[Andras]

Hi Francis,

I did some investigation in the meantime.

#1 with items dropping out: didn’t manage to re-create it so far. Please keep your eyes peeled and let me know if this happens more times with different people / phones. Then gathering as much info as possible would be great to help us get started digging into it.

#2 with Paypal: this is actually a bug we are aware of. This happens when you have Events > Settings > Tickets tab > autocomplete enabled. We are working on this issue and it should be fixed with the next maintenance release. If all goes according to plan that will come sometime next week. Hang in there.

Workaround until then is to switch off that setting.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. If you have any new questions or issues please create a new ticket and reference this one.

Thanks and cheers,
Andras

[Andras]

Hello Jarle,

Thanks for reaching out to us with your question.

Although we are limited in supporting customizations, I can try to give you some pointers.

The code you pasted does seem like a loop, but I’m not quite sure why it wouldn’t show the events if you have the setting under Events > Settings > General tab > Include events in main blog loop switched on.

In case you don’t want to disturb your live site, then the best would be creating a copy of it to have a development site where you can run some tests. Do you think you would be able to do that?

Cheers,
Andras

[Andras]

Hello Karl,

Thanks for going Pro and welcome to the forums!

Sorry you are having an issue, let me try to help you with that.

Do I understand correctly, that:

• You create a recurring event in your base language
• Then you create a translation of the event.
• The translated events don’t show up, only the first instance?

Thanks for clarifying that for me.

Looking forward to helping you out with this.

Cheers,
Andras

[Andras]

Hello again Francis,

I’m really sorry about these issues, they must be really frustrating.

For your information, I posted a reply to your inventory reduction related question yesterday.

 

1.) Items are dropping out of the cart.

I tried to re-create this on an android phone and didn’t manage. Please allow us some time to investigate this.

 

2.) Customers selecting cancel from the Paypal page are still having their items show up on the sales report. They are also being sent the event tickets sales confirmation and ticket emails. I’ve tested this and recreated it multiple times on my own.

I tried recreating this as well, to no avail. I only received the cancelled order email as the site owner.

Could you test if this also happens if you set up and try to purchase another WooCommerce product – virtual or normal – without using any of our plugins? This will help us see if this is an issue with our plugins, or with WooCommerce / PayPal.

Looking forward to seeing your test results.

Cheers,
Andras

[Andras]

Hello centmarket,

Thanks for reaching out with your question, let me try to help you out here.

The timezone is actually (or should be) reflected. I ran a test on my site and gives me data like the following:

startDate 2017-05-03T22:00:00+00:00

This is the ISO 8601 time format and here the +00:00 signifies that this is UTC+00:00 timezone, so UTC.

When you are checking on google, how much are the starting and ending times off? Can you share some screenshots and urls so we can possibly investigate this further to see if we have a bug?

Thanks and cheers,
Andras

[Andras]

This is the page where I was looking for help:

https://codex.wordpress.org/Class_Reference/WP_Meta_Query

A.

[Andras]

Hey Chad,

Okay, I looked up how WP Query works and did some tweaks to your code.

I didn’t test it, but in theory it should work, or at least take you a step ahead. Here it is:

https://gist.github.com/andrasguseo/c01c096d39c495295efc4cafcffea790

Let me know if you make progress.

Cheers,
Andras

[Andras]

Hey Brian,

Thanks for that. As I see my esteemed colleague, Barry already gave a reply to that pull request.

I find it an awesome idea and the contribution is much appreciated!

Is there anything else about this topic you would like to discuss or need help with?

Cheers,
Andras

[Andras]

Hello Guido,

Thanks for reaching out and I’m sorry you are having this issue.

Could you please:

• share your system information and
• some feeds that you are having an issue with?

Thanks!

We are already investigating this issue.

It would be great help if you could test the following 2 scenarios:

• deactivate Events Calendar Pro and check if the images are importing
• Roll back to these versions (at the same time) and check if the images are importing
  • The Events Calendar 4.4.0.1
  • Events Calendar Pro 4.4

You can find these earlier versions in your account under downloads.

Thanks and cheers,
Andras

[Andras]

Hello Russel,

Thanks for reaching out to us!

I’m happy to hear you have found a solution to your issue.

I’m sorry that we couldn’t answer to your request earlier. We are receiving lot of requests from users and we prioritize the oldest ones first. This ensures that everyone gets a timely answer to their question or issue.

Please note that it may be 24-48 hours (during the week) before we respond to a post, based on our support policy.

Thanks for using our plugins and if you need anything else related to this topic or another please open a new thread in the forum and we will be happy to help you out.

Good luck with your project!

Cheers,
Andras

[Andras]

Hi jolaurin,

Thanks for your patience while we looked into this issue!

After further review, this issue does not appear to be a bug. Rather it is the expected behavior of WooCommerce and of orders placed via the PayPal payment gateway. In fact, if you test the same scenario out using just WooCommerce – i.e., using a regular WooCommerce product and without activating any of our plugins – you should be able to experience the same thing. Ideally, if PayPal’s IPN is functioning properly (which likely won’t work on localhost sites and some server configurations), then WooCommerce’s stock should automatically reduce.

When completing orders manually, for instance, the requirement for you to also update inventory manually is expected and deliberate. If you have further questions on this please don’t hesitate to let us know, however in many cases the WooCommerce team will be better able to assist especially if your question relates to the operation of WooCommerce in general and is not specific to tickets or our ticketing plugins.

We’re sorry for any confusion and for any delay in providing this update and, again, if we can help further definitely let us know!

Cheers,
Andras

[Andras]

Hello Francis, hello Chuck,

Thanks for your patience while we looked into this issue!

After further review, this issue does not appear to be a bug. Rather it is the expected behavior of WooCommerce and of orders placed via the PayPal payment gateway. In fact, if you test the same scenario out using just WooCommerce  – e.g. using a regular WooCommerce product and without activating any of our plugins – you should be able to experience the same thing. Ideally, if PayPal’s IPN is functioning properly (which likely won’t work on localhost sites and some server configurations), then WooCommerce’s stock should automatically reduce.

When completing orders manually, for instance, the requirement for you to also update inventory manually is expected and deliberate. If you have further questions on this please don’t hesitate to let us know, however in many cases the WooCommerce team will be better able to assist especially if your question relates to the operation of WooCommerce in general and is not specific to tickets or our ticketing plugins.

We’re sorry for any confusion and for any delay in providing this update and, again, if we can help further definitely let us know!

Cheers,
Andras

[Andras]

Supercool.

Sending you this as a thanks. 🙂

https://www.youtube.com/watch?v=Vz6YBRVjRXg

Cheers,
Andras

[Andras]

Sure thing Mike. We’ll keep you posted.

Andras

[Andras]

Thanks for getting back on that, Josh! Can you also share how you fixed the issue? It might be useful if this comes up for anybody else, though so far we didn’t receive any other reports on this.

Thanks,

Andras

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