Inventory issue

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  • January 31, 2017 at 11:13 am #1227044
    jolaurin
    Participant

    I have the same issue.

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    PLEASE LEAVE FOR SUPPORT
    Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/inventory-not-updating/

    February 1, 2017 at 1:17 pm #1227798
    Andras
    Keymaster

    Hello jolaurin,

    Thanks for getting in touch and we are sorry about this issue.

    We are investigating the possible causes of this, please hang in there and I’ll give you an update as soon as possible.

    Thanks for your patience!

    Cheers,
    Andras

    February 2, 2017 at 12:48 pm #1228494
    Andras
    Keymaster

    Hi jolaurin,

    Thanks for your patience while we looked into this issue!

    After further review, this issue does not appear to be a bug. Rather it is the expected behavior of WooCommerce and of orders placed via the PayPal payment gateway. In fact, if you test the same scenario out using just WooCommerce – i.e., using a regular WooCommerce product and without activating any of our plugins – you should be able to experience the same thing. Ideally, if PayPal’s IPN is functioning properly (which likely won’t work on localhost sites and some server configurations), then WooCommerce’s stock should automatically reduce.

    When completing orders manually, for instance, the requirement for you to also update inventory manually is expected and deliberate. If you have further questions on this please don’t hesitate to let us know, however in many cases the WooCommerce team will be better able to assist especially if your question relates to the operation of WooCommerce in general and is not specific to tickets or our ticketing plugins.

    We’re sorry for any confusion and for any delay in providing this update and, again, if we can help further definitely let us know!

    Cheers,
    Andras

    February 24, 2017 at 8:35 am #1245273
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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