[Andras]

Hello Bryan and welcome to the forums!

I’m sorry you are experiencing an issue. Let me try to help you with that.

I have checked that url you sent but it takes me to the event on May 7 and couldn’t find it on the month view either.

Also, I checked all the recurrences of that event and all seemed fine at 10:30.

Did you find the source of the issue and managed to fix it?

If you are still having problems with it, then let me know and please send me details about it, I’d be happy to help.

Cheers,
Andras

[Andras]

Hey,

If he did have a valid Facebook Importer license when we launched Event Aggregator in The Events Calendar 4.3 on October 13, 2016, then yes, he should have received an Event Aggregator license.

Andras

[Andras]

Hey Eric,

Sure thing, I’m happy to have helped.

Glad to hear you find the attendee information as well.

Since you marked the topic resolved I am going to close it, but if you need anything else related to this topic or another please post a new one in the forum and we will be happy to help you out.

Good luck with your project!

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/plugin/the-events-calendar/reviews/
https://wordpress.org/support/plugin/event-tickets/reviews/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

[Andras]

Hi Christopher,

Thanks for getting back to me on that.

 

I tried the option for additional information some months ago, but there were conflicts that fields are not shown when a user is not logged in.

I’m not quite sure what you mean by that. The Attendee Information fields you set up for a ticket show up regardless of the user being logged in or logged out, unless you require the users to log in to be able to purchase tickets. (This setting is under Events > Settings > Tickets > Require users to log in before they purchase tickets)

 

Both of your options are valid, however they are edge cases and both would require some major development efforts.

Developing any of these functionalities is beyond the scope of the support that we provide here in the premium forums. If you would like to develop those and need help, then I can share with you a list of independent developers who might be able to help you with it: <span class=”paragraph”>list of freelancers</span>

Is there anything I can help you with reg. this topic?

Cheers,
Andras

[Andras]

Hi Nick,

This is to let you know that we are working on this issue. The developer didn’t have any problems with importing the feed, neither with a manual, nor with a scheduled import.

On the curl error you are getting: it looks like the Event Aggregator client (your site) is not waiting enough for the server response and that is why you see the message. It might be that since you were having issues with the import, your hosting provider might have limited these connections that go out. You might want to check with them.

The other import issues we are still investigating. I’ll keep you updated.

Cheers,
Andras

[Andras]

Hello Doron,

Thanks for using our plugins and welcome to the forums!

I’m really sorry about this rendering issue you are having. I checked your site and the datepicker is there, just way too much to the left.

I’ve seen similar behavior with some child themes (twentyfifteen for example) or it could be the result of having a right-to-left language, but this is only a guess.

I have a quick css fix for you, which will somewhat correct that error. Paste the following snippet into your child theme’s style.css file:

.datepicker.datepicker-dropdown {
max-width: 200px;
top: 747px !important;
right: 255px !important;
}


If you would like we can investigate further to see what the source of the issue is.

Let me know if the above helps.

Cheers,
Andras

[Andras]

Hello again Hans,

Thanks for reaching out to us with your question. Let me try to help you out with this.

As a first, the buy-tickets div is always empty. It is just a placeholder to link to, it will never have any content. (As discussed in the other thread, the re-positioning of it with the forms will be fixed.)

 

in case of f.i. past events, there is no tickets to display, but there is also no indication why there are no tickets in the frontend

True, there is no indication where the tickets used to be. On the top of the page it shows though that the Event has passed (screenshot), which should make it logical that you cannot buy tickets for it any more. But I agree, it can be confusing when you have a call to action taking the user to the tickets section.

However, with a bit of customization you could easily add any message you like.

I do want to note that we are fairly limited in how much we can support custom development questions like this. That said, I’d be happy to at least point you in the right direction as best I can.

You can hook into this action:

tribe_events_single_event_after_the_meta

And you can check if the event has any tickets on sale with this function:

tribe_events_count_available_tickets

 

Something like this:

https://gist.github.com/andrasguseo/25e72db4806b9400c2f76dbad506cad7

You can further adjust this to your needs.

Let me know if this helps.

Cheers,
Andras

[Andras]

Hello Hans,

Thank you for reporting this!

I’ll log this as a bug so our developers can fix it.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. If you have any new questions or issues please create a new ticket and reference this one.

Thanks and cheers,
Andras

[Andras]

Hello Barrett,

Thanks for going Pro and welcome to the forums!

I’d suggest looking at this post which provides a similar solution to what you need:

Position of Filter bar in template

Also our Themer’s Guide might be useful for you in case you consider template customizations as well.

Let me know if this helps.

Cheers,
Andras

[Andras]

Hello Nick,

Thanks for your patience!

I was running some tests with the feed and I ran into some issues with it as well. For me the import restarts every 4-5 minutes. And for me it’s 5 new and 5 updated.

I have to ask one of our developers to take a deeper look into these issues. I will do that with high priority and I will update you as soon as I have something. Please hang in there!

Thanks and cheers,
Andras

[Andras]

🙂 Was ich fragen wollte, ist da noch irgendwas womit du hilfe brauchst?

Andras

[Andras]

Hello,

If you make a new purchase, or set the status of an older purchase to something else than completed, then you manually set the status to completed, then the ticket email should be sent out to the purchaser’s email.

(Simply changing the setting will not trigger email sending.)

I trust you also checked your spam folder.

It looks like to me that you have 2 different SMTP plugins activated. Did you try with having only one or even none active?

Cheers,

Andras

[Andras]

Hello Janneke,

I’m sad to hear you are still having the issue. This must be really frustrating.

Did you manage to test what I asked in my previous post?

… set up a basic WooCommerce product (try with a single product and a virtual product as well) and try to make a purchase of that.

Also it would be great if you could run a test with only our calendar plugins and WooCommerce active. This would help us discover any plugins that could be conflicting with ours so we can narrow down the issue.

Here is a link to our conflict testing guide that might be helpful for this.

Please let me know the results so I can help you further to solve this frustrating issue.

Thanks and cheers,
Andras

[Andras]

Hey Brite,

I checked this with one of our developers.

It would be possible to develop this functionality, but would require more work than what we can provide as support.

I will definitely propose this to our team to put in as a feature. Afterwards it’s up to them if and when it will be done.

This is all I can do at the moment regarding this.

I can share with you a list of independent developers who might be able to help you with this development if you decide to do it on your own: <span class=”paragraph”>list of freelancers</span>

I hope this helps.

Cheers,
Andras

[Andras]

Hallo Wolfgang

Ich denke das Problem wurde schon gelöst in dem anderen Topic. Kannst du das bestätigen?

Danke

Andras

[Author]

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