Error occurred while processing the payment. Error message: 150. Please provide

[Ken]

I am (and customers) are getting this error when trying to place orders. It appears after filling out billing info and cc payment info and after I click Place Order. This error then appears:

Error occurred while processing the payment. Error message: 150. Please provide a valid Description.

Any help would be greatly appreciated, as I’m not able to sell tickets!

Thanks!

[Andras]

Hello Ken,

I’m sorry you are having an issue with selling tickets. Let me try to help you with this.

In order to be able to help you I need to ask you a couple questions:

• Can you share your system information with me?
• Could you run a test for conflicting plugins and themes? This would help us narrow down the problem. (Here’s a handy guide for testing.)
• Does this also happen with other products? Can you set up a dummy product (not a ticket) and test the payment process with that? Does that go through properly?
• Do you also get the error with payment methods other than credit card?

Waiting for the results.

Thanks and cheers,
Andras

[Ken]

This reply is private.

[Andras]

This reply is private.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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