[Andras]

Hi Terrance, thanks for getting in touch with us!

No, at the moment we don’t have a mobile app for our plugins.

On the other hand we started moving forward towards full REST API object support with our version 4.5. You can read more about it in this post.

If you have more questions or you would like some more details, let me know.

Cheers,
Andras

[Andras]

Hello Mike,

Thank you for reaching out to us! I’d be happy to answer your questions.

Does your ticket platform stand alone or do I have to use the Events Calendar as well?

Event Tickets and Event Tickets Plus together, they can be used as a standalone solutions, The Events Calendar (TEC) is not needed.

The tickets though need to be connected to something – usually an event -, and without TEC you will need to either add them to a post or a page on your website.

Do your plug ins work well with Elegant Themes Divi theme?

Yes, it does work with it very well. We have lots of customers using Divi as their theme, and if any issues should come up, some support members know Divi very well and will be able to help.

Can I copy events and then just change the date to save time on setting up shows?

This is not a functionality that comes out of the box, however, with a plugin like Post Duplicator that should be feasible.

Do you have any examples I can look at of venues using your products?

The best place to look around for that would be our Showcase page.

Do I have to use woo or could I sell directly through your plug in?

At the moment an eCommerce plugin (WooCommerce, Easy Digital Downloads) is required if you would like to sell tickets with the help of our plugins. We are considering the build-in option as well, but there is no confirmation yet whatsoever if and when it will be implemented.

Is it possible to skip the cart process and go strait to the transaction? Carts are not really relevant for my site.

I’d say that depends on the ecommerce plugin you choose, but I believe there should be a solution for most of them to be able to do that.

Is it possible to skip the cart process and go strait to the transaction? Carts are not really relevant for my site.

Out of the box this is not possible, but with some customization it could be done.

Sorry if I’m being thick, but I am genuinely interested. If I could get it to work for me it would solve a lot of issues.

No worries mate, we are here to answer any questions and solve issues you might have. That said, if something needs more clarification or you have any more questions, then keep them coming.

If you decide our solution is the one for you, we will be happy to see you amongst our customers.

Is there anything else I can help you with? Let me know.

Cheers,
Andras

[Andras]

Hi again,

The strings that work with the above snippet is good, leave them like that.

You will need another snippet as well, which is almost identical to the above. Use this for the RSVP:

https://gist.github.com/andrasguseo/29903a974cb84060957881c17613c278

 

The background for this: the string “RSVP” and some other strings as well also have a context defined in the code, so that translators know what meaning they have to look for. These strings that have a context can be changed with this second snippet.

I hope this helps! Let me know.

Cheers,
Andras

[Andras]

Hello Linda,

Thanks for reaching out with your question!

I checked the code and our source code and found why it is not translating RSVP. Please give me some time while I try to get that to work. I’ll be in touch soon.

Cheers,
Andras

[Andras]

Hello Mika,

Thanks for using our plugins and welcome to the forums! I’m sorry you are having this frustrating issue with the filter bar. I would be very happy to help you find the source of the issue and solve it with your help.

it definitely should be noted that when you buy this calendar, you must have a strong understanding of .CSS and HTML

Indeed, for customizing the design, good css and some html knowledge comes in handy – not only with our plugin. Although we cannot support customization I can share with you a list of freelancers who are active in our community and should be able to help you out with customization requests.

I checked your site and the filterbar. When I wanted to do a filtering I have received an error message in the console, which is a signal that something’s not working well.

I understand that doing different tests on a live site is most of the time not an option. For this purpose would you be able to make a copy of your live site and set up a staging / test environment? There we could test anything that’s needed without interrupting the live site in any way.

When you can start testing please go through our testing for conflicts guide and let me know if that yields any results. I would recommend first to switch to a default theme like twentysixteen and check if it works with that.

Let me know what you find. I’m looking forward to helping you get your site working properly.

Cheers,
Andras

[Andras]

Hello ent20,

Thanks for getting in touch and for using our plugins!

I’m sorry about the issue with WPML and Eventbrite.

At the moment our Eventbrite plugin doesn’t support WPML, that is why you are experiencing this. At the moment making it compatible is not on top of our priorities list.

I believe you would need to set up a separate EventBrite event for the translated page.

I’m sorry, if this is not the answer you were expecting.

Is there anything else I can help you with?

Cheers,
Andras

[Andras]

Hello again Rob,

Thanks for reaching out and I’m sorry about this issue.

I checked the code of your site and it looks like there is a <pre> </pre> tag in there which is responsible for the false rendering of the page.

This is part of the code:

<article id="post-7416" class="post-7416 page type-page status-publish hentry">
<h1 class="entry-title main_title">Events – Week of August 21, 2017</h1>
<div class="entry-content">
<pre>  <---- THIS IS THE FAULTY ONE
[...]
</pre>
</div>
</article>

Based on the location of that pre element, it looks like when you pasted / entered the shortcode, somehow this tag got pasted as well. You can check that in the text view and just simply remove the opening and closing <pre> tags. That should fix it.

Let me know if this solves it.

Cheers,
Andras

[Andras]

Hello,

I tested those 4 feeds, and indeed, they don’t give any result.

What are the privacy settings of those calendars? Could you please check and let me know? Might be they are set to private and the facebook account you use on your site is not allowed to read them.

Also, when I’m trying to import those I get an error in the console. I will open an internal bugticket for this so our developers can take a look at it. At the moment I don’t know how fast this will be, but I’ll keep you posted.

Cheers,
Andras

[Andras]

Hey Steve,

I am trying to help you out here, but please note, I am limited in supporting customizations. Per our terms and conditions we support features of the plugins and although we try to help get you started on customizations for the most part you are going to have to take it on to complete.

The issue is definitely curious, I would expect it to return the next one in the future.

A bit of explanation on editing a recurring series.

If you want to edit an event in the series then you have two choices: either you edit the whole series (as it was in your case – that’s what also happens when you look at an event on the front-end and you click “Edit event” in the admin bar), or you can edit that single instance, but for that you need to break it out from the series, which means that you will have a recurring event before this event, and another recurring event after this event. This latter you can only do in the backend.

So what you wrote above – the last 3 points – is how it is supposed to be / work.

Please give me some time, I will check with the team if anyone has an idea how this could be done.

Thanks for your patience.

Andras

 

 

[Andras]

Rob, that’s excellent news!!! I’m happy this got resolved!

I am going to close this ticket, but if you need anything else related to this topic or another please post a new one in the forum and we will be happy to help you out.

Good luck with your project!

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/plugin/the-events-calendar/reviews/
https://wordpress.org/support/plugin/event-tickets/reviews/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hi,

I have checked our records and couldn’t find a license key associated to that domain / website. It is possible that the license key has not yet been entered in the dashboard, so it’s not registered in our systems.

Other information that would help find the keys are either the username or the email address the licenses were purchased with. Would it be possible to get in touch with the developer to get this informyation?

Andras

[Andras]

Hi Edmund,

I will do my best to help you resolve these issues.

The Facebook connection should stay active for about 2-3 weeks, until the tokes expire. Until then you shouldn’t need to log in again. I’ll check with the team if anyone has any idea of this issue.

Setting the scheduled import time again might be connected to that.

As for changing to his login, you will need to test that.

Regarding the event statuses:

Published: all the events that currently have the published status and are visible on the frontend.

Mine: all the events that have the currently logged in user as their author

Ignored: This is a status only the imported events get. You must have noticed that you cannot actually delete an imported event. You can set it to ignored, which means that it will not show up in your calendar and it will not be (re-)imported again.

You can do 2 actions with an ignored event: Restore it so it becomes visible again, or Delete Permanently. When you delete it permanently, then it will be imported again next time the respective import is run.

I hope this clarifies.

In your screenshots I see that the Driftless Books and Music has three different scheduled imports set up. That could cause some confusion. I would recommend deleting all three schedules and setting up only one, and check how that plays out. Also it might be worth testing it with a less frequent import schedule.

Let me know if this helps. Meanwhile I will try to find out about the Facebook logout thing.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hello Drew,

Thanks for using our plugins! Man, I’m so sorry about the frustrating issue. I looked at your site and indeed, it is a curious issue. So let’s try to get to the bottom of this.

If I understand correctly, then you have already tested the site with a default theme and all plugins deactivated (except for The Events Calendar) at the same time and that didn’t yield any resolution. Is that correct?

When I looked at your empty day view I by chance switched the day in the search bar, and boom, it loaded the events. Same happens if you simply hit the search button after you land on the empty page.

I still couldn’t make sense of this. Looking at you plugin list gave me a hunch. You have a caching plugin installed, and the cached pages still might be served when the plugin is switched off.

So as a first try emptying the plugin and the browser cache and see if that brings back the events.

Also, funnily the Day view doesn’t show up in the dropdown. So check your setting under Events > Settings > Display tab whether the day view is enabled or not.

If it still doesn’t work then we’ll look further. I’m so much looking forward to your response!

Cheers,
Andras

 

[Andras]

Hello again Chuck,

Thanks for reaching out!

I can try to help out here, but I am limited in supporting customizations. Per our terms and conditions we support features of the plugins and although we try to help get you started on customizations for the most part you are going to have to take it on to complete.

To be able to do this you will probably need a bit of php and javascript.

You will need to create a template override for the wp-content\plugins\the-events-calendar\src\views\month\tooltip.php file in here:

wp-content\themes\your-child-theme\tribe-events\month\tooltip.php

You can find instructions on how our tooltips work at the beginning of this file:

wp-content\plugins\the-events-calendar\src\views\month\single-event.php

I hope this can get you started. Let me know if you need further guidance.

Cheers,
Andras

[Author]

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