[Andras]

Hello again Patrick,

At the moment we are not working on this feature. If this is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

Most probably that process could be automated with some customization work. However we are limited in doing that and providing support for customizations.

Here’s a list of freelancers who could help you out with this and who are not affiliated with us.

Let me know if you have any follow up questions.

Cheers,
Andras

[Andras]

That’s interesting, because I tested the same and it was / is working properly.

The 4.2.1 update was released yesterday. Did you manage to update and check if saving works?

Cheers,
Andras

[Andras]

Salut Frank,

Thanks for reaching out with this issue and for submitting your system information. And thanks for your patience.

I’m sorry you are experiencing this issue. I have managed to recreate it locally based on the super helpful video you posted, thanks for that. This looks like a bug, I will create an internal bug ticket for this, so our devs can jump on it and deliver a fix.

I am going to close this ticket to new replies, but the issue is still open and we will update this ticket once we release a fix.

If you have any new questions or issues please create a new ticket and reference this one, if needed.

Thanks and cheers,
Andras

[Andras]

Hallo Dominik,

Thanks for reaching out! I’m sorry you are having an issue, let me try to help you solve it.

I tested a recurring event with a default, unmodified setup of WordPress, The Events Calendar and Events Calendar Pro. For me the dates are shown properly on the single pages.

Could you share with me your system information following this guide, and possibly a link where I can see this issue?

Thanks,
Andras

[Andras]

Hey Samuel,

Thanks for getting back to us on this. Glad you got it working.

I will leave this thread open now, so you can post the code if you decide it’s good for the public.

And if you have other issues, please open a new thread to keep things clean. 🙂

Thanks again and cheers,

Andras

[Andras]

Hi Patrick,

Welcome back!

At the moment the iCal importer only imports new events. It cannot automatically update events that have already been imported.

The only way to update already imported events is to first delete the event, second totally purge the event from the database. For this second move you will need the following snippet:
/*
* Deletes the saved copy of "deleted" events generated by iCal Importer
* This allows you to re-import events. The script deletes 50 instances per admin page load
* (Re)load any admin page until you see the message "Done deleting!" Then remove snippet.
* Code by Nico; enhancement by Andras
*/
function del_deleted_events () {
$posts = get_posts( array( 'post_type'=>'deleted_event', "posts_per_page" => 50, 'post_status' => 'trash', ) );
if (!empty($posts)) {
foreach ($posts as $post) {
wp_delete_post( $post->ID, true);
}
echo '<p style="background-color:yellow;z-index:1;text-align:right;">50 deleted events removed, refresh again</p>';
}
else {
echo '<p style="background-color:yellow;z-index:1;text-align:right;">Done deleting!</p>';
}
}
add_action( 'admin_init', 'del_deleted_events' );
Let me know if this answers your question.

Cheers,
Andras

[Andras]

Hi Stefan,

I’m glad the problem could be solved with the code. It’s susceptible that the issue comes from the theme you are using. (You can test is via changing your theme to twentysixteen, and check if it works with that. If it works there properly, then it is definitely a theme thing.)

As for the saving issue, we are aware of that bug and a fix in on the way. Keep your eyes peeled for a plugin update. (Coming very soon!) Thanks for your patience!

I’m still going to keep this thread open, so you can report back after the update, if you are still experiencing any issues.

Cheers,
Andras

[Andras]

Hello Glenn,

Thanks for sharing more info on this and I’m really sorry you are experiencing this problem.

I just received a word from the development team, that this is a known issue and they are working on it with high priority. A fix should be coming for this really soon. I mean REALLY soon. 🙂 I cannot guarantee any release times but an update should be coming in 1-2 days.

Again, apologies for the inconvenience and thanks for your patience.

I am going to close this ticket to new replies, but the issue is still open and we will update this ticket once we release a fix.

If you have any new questions or issues please create a new ticket and reference this one.

Thanks and cheers,

Andras

[Andras]

Hello Heather,

Do I get it correctly that your original 2 questions (1. Tickets did not print with attendee information.; 2. editing attendee information) have been answered?

 

On the product change, I’m sorry, I don’t quite understand this. Can you give me more background on this?

Why is this process needed in the first place? What does the consumer do / want? How does the website owner need to respond? Send new invoice? New tickets? The more details the better.

Thanks,

Andras

PS: In case you have other issues or questions, then feel free to open a separate ticket for them. We can handle multiple questions in paralel, it will be easier to handle and you will get answers faster.

[Andras]

Hi Holly,

Thanks for going Pro and welcome to the forums!

I’m sorry your having this problem with the timezones. Let me try to help you with this.

First thing to set your server time properly. Usually the servers follow the summer / winter time, so I suggest to set this to your closest city (and not UTC +/- time).

Then for your events, since UTC based time doesn’t change with summer / winter time (UTC and the difference to UTC time never changes), I reco to set your events to the UTC time. This should also make the times proper when visitors download the iCal file or export it to Google calendar.

Try these settings and let me know how it works out.

Cheers,
Andras

[Andras]

Hello Stefan,

Thanks for the sysinfo and your testing.

Updating the plugins: automatic updates are enabled if you enter a valid license code for you plugins under Events > Settings > Licenses. You can find your license keys in your theeventscalendar.com account here.

You can also update manually. For this you can upload the latest versions of you plugins (that you are eligible for) from your downloads page at theeventscalendar.com

Please do update your plugins to the latest version. That might help solve some issues, like the datepicker.

 

If the datepicker is not solved then: it is still there, it is only hidden by the filter bar on the left side. The datepicker gets shown below that. That might come from the theme that is used.

Try adding this snippet to your theme’s style.css file, and see if that solves it (if the plugin update doesn’t help) :

.datepicker.datepicker-dropdown {
z-index: 1009 !important;
}

 

Results returned: The value of 25 is a wide range, basically it will show you everything within 25 kms of the searched address. That should pretty much cover whole Berlin. If you set that to 1 km, then you should see a more concentrated result.

As for ordering the results, yes, the default is by date. With customization it might be possible to return them in the order of distance, but we are limited in providing support for customizations. I can point you to some talented freelancers who could help you out and who are not affiliated with us.

I hope this helps. Let me know if you have any follow-up questions.

Thanks and cheers,
Andras

[Andras]

Hi Erin,

I’m stoked to hear it helped!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Cheers,
Andras

PS: If you like our plugin, we would be happy to receive a review in the wordpress.org repository. Thanks!

[Andras]

Hi Arn,

Great stuff, glad it helps, and thanks for sharing your solution!

I am going to go ahead and close this ticket, but if you need help on this or something else please open a new one. We’ll be here. 🙂

Cheers,
Andras

PS: If you like our plugin, we would be happy to receive a review in the wordpress.org repository. Thanks!

[Andras]

This reply is private.

[Andras]

Hi Mirko,

I’m happy question #1 and #3 are solved. So let’s look at the rest.

#2 Google maps link:

This is a bug which we recently discovered. When you create a new event, then you can select whether the link to google maps should be shown or not. Unfortunately, when you are editing an old event, these checkboxes don’t show up. We already have a bug ticket on file for this, so a fix should be coming soon. I ask for your patience.

 

#4 Colored bar:

This comes from the Avada theme you are using. It seems it adds some custom css to the filter bar.

Try adding this short code to your theme’s style.css file:
#tribe-events-bar::before, #tribe-events-bar::after {
width: 0;
}
If you need, you can do further formatting with css to the filter bar.

 

#5 Widget bar:

Copy the single-event.php file to your child-theme-folder/tribe-events/pro/widgets/modules/single-event.php, and edit the file. Look for row 33, which should look like this:
class="list-dayname"><?php echo apply_filters( 'tribe-mini_helper_tribe_events_ajax_list_dayname', date_i18n( 'D', $postDate ), $postDate, $mini_cal_event_atts['class'] ); ?></span>
And change it to this (the only change is the D to M):
class="list-dayname"><?php echo apply_filters( 'tribe-mini_helper_tribe_events_ajax_list_dayname', date_i18n( 'M', $postDate ), $postDate, $mini_cal_event_atts['class'] ); ?></span>
Save and you should be set.

Let me know if these help you move forward.

Cheers,
Andras

 

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