[Andras]

Hey dswiese,

I checked the import and indeed… I see what you mean.

I’ll do like Columbo and investigate a bit. I’ll be in touch shortly. Thanks for your patience!

Andras

[Andras]

This reply is private.

[Andras]

This reply is private.

[Andras]

So far we have read-only support for REST API for The Events Calendar.

We are planning to add support for the ticketing plugins as well, but that will likely only happen in 2018. Maybe later this year, but at the moment we don’t have a confirmed date.

Cheers,
Andras

[Andras]

Hi Mike,

Happy I could be of help until now. And keep the questions coming if you have more.

How do I implement a BUY TICKETS button? Do I have to use a special page, or can I have a button for each show on my home page?

With custom development both should be possible. However, doing customizations is beyond the cope of our support. Once you are up and running you can post a thread in the forums here and although we will not be able to do the full customization for you, we can give you some pointers. Alternatively I can share with you a list of developers from the community, who are not affiliated with us, and who should be able to help you out with customization requests.

For more details on our support here is an article on what support we provide for license holders.

I would need to purchase The calendar, Events Tickets and Events Tickets Plus to get the best possible result (selling through Woo)?

In principle yes, though note that The Events Calendar and Event Tickets are free to download. You only need to purchase Event Tickets Plus, which will give you the functionality of selling tickets.

If you want to be able to create recurring events or you want more views for your calendar (week view, photo view, photo view) and some more, then you will need to purchase Events Calendar PRO as well. Please note though, then creating tickets for recurring events is not yet supported. (You can create one or more tickets for the whole event series, but not separately for the individual events.)

I hope this helps, and yeah, just let me know if you have any more questions.

Cheers,
Andras

 

[Andras]

Hello Linda,

The ‘Confirm RSVP’ button text you should be able to modify if you add that string to the first snippet you quoted.

But I’m starting to think that a theme override might be better and easier that all this custom coding, if you have so many strings you would like to change.

Here’s an article on how to create theme overrides.

Basically this is what you need to do:

1. Copy this file

wp-content\plugins\event-tickets\src\views\tickets\rsvp.php

to here:

wp-content/[your-theme]/tribe-events/tickets/rsvp.php

And open it for editing.

2. Change the strings you want to. They are in lines 24, 127, and 150.

And of course any other string you would like.

 

If you would like you can remove some code that is used for translation. For example line 150:

<button type="submit" name="tickets_process" value="1" class="button alt"><?php esc_html_e( 'Confirm RSVP', 'event-tickets' );?></button>

to this:

<button type="submit" name="tickets_process" value="1" class="button alt">Confirm</button>

 

If you go with this path, then you can remove the 2 snippets from your functions.php file.

I’m sorry if this gives you extra work, but this will give you a smoother solution.

Let me know your thoughts and how it works out.

Cheers,
Andras

[Andras]

Hey Steve,

One of my team mates was kind enough to take a look at this and came up with this snippet.

 

<?php

$parent_id = 1823;
$next_event_link = '';

// if parent is past let's look for the next child.
if ( tribe_is_past_event ( $parent_id ) ) {

// retrieve the next child event
$next_event = tribe_get_events( array(
'posts_per_page' => 1,
'post_parent' => $parent_id
) );

// maybe there's no upcoming event
if ( !empty($next_event) ) {

$next_event_link = tribe_get_event_link( $next_event[0]->ID );

echo $next_event_link;
}

} else {
$next_event_link = tribe_get_event_link( $parent_id );
}

Let me know if this helps you move forward.

Cheers,
Andras

[Andras]

Hello Mika / Jennifer,

Thanks for getting back to me and for your honest feedback.

Could you point me to where it says “easy to customize”, so our team can take a look at it and correct it if needed, so that we don’t set the wrong expectations? So far I haven’t been able to find it, and that would be very helpful. Thanks!

You put screen shots up to show people what can be done but you need to code it to look like that.

Also, please tell me which screenshots you are referring to so we can clarify this.

Screenshots of the product are done with a default twentytheme that comes built in with WordPress and are not customized in any way.

Out of the box the calendar comes with a generic styling that looks mostly the same with most themes. Some aspects of the styling can be changed through the build in WordPress theme customizer, which you can access through Appearance > Customize and looks like this.

I can try to help you out with some basic formatting tips and css classes if you tell me what you need, but you will need to take the help afterwards. Unfortunately doing a full design customization is beyond the scope of support we provide.

The import feature didn’t work either.

If you are having an issue with importing, I encourage you to open a new thread for that, so the issue can get dedicated attention and support. One of our team members will be happy to help you solve that issue.

When opening a new ticket for this please provide as many details as you can to jumpstart support.

Why do I need to look at a forum to make something work that we payed for? All we want is for it to function as advertised…

I am sorry if you are disappointed. Before a release is made available to the public all our plugins go through several stages of rigorous testing to make sure that it delivers what we promise. Nonetheless, as with all software development projects, bug still get through sometimes. Also, with the multitude of themes and plugins out there it is impossible to be fully compatible with all of them right out of the box.

This is where we need to rely on our community of users who report the bugs so we can fix them. Their help is always appreciated as we couldn’t exist without their and your help.

Also, you being the owner of a premium license you are entitled to premium customer support here, in the forums as long as your license is valid. Here you can find more details of what we provide to premium license holders.

What is <span class=”paragraph”>testing ??? Is that a code that’s supposed to go somewhere?

I’m sorry, this was my fault, the url didn’t paste correctly.

In order to try to find the source of your filter bar issue I would like to ask you to do a test for conflicting plugins. In the linked article you can find the detailed steps on how you can do that test. Here is an outline:

• Switch to a default theme like twentysixteen and check if the issue with Filterbar still exists. If it works correctly, then there is some conflict with your theme.
• Deactivate all plugins, leave only the calendar ones active and check.
• Re-activate your plugins one-by-one and check after step if Filterbar works. If it stops working after a plugin activation, then that plugin is likely the cause of the issue.

I’m looking forward to receiving the result so we can solve this issue for you.

Cheers,
Andras

[Andras]

It did help, I managed to find the account based on the developers email address, and I also found the threads of hers.

I can confirm, the bug with iCal importer duplicating events has been fixed about a year ago.

I also checked the license keys, they have all expired some time ago. Since it looks like she is not involved with your website any more, in case you would like to purchase a new license it would be best if you created a new account for yourself or possibly for the school.

Let me know if I can be of any more help.

Cheers,
Andras

[Andras]

Ale, thanks for reporting that. 🙂

I am glad to see you were able to find the source of the issue.

(I would suggest you to post this issue in the .org support forums of that plugin, so the author knows about it and can potentially fix it in the future, if it needs a fix.)

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new one. We’ll be happy to help!

Ciao,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/plugin/the-events-calendar/reviews/
https://wordpress.org/support/plugin/event-tickets/reviews/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

I’m stoked to hear that solved the issue!

I am going to go ahead and close this ticket, but if you need help on this or something else, don’t hesitate to open a new topic.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/plugin/the-events-calendar/reviews/
https://wordpress.org/support/plugin/event-tickets/reviews/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Laura, thanks you for getting back to me. I do hope your evaluation goes well and soon we’ll see you among our customers.

All the best and good luck with your project!

Cheers,
Andras

[Andras]

Oliver, thanks for sharing that. I’m happy to hear it worked out now. Let’s hope it will still work like this in the future. 🙂

I am going to close this ticket, but as you know, if you need anything else related to this topic or another please post a new one in the forum and we will be happy to help you out.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Danke! 😉

 

[Andras]

One more thing.

This string also exists in Events Calendar PRO and if you have that plugin active, then the string is taken from there.

And this finally should solve the issue. :o)

Andras

[Andras]

Ciao Alessandro,

I’m sorry you are having this frustrating issue with the translation. Let me try to help you with this.

Let me assure you that here on the team we are all very serious, when it comes to customer support.

The fastest and easiest is translating it in the the-events-calendar-it_IT.po file.

It looks like though that file didn’t get the latest sting updates, so first you need to update it.

If you are using PoEdit, then it’s very easy. Just open the .po file, then choose Catalog > Update from POT file …

Then select the the-events-calendar.pot file, this way the new strings will be added to the Italian translation. Upload the .po and .mo files to your server under wp-content/languages/plugins and you should be all set. (That is the recommended folder, so your translations don’t get overwritten with a plugin update.)

I hope this helps you solve it. Let me know!

Cheers,
Andras

[Author]

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