Previously required fields unchecked but error still happens on checkout

[Eric]

I am doing an event for a car show and had several tickets available for an event and had some attendee information fields to collect info such as year, color, etc. I made all the fields required but realized some of the tickets wouldn’t apply to everyone so I unchecked the required box on all tickets. I refreshed and tried placing an order, but the red error boxes appeared saying I needed to fill out certain fields. It also seems to be repeating the error over and over, about 9 times. I went through all the tickets and made sure there was no required boxes checked, but still can’t proceed to checkout. Your timely help is appreciated.

[Eric]

Could really use some help on this soon, please.

[Andras]

Hello Eric,

Thanks for using our plugins and welcome to the forums!

I am really sorry you had to wait so long to get an answer to your post. We are getting an unusually high number of questions lately. Rest assured, your issue is not overlooked and I’ll try to help you find a solution for this.

I checked your imafs-test page. I wanted to buy 1 of each and I filled out all fields and I still got the red error boxes as if the fields were not filled out. Which is quite unusual.

I see you are using the Avada theme, which uses The Events Calendar and has some customizations with it as well. To rule out that being an issue I would like to ask you o switch to a default theme like twentysixteen and check if the issue exists with that as well.

If the issue cannot be reproduced with twentysixteen, then likely there is something Avada does that makes this appear. In this case the Avada support team might be of help. But let’s not run that much forward.

If the issue still exists with twentysixteen then the next step would be going through our guide for testing for conflicts. This will help us eliminate and conflicting plugins.

Let me know what you find and we’ll go further from there.

Cheers,
Andras

 

[Eric]

Found a plugin called WC Fields Factory that I was using to add custom fields to WooCommerce product pages, but I think Event Tickets Plus takes care of that, so I can just delete that plugin. I will do a test purchase tonight and hope the order goes through. Thanks for helping me find the issue.

[Eric]

Was able to make a purchase of one of the tickets, but the only email I received was from PayPal. Was I supposed to be emailed a ticket of some kind?

[Barry]

Hi Eric,

As the merchant you will normally receive a New Customer Order email from WooCommerce whenever an order is placed. Am I correct in thinking this didn’t come through (and that it didn’t accidentally end up in your spam or junk folder)?

Thanks!

[Eric]

Correct. Nothing came through inbox or junk.

[Barry]

That’s odd.

Can you login to your site and visit the WooCommerce → Settings → Emails screen and confirm that the New Order email is enabled?

It could also be worth creating a new product (a ‘regular’ product, unconnected with tickets) and making a test purchase: is the new order email sent then? In essence, I’m keen to determine if this is specifically related to ticket purchases or if it is a more general problem either with your site’s configuration or that of WooCommerce specifically.

Last but by no means least, installing and setting up a plugin such as Easy WP SMTP might help you to workaround any issues with sending emails from your current host.

Let me know how you get on!

[Eric]

I think the new order email was sent out (and I do have Easy WP SMTP installed), but wasn’t I supposed to be emailed a ticket of some kind to print out that has a QR code or something like that, or am I imagining things?

[Andras]

Hi Eric,

Yes, the buyer is supposed to receive a separate email with the ticket details and QR code. When this email is sent depends on the settings you have under Events > Settings > Tickets > WooCommerce Support section and looks like this: https://cloudup.com/cGgna8LEy0M

If the “When should tickets be emailed to customers?” is only set for “Completed”, then your order under WooCommerce > Orders has to be marked completed first.

Check how you have these settings and whether your order is marked completed. We’ve seen that in some cases after a PayPal payment the order doesn’t automatically become completed regardless of the settings.

Cheers,
Andras

[Eric]

Had processing, on-hold, and complete all checked. Changed to just complete. Should have at least received 1 email, no?

[Andras]

Hello,

If you make a new purchase, or set the status of an older purchase to something else than completed, then you manually set the status to completed, then the ticket email should be sent out to the purchaser’s email.

(Simply changing the setting will not trigger email sending.)

I trust you also checked your spam folder.

It looks like to me that you have 2 different SMTP plugins activated. Did you try with having only one or even none active?

Cheers,

Andras

[Eric]

I deleted one of the SMTP plugins. I think there must be a problem with my email. So we can see in the backend if someone places an order, so it’s not a HUGE deal if they don’t get an email with their ticket. I’ll have someone else with a different email give it a try and see what happens.

Lastly, and more important than not getting an email, when I placed my order and looked in the orders section of WooCommerce on the backend, it showed the item I purchased but it DID NOT show the extra attendee information. Is that where it is supposed to show up? I don’t know if I need to start a new thread for this, but this is a very important detail that we need to collect. Sorry to be so needy, but people are counting on me to get this up and going, so thank you for your help!

[Eric]

I found where all the attendee information was being stored. I think everything is working now. I will have someone other than myself do some testing. Thank you for your help and patience.

[Andras]

Hey Eric,

Sure thing, I’m happy to have helped.

Glad to hear you find the attendee information as well.

Since you marked the topic resolved I am going to close it, but if you need anything else related to this topic or another please post a new one in the forum and we will be happy to help you out.

Good luck with your project!

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/plugin/the-events-calendar/reviews/
https://wordpress.org/support/plugin/event-tickets/reviews/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

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