Available inventory count not updating as tickets sell

[Francis Quicci]

Good day. We are using the Event Ticket Plus plugin for a client. Their ticket sales are working great; however, the available inventory is not being reduced as tickets are being sold. We have stock management enabled and have validated our paypal settings as other forum threads have suggested. We are still stuck.

For the time being, we are manually reducing the inventory so we don’t oversell our event.

[Shelby]

Hi Francis,

Thanks for using The Events Calendar, I’m happy to help.:)

I’ve done some testing on my own environment, and I’m not able to replicate this issue. Because of this, it seems like it may be a theme or plugin conflict. Could you please go through the steps here  to test for a conflict and let me know what you find out? Then we’ll go from there!

Let me know if you have any questions about that!

Thanks,

Shelby

[Francis Quicci]

Hi Shelby – I’m not sure if this response was intended for me since it was addressed to Mark. Assuming that’s a mistake, I want to thank you for getting back with me.

I have disabled every plugin that I am willing to risk a loss of data; but do not feel comfortable shutting down the rest. The only items remaining are Akismet, Event Tickets, Event Tickets Plus, Jetpack, The Events Calendar, WooCommerce, WooCommerce Paypal, and Yoast SEO. Addiitonally, I use the Enfold Theme that relies heavily on the use of containers and builder elements that are typically lost (including content with the change to a different theme).

I do have 6 other plugins and have since removed all of them with no change in the results. Can you confirm if this plugin has known compatibility problems with the remaining plugins before I go through those steps. Specifically, can you recap the procedural steps required to add a ticket and ensure it has the inventory automatically reduce as purchases are made?

Thanks for your help.

[Chuck]

I’m having the same issue. The stock is not reduced only when I do manual orders. If they are placed entirely online by the customer, it works.

[Shelby]

Hi Francis,

Sorry for the name mix up! The message was intended for you, I was just switching between replies, and got the names switched. Again, my apologies on that!

Thanks for going through those steps as much as as you felt comfortable. That’s super helpful!

Chuck,

Thanks for joining us! Feel free to keep following this thread. However, we’d LOVE to help you more individually. We’ll be able to give you much better assistance if you can please open a separate thread for your similar issue. 🙂

Anyway friends, I’ve gotten a few reports of this issue now, so I’m leaning toward this probably being a bug. I’m going to do some testing and hopefully be able to update you shortly!

Best,

Shelby 🙂

[Shelby]

Hi Francis,

My apologies for the delayed response here! I did some further testing and I’m not able to replicate this issue in my testing environment as of today. I think that one of your remaining plugins may be conflicting here. Can you let me know if you’re still having this issue?

Best,

Shelby

[Andras]

Hello Francis and Chuck,

Just wanted to give you an update, I managed to recreate the issue. This happens when PayPal is used for payment.

An internal bugticket is already filed with high priority, so a fix should be coming soon.

We’ll keep you updated, please hang in there.

Cheers,

Andras

[Chuck]

Hello!

When can we expect it? I have a client very mad at me that it’s not working.

[Shelby]

Hi Francis & Chuck,

Just an update here, this is a top priority bug, and is slated for our next maintenance release.

Best,

Shelby 🙂

[Andras]

Hello Francis, hello Chuck,

Thanks for your patience while we looked into this issue!

After further review, this issue does not appear to be a bug. Rather it is the expected behavior of WooCommerce and of orders placed via the PayPal payment gateway. In fact, if you test the same scenario out using just WooCommerce  – e.g. using a regular WooCommerce product and without activating any of our plugins – you should be able to experience the same thing. Ideally, if PayPal’s IPN is functioning properly (which likely won’t work on localhost sites and some server configurations), then WooCommerce’s stock should automatically reduce.

When completing orders manually, for instance, the requirement for you to also update inventory manually is expected and deliberate. If you have further questions on this please don’t hesitate to let us know, however in many cases the WooCommerce team will be better able to assist especially if your question relates to the operation of WooCommerce in general and is not specific to tickets or our ticketing plugins.

We’re sorry for any confusion and for any delay in providing this update and, again, if we can help further definitely let us know!

Cheers,
Andras

[Gergana]

I don’t quite understand this explanation. It was working fine before for a
long time and then stoped working. We never made any changes… How can you
explain that?

[Barry]

My apologies for the delay in responding – some of the team have had a little time off and that combined with unusually heavy forum traffic has slowed us down a little.

It was working fine before for a long time and then stoped working. We never made any changes… How can you
explain that?

I can understand your confusion on this point.

However, to come back to what Andras already explained, the very same behaviour can be seen if you test this out using a regular WooCommerce product rather than a ticket. In other words, what you are experiencing is a facet of the ecommerce platform (WooCommerce) and payment provider (PayPal) you are using, rather than something specific to Event Tickets Plus.

If you’ve found that something has recently changed, then the likelihood is that the change was either within WooCommerce, PayPal or perhaps something in your site or PayPal settings.

I want to emphasize that we fully understand this could be a frustrating situation for you. Unfortunately, however, it’s not something that we are in control of (and I’m confident there are indeed good reasons for this, but the WooCommerce or PayPal teams would be better placed to field further questions on this).

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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