Filter bar not working…very frustrated.

[Mika]

First of all, I am so bloody confused. I have no clue how to customize this calendar and it definitely should be noted that when you buy this calendar, you must have a strong understanding of .CSS and HTML. The default views are very ugly on our template, but in order to customize them, you MUST know how to code properly. ESPECIALLY * * * If you have a custom template. The Events Calendar is not a plugin for beginners.

Our filter bar doesn’t work. At all. Did I test it right? I have no idea. I tried installing the debug plugin but I have no idea what to do next. I can’t deactivate any plugins, our site is live and serves over 200,000 people daily. If I take a plugin down, that will bring the whole site down.

[Mika]

This reply is private.

• This reply was modified 6 years, 11 months ago by Mika.

[Mika]

The filter works on Safari but not chrome

[Andras]

Hello Mika,

Thanks for using our plugins and welcome to the forums! I’m sorry you are having this frustrating issue with the filter bar. I would be very happy to help you find the source of the issue and solve it with your help.

it definitely should be noted that when you buy this calendar, you must have a strong understanding of .CSS and HTML

Indeed, for customizing the design, good css and some html knowledge comes in handy – not only with our plugin. Although we cannot support customization I can share with you a list of freelancers who are active in our community and should be able to help you out with customization requests.

I checked your site and the filterbar. When I wanted to do a filtering I have received an error message in the console, which is a signal that something’s not working well.

I understand that doing different tests on a live site is most of the time not an option. For this purpose would you be able to make a copy of your live site and set up a staging / test environment? There we could test anything that’s needed without interrupting the live site in any way.

When you can start testing please go through our testing for conflicts guide and let me know if that yields any results. I would recommend first to switch to a default theme like twentysixteen and check if it works with that.

Let me know what you find. I’m looking forward to helping you get your site working properly.

Cheers,
Andras

[Mika]

That’s weird. Any other plugin we’ve used we didn’t need to do backend .CSS
to make it look acceptable. I just think this shouldn’t be offered to the
general public and say that it’s “easy to customize” because that is an
outright lie. It is very difficult to customize this without that
knowledge, this should just be for these developers you recommend and open
to the public when the interface is easier to work with. You put screen
shots up to show people what can be done but you need to code it to look
like that. The import feature didn’t work either. What is <span
class=”paragraph”>testing ??? Is that a code that’s supposed to go
somewhere? You said to go there for conflicts guide. Don’t understand. Why
do I need to look at a forum to make something work that we payed for? All
we want is for it to function as advertised…

—

*Jennifer N. Leigh*

Visual Information Specialist

87th Force Support Squadron

3011 Tuskegee Airman Ave.

Joint Base McGuire-Dix-Lakehurst, NJ 08641

*S*afe
*H*elpful and Courteous
*O*rganized and Efficient
*W*ith Consistency and Genuine Care

[Andras]

Hello Mika / Jennifer,

Thanks for getting back to me and for your honest feedback.

Could you point me to where it says “easy to customize”, so our team can take a look at it and correct it if needed, so that we don’t set the wrong expectations? So far I haven’t been able to find it, and that would be very helpful. Thanks!

You put screen shots up to show people what can be done but you need to code it to look like that.

Also, please tell me which screenshots you are referring to so we can clarify this.

Screenshots of the product are done with a default twentytheme that comes built in with WordPress and are not customized in any way.

Out of the box the calendar comes with a generic styling that looks mostly the same with most themes. Some aspects of the styling can be changed through the build in WordPress theme customizer, which you can access through Appearance > Customize and looks like this.

I can try to help you out with some basic formatting tips and css classes if you tell me what you need, but you will need to take the help afterwards. Unfortunately doing a full design customization is beyond the scope of support we provide.

The import feature didn’t work either.

If you are having an issue with importing, I encourage you to open a new thread for that, so the issue can get dedicated attention and support. One of our team members will be happy to help you solve that issue.

When opening a new ticket for this please provide as many details as you can to jumpstart support.

Why do I need to look at a forum to make something work that we payed for? All we want is for it to function as advertised…

I am sorry if you are disappointed. Before a release is made available to the public all our plugins go through several stages of rigorous testing to make sure that it delivers what we promise. Nonetheless, as with all software development projects, bug still get through sometimes. Also, with the multitude of themes and plugins out there it is impossible to be fully compatible with all of them right out of the box.

This is where we need to rely on our community of users who report the bugs so we can fix them. Their help is always appreciated as we couldn’t exist without their and your help.

Also, you being the owner of a premium license you are entitled to premium customer support here, in the forums as long as your license is valid. Here you can find more details of what we provide to premium license holders.

What is <span class=”paragraph”>testing ??? Is that a code that’s supposed to go somewhere?

I’m sorry, this was my fault, the url didn’t paste correctly.

In order to try to find the source of your filter bar issue I would like to ask you to do a test for conflicting plugins. In the linked article you can find the detailed steps on how you can do that test. Here is an outline:

• Switch to a default theme like twentysixteen and check if the issue with Filterbar still exists. If it works correctly, then there is some conflict with your theme.
• Deactivate all plugins, leave only the calendar ones active and check.
• Re-activate your plugins one-by-one and check after step if Filterbar works. If it stops working after a plugin activation, then that plugin is likely the cause of the issue.

I’m looking forward to receiving the result so we can solve this issue for you.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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