to hide -/+ buttons. */
pointer-events: none; /* Use this line to disable clicking on -/+ buttons. */
}
Let me know if this helps or if you have any follow-up questions.

Cheers,
Andras

[Andras]

Hello Ken,

I’m sorry you are having an issue with selling tickets. Let me try to help you with this.

In order to be able to help you I need to ask you a couple questions:

• Can you share your system information with me?
• Could you run a test for conflicting plugins and themes? This would help us narrow down the problem. (Here’s a handy guide for testing.)
• Does this also happen with other products? Can you set up a dummy product (not a ticket) and test the payment process with that? Does that go through properly?
• Do you also get the error with payment methods other than credit card?

Waiting for the results.

Thanks and cheers,
Andras

[Andras]

Hi Arn,

Welcome to the forums!

There is a function count_rsvp_attendees( $event_id, $user_id = null ) which might be able to help you. It is defined in the wp-content\plugins\event-tickets\src\Tribe\Tickets-View.php file (line 547).

As an example it is implemented in wp-content\plugins\event-tickets\src\views\tickets\order-links.php.

Let me know if this helps.

Cheers,
Andras

[Andras]

Hi Thomas,

Welcome to the forums!

I also checked the feed validator results, which shows 2 other warnings. Did you or can you try to eliminate those and re-check if it works like that?

Do you have any plugins that modify your RSS feed in any way?

In order to be able to provide you better help, could you share with me your system information? (Guide.)

Thanks and cheers,
Andras

[Andras]

Hi Glenn,

Thanks for sharing your system info, much appreciated.

Do you have WP_DEBUG enabled?

When, where and how do you get those error messages? That will help narrowing the case down.

Thanks,
Andras

[Andras]

Hello cshandrow,

You are very welcome! I’m happy your site starts working the way you want it!

I’ll check for the other 2 questions and will get back to you on that. I ask for a bit of patience.

Thanks and cheers,
Andras

[Andras]

Hi James,

Heck yeah! I’m happy we got this all worked out and helped you to master a new skill. 🙂 Congrats on that!

I’m going to close this. If you need anything in the future, don’t hesitate to open a new ticket.

Cheers,
Andras

PS: If you like our plugins, we would be happy to receive a review in the wordpress.org repository. Thanks!

[Andras]

Hi Kelly,

Welcome to the forums. Let me help you with that.

Take the below snippet and paste it into your theme’s function.php file.

Now, when you load an admin page this snippet will run and it will delete the leftover events from your database. It deletes them in a 50 batch, so that the server doesn’t give you a timeout, so you might need to load an admin page quite a number of times. It will always give you a message at the top ’50 events have been deleted etc.’

When it’s done, then you’ll see the message: “Done deleting!”.

When you see this, remove the snippet from your functions.php, so it doesn’t give you any troubles. Or alternatively you can comment out the line that starts with add_action. Just put two slashes before like this: //add_action …

So here’s the snippet:
/*
* Deletes the saved copy of "deleted" events generated by iCal Importer
* This allows you to re-import events. The script deletes 50 instances per page load
* Code by Nico; enhancement by Andras
*/
function del_deleted_events () {
$posts = get_posts( array( 'post_type'=>'deleted_event', "posts_per_page" => 50, 'post_status' => 'trash', ) );
if (!empty($posts)) {
foreach ($posts as $post) {
wp_delete_post( $post->ID, true);
}
echo '<p style="background-color:yellow;z-index:1;text-align:right;">50 deleted events removed, refresh again</p>';
} else {
echo '<p style="background-color:yellow;z-index:1;text-align:right;">Done deleting!</p>';
}
}
add_action( 'admin_init', 'del_deleted_events' );
Looking forward to hear the results.

Cheers,
Andras

[Andras]

Hi again,

Question #5 requires a bit of customization. Here is a handy guide for customizing our plugins.

Basically you will need to do a bit of change in the wp-content\plugins\events-calendar-pro\src\views\pro\widgets\modules\single-event.php file and copy it to [your-theme]/tribe-events/pro/widgets/modules/single-event.php

I believe you need to change the letter ‘D’ to ‘M’ in line 33.

Let me know how that works out.

Andras

[Andras]

Hallo Mirko,

Thanks for going Pro and welcome to the forums!

I’m sorry you are experiencing some issues, let me try to help you with those. Let’s go one by one.

1. The settings are not saved, I am following a thread about it allready here:

Yes, unfortunately. We know about this bug, our developers are already working on a fix, which should come soon. Until then there is a possible workaround.

The issue seems to come from the option in the wp_options table tribe_settings_sent_data. Once this is deleted from the database all should save fine. It might reappear, then you just need to delete the option again.

 

2. in the list view, we want to hide the google maps link, which seems to be possible, because there is one event shown without google map, but I can’t find the difference to the others…

Could you send me a link to the page where I can see this? I tried accessing your site, but it’s password protected.

 

3. the button for searching events is too small for the german translation

Try using the below snippet, that will make the button wider:
#tribe-bar-form .tribe-bar-submit {
float: right;
margin-left: initial !important;
width: initial !important;
}
 

4. there is a colored stripe displayed on top of the list leaving the boxed mode, why???

Please send me a link, so I can investigate. Highly likely it comes from the theme css.

 

5. Is it possible to change something in the widget view (sreenshot attatched) We like displaying only the month not the day.

It might be. Please give me some time to investigate and I will get back to you on this.

Meanwhile, please check if any of the others work out for you and let me know.

Cheers,
Andras

[Author]

Posts